Super Escapes Travel Recensioni 

Rio was extremely helpful.
Yet the company is very poor at sorting out problems before they contact us. There is a sense that Super escapes save money where they can.
Communication is more efficient than effective. They need to work on their empathy in terms of customer service.

Luke was very helpful and answered my questions quickly and efficiently

Luke was extremely helpful , and professional. Answering my check in query promptly quickly and professionally. The whole process with the Super Escapes team has been great

Linda was extremely helpful, speedy and efficient in ensuring my holiday confirmation was sent to me. This was TWO weeks after it was booked.

Luke was very thorough and ensured h

We had to make a few changes to the original booking due to having an unplanned operation. Unfortunately this lead to a higher cost, but they were able to rearrange things. The staff were always accommodating when I called. Today we had to receive our boarding cards and Neil Woodcraft guided us through the process.

Initial experience of the booking was good
Slight blip upon reading the day tour voucher which did not reflect what we had booked but everyone I spoke to or emailed with were very helpful (special mention to Neil) and the problem was resolved

Problems paying the balance, but this was eventually sorted.
Special mention to Neil Woodcraft who had the courtesy to get back to me and sort problems with viewing the flights on the Ryanair Website - with his assistance, this was sorted.

Super service, has done all the hard work for us, will use them again.

Dylan was very polite and helpful. Other operators say they will call you back and they never do.
Dylan has taken the time to deal with my issue and has now sorted it.

Thank you Mr Dylan

Luke was very helpful and promptly correct a detail on my booking and kept me up to date. Thanks

Good experience with Neil. He made it an easy and smooth process, supporting me with finalising outstanding actions before our holiday. Looking forward to the break.

Had a good experience with this company booking the holiday, very helpful staff

Neil was very helpful with my requests.

Cynthia Fisher
had a great experience with this company. They frequently commend the staff for their friendliness, knowledge, and professionalism. Consumers often highlight specific employees who went above and beyond to address their needs, resolve issues, and ensure a smooth and enjoyable break
Flight was cancelled team rebooked flight changed hotel booking
Brilliant service

Barry Dort ,at Super Escapes was very helpful when we had passport problems with one of our party. Good company to do business with.

I really wouldn't rate this company very highly and wouldn't book with them again. While the agents try to be helpful and are polite, they don't tell you the whole story, and my experience hasn't been great.

I went through Travelzoo and the trip was advertised as £109 per person for flights and hotel. Superescapes couldn't give me that deal so offered me another hotel but included breakfast. The cost was now £149 per person. I booked, but then received the flight details. We're flying out with Ryanair and back with Easyjet. I wasn't told about this when I booked, and each airline has different baggage allowance which makes things awkward.

An hour or so after booking I received a phone call telling me that there were no rooms available at the hotel they had booked us into! I asked for a room upgrade or free transfers as compensation and was only offered a few pounds off the transfers. I declined initially. When I contacted them a day or two later they took another two days to loo into it and then refused to honour the cheaper transfer amount. This has actually turned out to be a much more expensive trip than anticipated. The lack of information given when booking is poor service, and the experience so far has been quite stressful!

Linda Francis been very efficient in answering my questions.

Dylan dealt with our queries politely and efficiently
Henry was also very helpful with our booking too.

Neil dealt with my query immediately and was very pleasant and helpful.