TAMMY & BENJAMIN Recensioni 360

TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Le délai de livraison un peu plus long qu'escompte mais sinon bien emballé et très jolis articles. Je regrette simplement que ce ne soit pas des sacs plus pratiques et l'absence de poche intérieure zi... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Leggi di più

Valutata 5 stelle su 5

Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Leggi di più

Dettagli dell'azienda

  1. Negozio di borsette

Informazioni su TAMMY & BENJAMIN

Scritti dall'azienda

TAMMY & BENJAMIN
French leather goods
Designed in Paris
Made in Italy and Spain

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

360 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

Très satisfaite de mon achat chez TAMMY…

Très satisfaite de mon achat chez TAMMY & BENJAMIN ! Le sac est superbe, de très belle qualité et conforme aux photos. Livraison rapide et service client au top. Je recommande vivement !

15 dicembre 2025
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Risposta di TAMMY & BENJAMIN

Merci beaucoup pour votre retour enthousiaste. Nous sommes ravis que votre sac et notre service aient été à la hauteur de vos attentes.

Valutata 5 stelle su 5

A beautiful bag

A beautiful bag, excellent quality and it arrived just as promised.

24 ottobre 2025
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Risposta di TAMMY & BENJAMIN

Thank you for your kind words. We are delighted that your bag and its quality met your expectations.

Valutata 5 stelle su 5

Amazing bag

Amazing bag, I love it so much
Design suits to a lots of situations
Really good quality
Looks like expensive bag😁

3 settembre 2025
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Risposta di TAMMY & BENJAMIN

We truly appreciate your feedback, Таня. It’s wonderful to hear that you love your bag and its quality.

Valutata 5 stelle su 5

Au top

Marque très réactive et produit de qualité.

30 novembre 2025
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Risposta di TAMMY & BENJAMIN

Nous vous remercions pour ce retour positif, Tristan. Votre satisfaction est notre priorité.

Valutata 5 stelle su 5

Une belle marque à soutenir

Commande livré rapidement, une marque avec des modèles classiques ou plus originaux très beaux avec un bon rapport qualité prix, j'espère que mon sac durera dans le temps !

3 dicembre 2025
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Risposta di TAMMY & BENJAMIN

Merci Eva, nous sommes ravis que vous aimiez nos modèles et espérons que votre sac vous accompagnera longtemps

Valutata 5 stelle su 5

Excellente qualité et service client de…

Excellente qualité et service client de très haut niveau! Je ne peux que recommander :-)

3 novembre 2025
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Risposta di TAMMY & BENJAMIN

Merci beaucoup Evelina, vos mots nous touchent. Heureux que notre qualité et notre service vous aient convaincue.

Valutata 5 stelle su 5

Bonne journée

Vendeuse aimable
Bon produit : esthétique et de qualité

31 ottobre 2025
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Risposta di TAMMY & BENJAMIN

Merci Evelyne ! Heureux que le produit et l’accueil aient été à la hauteur de vos attentes.

Valutata 5 stelle su 5

Stunning Designs and Exceptional Quality—With One Small Suggestion

I have purchased three bags from TAMMY & BENJAMIN, and every single one has received rave reviews. Even strangers often stop to ask where I got them, and I always enthusiastically share my love for the brand. The design is definitely a major draw; each bag is creative, unique, and manages to be both practical and stylish. I’ve noticed the thoughtful details in the hardware and the excellent quality of the leather—even after extensive use, they show almost no signs of wear and still look as good as new. While they are a steal during sales, they are absolutely worth the investment at full price.

My first purchase was particularly memorable. Since I bought two bags, they arrived in a high-quality gift box with beautiful dust bags. I was truly touched; I didn't expect receiving a bag could provide such a wonderful sense of ritual. From browsing to unboxing, the entire experience was delightful. However, I noticed the hardware on my dark green model is a bit more fragile. The reason I bought my third bag was actually because the hardware on the dark green one snapped, so I can no longer wear it as a crossbody and can only carry it by hand. Perhaps the brand could consider reinforcing the hardware in the future to make it even more durable?

26 ottobre 2025
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Risposta di TAMMY & BENJAMIN

Thank you so much, Peiyu, for your detailed and thoughtful feedback. We’re delighted that our bags and the unboxing experience have brought you so much joy. Regarding the hardware on your dark green bag, please do contact us directly—we offer repairs and will be happy to assist so you can continue enjoying your bag. Your suggestion about reinforcing the hardware is very valuable and will be taken into consideration.

Valutata 1 stelle su 5

I expected better quality bags and…

I expected better quality bags and service for that price.

