Super Escapes Travel Recensioni 

Neil dealt with my query immediately and was very pleasant and helpful.

Dania was first class and sorted everything out quickly to my complete satisfaction.
Pleasure to speak to Dania this morning.

Barry Dort provide the information what need good customer support

I received help I needed to rectify the problem that ocurred during booking. I paid to upgrade my hotel room but this did not show on the document sent to me. I called customer support and spoke to Barry Dort, who helped resove the problem.

Unfortunately when we arrived at our holiday complex we were allocated a standard room but we had paid extra for an upgraded room when we booked. We managed to upgrade ourselves obviously with an extra charge and Linda Francis in customer services helped recover some of the extra cost incurred and promised to discount the next holiday we book with Super Escapes

I have used Superescapes three times in the past. I had always intended to write a review, but I wanted to resolve matters internally first rather than raise concerns on public platforms. Unfortunately, my experience has left me no option but to share this so other travellers are aware.

First Trip – Prague
My first holiday to Prague was acceptable. Although I requested accommodation close to the city centre, the hotel was further away. However, due to Prague’s excellent public transport, this did not cause major inconvenience.

Second Trip – Venice (Major Issue)
My second trip with Superescapes was to Venice. Venice itself is a wonderful destination, but my experience with Superescapes was extremely disappointing.

My package clearly included breakfast, as stated on the voucher issued by Superescapes. However, the hotel Hotel Altieri,
30173, Via Altinia 51, Venice
Tel: +39 041 501 0651

refused to honour the breakfast voucher.
Details of the booking:
Meal type: Breakfast included

Departure date: 21 September 2025

I chose not to spoil my holiday and paid for my own breakfast for 3 nights / 4 days. Upon returning to the UK, I raised a formal complaint.

Refund Promise and Failure to Deliver
Superescapes agreed to reimburse me with:

£30 cash refund, and

£40 voucher as goodwill

My main concern was never the voucher, but the cash refund, which I had already spent during my stay.

I was later contacted by a so-called manager, Mr Roy Dias, who confirmed this resolution in writing. His email (dated 30 September) clearly stated that:
Copy of his e-mail- below

Good Morning.
I hope this message finds you well. I’m writing to follow up on our recent telephone conversation regarding your hotel booking.
First and foremost, please accept our sincere apologies for the inconvenience you experienced. We understand how frustrating it must have been to not receive the breakfast that was included in your booking. After investigating the matter as per your request, we confirmed that your reservation did include bed and breakfast.
Unfortunately, it appears that the hotel supplier failed to provide the breakfast as promised. We have already escalated your feedback to both our hotel supplier and our internal management team, and we are taking this issue very seriously to ensure appropriate action is taken.
As a gesture of goodwill and to make up for the inconvenience caused, we are pleased to offer you a cash refund of £30.00 along with a discount voucher worth £40.00, valid for 12 months. This brings the total compensation to £70.00.
Please note:

The refund will be processed to your account within 14 working days.
The discount voucher can be used on any future booking with us within the next 12 months.

We kindly request you to reply to this email confirming your acceptance of the proposed resolution so that we may close this complaint with a full and final settlement.
Once again, we deeply regret the inconvenience caused and appreciate your patience and understanding.
Warm regards,
Roy Dias
Customer Support Executive

T: 0203 883 1757
OPENING HOURS: MON-SAT (08:00-18:00)



£30 would be refunded to my account within 14 working days

£40 voucher would be issued

Acceptance was required to close the complaint as a “full and final settlement”

I accepted this offer immediately.

What followed was unacceptable.
After my acceptance:

The refund was never processed until today 10/02/2026 nearly 5 months.

I made over 100–150 calls chasing the refund

The only response I received was: “We have passed your details to accounts”

Roy Dias stopped responding and avoided calls

To date, no £30 refund has been received, despite written confirmation.

This is not about the amount — it is about principle, trust, and company integrity.

Superescapes has no issue repeatedly calling customers — even late in the evening — to secure bookings and process credit card payments. But once payment is taken, customer service and accountability disappear.

Superescapes regularly advertises cheap holidays in the Metro newspaper in London. Many innocent travellers, like myself, can easily fall victim to such practices.

If a company is willing to damage its reputation for a 10–20% commission, that says a lot about its values.

I am sharing this experience so other travellers are aware and can make informed decisions.

Superescapes Ltd
Unit 305B,
Collingham House,
6–12 Gladstone Road,
Wimbledon,
London SW19 1QT

I strongly advise potential customers to think carefully before booking.

If you want, I can:

Great customer service from Rio today very helpful

Had a mixed experience with Super Escapes Ltd. initially, they pushed a hotel with poor reviews, bombarding us with emails (some times duplicated between employees) and only offered alternatives at an extra cost after pushed back. They charged extra for airport transfers despite hotel including shuttle service in their package. Dania is the one who eventually sorted things out.

The last agent I spoke to, Neil, is my reason for the high rating as he was very helpful and accommodating in providing alternatives during my cancellation.

Rio was a great help when we needed a change to our plans.

Super Escapes replied to my queries very quickly and one of their representatives, Neil, called me personally to explain my options and answer my questions.

Dania was very helpful and polite and answered all my questions clearly.
Great service.
Ian

Great communication by agency throughout and a great deal - I would use again.

Thankyou so much Neil you was very very helpful

Very efficient response to the small issue I had with my booking. Very grateful for the support.

Luke was very patient,extremely helpful.He gave clear and concise instructions. Many thanks Luke.

A big Thank you to Celina,- she took all my details, was polite and knowledgeable.

Thank you Roy for sorting the error which had been made by your colleague. I hope that the rest of my holiday is ok

Linda was very clear and helpful. She understood what I needed and gave me the right information.

Thank you to Milo for being polite clear and prompt with my enquiry and providing me with the information