Le délai de livraison un peu plus long qu'escompte mais sinon bien emballé et très jolis articles. Je regrette simplement que ce ne soit pas des sacs plus pratiques et l'absence de poche intérieure zi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Leggi di più
L'azienda ha risposto
I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Leggi di più
Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Leggi di più
Dettagli dell'azienda
Informazioni su TAMMY & BENJAMIN
Scritti dall'azienda
French leather goods
Designed in Paris
Made in Italy and Spain
Designed in Paris
Made in Italy and Spain
Informazioni di contatto
33 Rue de Poitou, 75003, Paris, Francia
- +33 1 40 56 05 39
- cs@tammyandbenjamin.com
- tammyandbenjamin.com
4,0
Molto buono
360 recensioni
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Satisfaite
Le délai de livraison un peu plus long qu'escompte mais sinon bien emballé et très jolis articles. Je regrette simplement que ce ne soit pas des sacs plus pratiques et l'absence de poche intérieure zippée .
12 marzo 2026
Risposta di TAMMY & BENJAMIN
Nous vous remercions pour votre commande ainsi que votre retour d'expérience.
High quality product!
17 marzo 2026
Risposta di TAMMY & BENJAMIN
Thank you for your order and your compliment on our product.
Risposta di TAMMY & BENJAMIN
Hello,
Thank you for your kind words and for taking the time to share your experience.
Wishing you an excellent day.
I had a very positive first experience…
I had a very positive first experience with Tammy & Benjamin. I purchased the Tara bag, which is beautifully made and feels like a high-quality piece. Based on that, I confidently ordered a second bag, the Alexia.
I absolutely love the shape and colour of the Alexia, but unfortunately the quality did not live up to expectations. After only about two weeks of light use (not even daily), the logo had already started to fade noticeably. For a bag priced at over €500, this was extremely disappointing.
I contacted customer service and shared photos taken at that early stage. While they initially agreed to repair the bag, they later refused, claiming the bag showed “severe signs of extended use.” This was frustrating, as the issue with the logo was already clearly visible within the first two weeks and had nothing to do with prolonged wear.
After I pushed back, they eventually agreed to carry out the repair. However, the experience since then has been even more disappointing. My last correspondence from them was on 1 March, and despite multiple follow-up emails asking for updates, I have received no response. I currently have no idea when, or if I will get my bag back.
It’s also worth noting that I never asked for a refund or exchange, only a repair of what appears to be a faulty logo. Given the price point, I don’t think this is an unreasonable expectation.
It’s a real shame, as their designs are genuinely beautiful and my first purchase gave me high hopes. Unfortunately, based on this experience, I don’t feel the quality or aftercare justifies the price.
10 aprile 2026
Non scritta su invito
Risposta di TAMMY & BENJAMIN
Hello Rina,
Thank you for taking the time to share your experience, as well as your feedback, which we value greatly.
We would like to sincerely apologise for the confusion and the length of time required to handle your request.
In the meantime, your Alexia bag has been repaired and re-shipped to you.
By way of explanation, the bag needed to be returned to our production atelier in Italy in order to rework the logo properly. This is a particularly delicate operation, as restamping over an existing logo does not allow for a clean or lasting result. A slightly revised stamp had to be created specifically to ensure a refined finish, which required additional time and craftsmanship.
This type of intervention remains exceptional, and we chose this approach to ensure the most appropriate result for your piece.
We also regret the lack of updates during this period, which led to confusion. This is not the experience we aim to offer.
Thank you again for your patience and for your balanced feedback regarding both your Tara and Alexia bags.
Wishing you an excellent day.
Risposta di TAMMY & BENJAMIN
Hello,
Thank you very much for your kind message and for taking the time to share your feedback.
We are delighted to hear that you are enjoying your bag and its quality. It means a lot to us.
Wishing you an excellent day.
Ne vous inquiétez pas
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails furent nombreux, mais ont toujours eu une réponse 😊.
Commande effectuée et livrée au bout d'une semaine et demi : produit en parfait état.
Les commentaires m'avaient effrayé mais il semble que le service ce soit amélioré.
10 febbraio 2026
Risposta di TAMMY & BENJAMIN
Bonjour Matt,
Merci beaucoup pour votre retour. Nous sommes ravis que notre équipe, et notamment la boutique de Paris, ait pu vous accompagner efficacement malgré les aléas du transport.
Nous sommes heureux de savoir que votre commande est arrivée en parfait état et que votre expérience globale a été positive.
L’équipe TAMMY & BENJAMIN
Two weeks and still no reply to my…
Two weeks and still no reply to my question — not on Instagram, not on Facebook, not even by email… sad
13 febbraio 2026
Risposta di TAMMY & BENJAMIN
Dear Vita,
Thank you for sharing your feedback. We are sorry to hear about the delay in your perception of our reply. We did respond to your message sent on February 25th regarding the strap, explaining that the chain links appeared slightly tangled rather than defective and offering guidance to gently adjust them.
We truly value your experience and remain at your disposal to assist further if needed. Please do not hesitate to contact us again so we can ensure everything is resolved to your satisfaction.
TAMMY & BENJAMIN team
Wonderful service and beautiful bag!
13 febbraio 2026
Risposta di TAMMY & BENJAMIN
Dear Joseph,
Thank you for your kind words. We are delighted that you are enjoying your bag and that our service met your expectations.