8 ottobre 2025
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Risposta di TAMMY & BENJAMIN

Hello Olya,

Thank you for your feedback. We are sincerely sorry that your experience did not meet your expectations.
Our bags are meticulously handcrafted by talented artisans in Italy, using leathers from the most renowned Italian tanneries, and we take great care to ensure the quality of each piece.

If you have encountered any issue or noticed a major defect, please do not hesitate to contact us at cs@tammyandbenjamin.com
, and we will be happy to assist you.

Have an excellent day!

Valutata 5 stelle su 5

Creative takes on classic styles

Creative takes on classic styles. Elegant yet striking. Beautiful colors. Very high quality leather and craftsmanship.

15 settembre 2025
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Risposta di TAMMY & BENJAMIN

Thank you, Elaine! It’s a pleasure to know that our designs and craftsmanship have met your expectations.

Valutata 5 stelle su 5

High Quality

The handbag is beautifully done, with classical design and high quality leather.

20 agosto 2025
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Risposta di TAMMY & BENJAMIN

Thank you, Margareta! We always strive to offer bags of timeless design and the highest quality, and we’re happy to know you’re enjoying yours.

Valutata 5 stelle su 5

Parfait

Le plus beau sac que j’ai reçu jusqu’ici

31 luglio 2025
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Risposta di TAMMY & BENJAMIN

Merci Feriel pour ce joli retour, C’est un plaisir de savoir que ce sac vous séduit autant.

Valutata 5 stelle su 5

J'aime beaucoup cette marque plus…

J'aime beaucoup cette marque plus précisément les sacs Thea mini. la preuve c'est mon troisième j'ai le noir, le vert, le bordeaux

21 luglio 2025
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Risposta di TAMMY & BENJAMIN

Merci beaucoup, Sokona ! Le Thea a toujours été un modèle cher à notre cœur, et c’est un plaisir de savoir que vous en possédez plusieurs.

Valutata 1 stelle su 5

Kaufen Sie hier nicht. Keine Rückerstattung.

Kaufen Sie hier nicht.
Nicht empfehlenswert.
Sie geben das Geld nicht zurück.
Es sind bereits 5 Wochen seit der sofortigen Rückgabe der Tasche meiner Frau vergangen.
Es wurden zwei Beschwerden eingereicht, dass kein Geld eingegangen sei, nachdem das Geschäft zweimal geantwortet hatte, dass die Rückerstattung bereits bearbeitet worden sei.
Die erste Beschwerde, dass das Geld noch nicht auf die Kreditkarte zurückerstattet worden sei, erfolgte vor mehr als einem Monat. Sie bestätigten, dass dies bereits in Bearbeitung sei.
Die zweite Beschwerde erfolgte vor 15 Tagen. Sie bestätigten, dass sie die Rückerstattung angeordnet hätten, was die Bank jedoch bis heute nicht bestätigt hat.
Die zweimal bestätigten Rückerstattungsmaßnahmen haben keine Wirkung gezeigt. Sie erstatten das Geld nicht zurück, obwohl sie bestätigt haben, dass sie die Handtasche in einwandfreiem Zustand erhalten haben und die Rückerstattung vornehmen würden. Entweder lügen sie oder sie leiten einen Prozess ein, den sie nie zu Ende führen.
Die Maße der Tasche, die im Online-Shop angegeben sind, sind NICHT korrekt. Die Abweichungen betragen bis zu 20 %. Auch die Farbe entspricht nicht der Realität.
Ein und dasselbe Taschenmodell, das in verschiedenen Größen angeboten wird, entspricht nicht den Proportionen des Gesamtfotos, mit dem es im Online-Shop identifiziert wird.
Die Tasche wurde nicht benutzt und sofort zurückgeschickt.
Die Bearbeitung von Reklamationen dauert sehr lange.
Die Antworten sind nichtssagend und ohne Inhalt.
Sie suchen nach allen möglichen absurden Optionen und Rechtfertigungen, um sich nicht darum zu kümmern, nicht auf Reklamationen zu antworten und schließlich, obwohl sie die Tasche zurückerhalten haben, das Geld nicht zurückzuerstatten.
Es war und ist weiterhin eine katastrophale, kriminelle Erfahrung, da sie die Tasche erhalten haben und das Geld seit über einem Monat bewusst nicht zurückgeben.

4 dicembre 2025
Non scritta su invito
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Risposta di TAMMY & BENJAMIN

Guten Tag,

es tut uns aufrichtig leid, Ihren Kommentar zu lesen, und wir nehmen solche Situationen sehr ernst.
Nach Überprüfung können wir Ihre Bestellung anhand der hier verfügbaren Informationen jedoch nicht identifizieren.

