Le délai de livraison un peu plus long qu'escompte mais sinon bien emballé et très jolis articles. Je regrette simplement que ce ne soit pas des sacs plus pratiques et l'absence de poche intérieure zi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Leggi di più
L'azienda ha risposto
I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Leggi di più
Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Leggi di più
Dettagli dell'azienda
Informazioni su TAMMY & BENJAMIN
Scritti dall'azienda
French leather goods
Designed in Paris
Made in Italy and Spain
Designed in Paris
Made in Italy and Spain
Informazioni di contatto
33 Rue de Poitou, 75003, Paris, Francia
- +33 1 40 56 05 39
- cs@tammyandbenjamin.com
- tammyandbenjamin.com
4,0
Molto buono
360 recensioni
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service client en boutique
Excellent service client en boutique, bravo et merci pour le bon moment !
21 settembre 2024
Mon sac Tammy et Benjamin
La réception du sac à mains a mis un peu de temps mais à chaque message que j'ai envoyé, je recevais un retour. De plus, j'ai bénéficié d'une remise commerciale de 10%.
Par contre, j'ai déjà du resserrer le système d'accroche de la lanièrecar il s'etait défait. Enfin, le sac est très beau et de belle qualité.
11 ottobre 2024
I like how you market your goods
I like how you market your goods
The price is aaceptable
The leather and range of colors are practical and suitable for working lady to appear in an elegant style
Just I experience the zip of the pouch small bag inside is hard and not easy to open and close. However the bag is highly durable
14 settembre 2024
Un sac magnifique et un service client…
Un sac magnifique et un service client 5 étoiles!
L'équipe réactive et professionnelle a été plus qu'à l'écoute. Une mention spéciale pour Charlotte qui a trouvé une solution efficace et immédiate pour que je puisse continuer à profiter de mon sac!
9 settembre 2024
My purse arrived in a beautiful package…
My purse arrived in a beautiful package and it is absolutely stunning and the quality is top notch! I’m already enjoying it! I will definitely keep this store in mind for future purchases!
PS: Customer service is amazing! Much thank you to Charlotte for her prompt responses and support! ☺️
6 settembre 2024
Beautiful design
Beautiful design, responsive customer care but some the finishing needs little improvement as I can see little glue stains
29 agosto 2024
The customer service was amazing…
The customer service was amazing they answered all my email promptly and efficiently, only one complaint the delivery cost was too much
5 settembre 2024
Pretty quick delivery no hidden custom…
Pretty quick delivery no hidden custom fees, bag looks as described and I look forward to using it
29 agosto 2024
Order not completed due to stock…
Order not completed due to stock shortage, and still not get the refund yet…I wrote to the customer service on 9th Sep and still no getting any feedback
16 agosto 2024
Risposta di TAMMY & BENJAMIN
Hi dear, we are sorry that your experience with Tammy & Benjamin was not optimal.
Regarding the stock shortage, we informed you as soon as possible to offer you a solution.
As for your refund, our last response was on September 11th, we informed you that an issue had prevented our first attempt, but that it would soon be in your account. We have done our best to stay attentive and respond as quickly as possible to all your inquiries regarding your order. The CUBIST BLACK is now back in stock, and we even propose a 20% discount on your next order as mentioned in the email. Charlotte remains available if you have any further questions.
Excellent produit !
Le sac est arrivé dans un très bel emballage et il est tout à fait conforme à ce que je voulais. Il est très beau. Je m'étais plantée sur la commande de la bandoulière, j'ai été rappelée immédiatement par quelqu'un d'agréable et efficace !
14 agosto 2024
Bad customer service
Said it would be delivered between 3-5 workdays…
It got delivered + 4 weeks later.
Contacted them multiple times, never got a clear answer or response.
When i asked for my money back they ignored it, and all of a sudden the goods were on it’s way 2 days later.
20 luglio 2024
Risposta di TAMMY & BENJAMIN
We are sorry to hear that your experience did not meet your expectations. Allow me to provide some clarification regarding our ordering process. Indeed, we operate on a pre-order system, as stated on our website, which involves a delivery time of approximately one month. These details are mentioned on the product pages and on your order.
It is always possible to cancel an order before shipment, and we are committed to issuing a refund if requested.
Regarding the follow-up on your inquiry, our customer service team, particularly Charlotte, strives to respond to each request within 24 hours. We sincerely regret if this was not the case in your situation, and we will investigate the matter to understand what occurred.
We appreciate you bringing your concerns to our attention, and we remain at your disposal for any further information.
Please accept, Sir/Madam, the assurance of our distinguished regards.
Tote bag
Wow, the quality is really great and the delivery to Saudi Arabia is also great. This was my first time ordering from Tammy & Benjamin and it definitely won’t be the last!
16 agosto 2024
Commande satisfaisante à tous points de vue. ..
Commande prise et livrée rapidement..
Articles conformes et satisfaisants.
4 agosto 2024
So kind
They reached out to me, to help me, because I had messed up my order. They sorted the issue out very kindly.
10 agosto 2024
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