The TAMMY & BENJAMIN Team
Lors de l’achat du sac
Lors de l’achat du sac, il t’a écrit qu’en 48 heures j’allais recevoir ma commande.
Il a fallu plus de 10 jours pour envoyer le colis, et j’ai manqué la surprise de la Saint-Valentin.
On m’a simplement proposé un remboursement…
C’est un peu facile… Première expérience avec la marque.
Dommage, le produit a globalement l’air d’être de bonne qualité!
16 febbraio 2026
Risposta di TAMMY & BENJAMIN
Merci pour votre message. Nous sommes sincèrement désolés que la livraison n’ait pas été à la hauteur de vos attentes, en particulier dans le cadre d’une occasion comme la Saint-Valentin.
Nous comprenons votre déception et vous remercions d’avoir tout de même pris le temps de souligner la qualité du produit.
Nous serons bien entendu très heureux de faire un geste lors de votre prochain achat.
N’hésitez pas à revenir vers nous si vous souhaitez en discuter, nous restons à votre écoute.
I love the quality of my bag
I love the quality of my bag. And the delivery was really fast. Thank you for a great product.
16 febbraio 2026
Risposta di TAMMY & BENJAMIN
Dear Anastasiia,
It’s wonderful to hear that your bag has found a happy home! We’re so pleased that the quality and fast delivery made a positive difference for you.
The TAMMY & BENJAMIN Team
Will be buying more
The packagingis great. the design of my purse is incredible and the finishes are amazing.
3 febbraio 2026
Risposta di TAMMY & BENJAMIN
Hello Younes,
Thank you for your kind words, it truly means a lot to all of us!
Duty charge for item not received
I ordered a bag and when it was delayed, I canceled the order. The money was refunded to me.However, although the invoice said there would be no duty charges or taxes, I received a bill from FedEx for $53.25. I have been unable to change that charge because FedEx requires an account number. I have requested payment for these taxes from Tammy and Benjamin and we’ll see if I receive it.
25 febbraio 2026
Non scritta su invito
Risposta di TAMMY & BENJAMIN
Dear Laura,
Thank you for your message.
We completely understand how confusing recent US customs procedures can be. Please rest assured that we have contacted FedEx on our side regarding your returned parcel. Since they managed the return themselves, they are in a position to cancel the import duty charges, and you should not be required to pay them.
As an independent company, we do our utmost to assist in situations like this, even though we cannot intervene directly with US Customs. We hope this provides clarity and reassurance, and we remain fully available should you need any further guidance.
Wishing you an excellent day,
TAMMY & BENJAMIN team
To my great surprise I received a bill…
To my great surprise I received a bill from Fed Ex asking for import fees and more.
26 gennaio 2026
Risposta di TAMMY & BENJAMIN
Hello Lauren,
Thank you for your feedback. I’m sorry to hear there was still some surprise regarding the FedEx import fees.
As noted on our site, these charges are handled by local authorities, which is exactly why we provide the 15% discount code, that you applied to your order. We created that specific discount to help our US customers offset these exact import costs so that the total price remains fair.
We aim to be as transparent as possible about how international shipping works, and we're glad we could provide that upfront savings to help cover the bill from the carrier.
If you have any other questions, please don't hesitate to reach out.
Best regards, Charlotte from Tammy & Benjamin
Exceptional quality and style
I love my cubist purse. Amazing quality, fast delivery. And design is amazing and stylish. It is one of my favourite purchases in my collection. Highly recommend!
19 gennaio 2026
Risposta di TAMMY & BENJAMIN
Thank you Yulia,
Great reward for our team to hear feedbacks like yours!
Great quality product
Great quality product, the handbag and accessories arrived perfectly packed.
26 gennaio 2026
Excellent produit ainsi qu’un service…
Excellent produit ainsi qu’un service client très efficace et réactif
26 gennaio 2026
Risposta di TAMMY & BENJAMIN
Merci Rayan, votre satisfaction est la notre également.
Bag was beautiful
Bag was beautiful, wish there was a more clear date when certain bags are going to be back in stock because I want to get more!
19 agosto 2025
great
Great service, amazing quality and I will definitely recommend it to friends and family.
12 gennaio 2026
Risposta di TAMMY & BENJAMIN
Hello Farha,
Thank you for your kind words! We are thrilled that you enjoyed our service and the quality of your bag. Your recommendation means a lot to us.
Wishing you an excellent day,
Je reviendrai
De passage dans la capitale, je suis passée à la boutique me faire un petit Cadeau !
J'en suis ressortie enchantée.
La boutique est vraiment superbe, les sacs d'une grande qualité et le vendeur très aimable et à l'écoute.
Je recommande vivement!!!
24 gennaio 2026
Non scritta su invito
Risposta di TAMMY & BENJAMIN
Bonjour Madame Pomero,
Merci sincèrement pour votre message et pour votre visite à la boutique.
Nous sommes très heureux que cette parenthèse parisienne vous ait permis de vous faire plaisir et que l’expérience en boutique ait été à la hauteur de vos attentes. Votre retour sur l’accueil et la qualité de nos sacs nous touche particulièrement.
Au plaisir de vous accueillir de nouveau lors d’un prochain passage à Paris.
Excellente journée,
TAMMY & BENJAMIN Service Client
Risposta di TAMMY & BENJAMIN
Merci Arthur pour votre retour. Nous sommes heureux que la qualité du sac et l’attention de notre équipe aient répondu à vos attentes.
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