Wir bitten Sie, sich direkt an unseren Kundenservice zu wenden und uns die Bestellnummer sowie den Namen, unter dem die Bestellung aufgegeben wurde, mitzuteilen, damit wir den Status Ihrer Rückerstattung genau prüfen können.

Wir möchten darauf hinweisen, dass jeder Artikel, auch wenn er nicht benutzt wurde, vor der Freigabe der Rückerstattung eine Qualitätskontrolle durchlaufen muss. Während der Weihnachtszeit können sich die Bearbeitungszeiten aufgrund des erhöhten Aufkommens ausnahmsweise verlängern.

Selbstverständlich wird eine Rückerstattung systematisch vorgenommen, sobald die Qualitätskontrolle abgeschlossen ist. Sobald wir Ihre Bestelldaten erhalten, werden wir umgehend prüfen, ob die Rückerstattung bereits erfolgt ist oder diese andernfalls unverzüglich veranlassen.

Wir stehen Ihnen selbstverständlich gerne zur Verfügung, um diese Angelegenheit schnellstmöglich zu klären.

Mit freundlichen Grüßen
Das Team TAMMY & BENJAMIN

Valutata 1 stelle su 5

Bag returned, no money back after one month

I’ve ordered a Cubist bag. Unfortunately it was too small: the measurements given on the web page include the decoration elements, so that the bag was too small: literally nothing fits there, even a small mobile phone. I’ve returned the bag, and the company confirmed that they’ve received it per WhatsApp. It was more than one month ago (on 4.12.2025). I still didn’t receive my money back. They always write, the money return would happen during the next days. Now nobody answers WhatsApp messages. Does the company still exist?

4 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Communication et service au top

Malgré un retard de 10 jours, l’équipe a tout mis en œuvre pour garantir une livraison avant Noël. Le sac est superbe et l’emballage impeccable !
Un grand merci à toute l’équipe !

21 dicembre 2025
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Risposta di TAMMY & BENJAMIN

Merci Thomas ! Il est vrais que des aléas de production peuvent parfois provoquer de légers retards, mais nous faisons toujours notre maximum pour garantir une expérience de qualité. Nous sommes heureux que le sac et l’emballage vous plaisent.

Valutata 1 stelle su 5

Product has damages

Product has damages, they admitted the item is defective, but they’re still refusing to cover the return shipping for a replacement.

23 giugno 2025
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Risposta di TAMMY & BENJAMIN

Thank you for your message.

We would like to clarify that your purchase was made approximately six months ago, which is well beyond our standard return period. However, this does not prevent us from reviewing the situation when a potential manufacturing defect is involved.

Issues that are not related to normal use, wear, or handling may fall under our quality guarantee. In order to assess this properly, we kindly ask you to send us at cs@tammyandbenjamin.com clear photos of the issue, along with a brief explanation of when and how it appeared.

Once received, our team will review the elements and determine whether a solution can be considered.

Valutata 1 stelle su 5

Bad workmanship on the products

Bad workmanship on the products. The Emma bag - leather had faults that weren’t natural. The screws fell out of the clasp connection to the leather on first use which left a big gaping hole. Really poor quality for such a price. The company also questioned me about my experience/ and product and when wanting to send back insisted I pay for the return! I’ve left it so long as got frustrated with the service after the expense of the bag. I’ve kept photos which are date stamped but unable to load. There’s a reason why they’re heavily discounting products in the Black Friday sales. Beware.

1 febbraio 2025
Non scritta su invito
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Risposta di TAMMY & BENJAMIN

Dear Belinda,

We are truly sorry to read your review and to hear that you feel disappointed by your experience.
After reviewing our past exchanges, we did not find any message from you regarding the quality concerns mentioned in your review. Naturally, if a defect had been reported, we would have immediately assisted you and, as always in cases of confirmed quality issues, provided a prepaid return label at no cost to you.
The only conversation we were aware of concerned a misunderstanding about the strap options of the Emma bag, which we clarified in detail at the time. For returns based on preference or a change of mind, our policy (also displayed on our website) indicates that return shipping is the responsibility of the customer. This is why, in that specific context, a prepaid label was not applicable.
We would never leave a customer with a faulty product: if there is indeed a defect, we genuinely want to help. If you still have the bag and would like us to look into this, we warmly invite you to contact us again at cs@tammyandbenjamin.com with photos of the issue. Our team will be happy to review everything promptly and find the best solution for you.
Thank you for giving us the chance to assist you properly.

Wishing you an excellent day,

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