Supercheap Auto Recensioni 

Morayfield Shop, don't waste your time. Employees could not provide me with the information I required in order to choose the correct part for my vehicle and was denied to contact the area manager. Incompetent and unprofessional.

I paid $45 for a normal H11 headlight globe which is $10-15 more than needed. But that is not the most serious problem with this product or Supercheap Auto.
The light this globe produces is so dim that it is dangerous to use and clearly is not as advertised. Supercheap has been getting reviews pointing this out for at least four years now. Their response to these reviews is always to say that it will pass on the feedback to their quality control department and thanks for helping us improve.
Yet they continue to sell this product robbing their customers and putting lives at risk.
Boycott Supercheap Auto.

The most useless faceless business slack as!, took my money never delivered the product, got a massive run around on a refund, never got my money back...!! useless! I will never shop with supercheap, I would say they are the worst auto store there is, not one person working there can help in any way.. wasting your time just walking in the door.

I went to the Lower Hutt Wellington, Alice town branch today to buy parts and other other items. The gentleman who served me Joshua I think that's his name was very professional. Not only was he very patient in catering for my need but extremely helpful. I was really impress with the service he and his manager provided. Thank you. Harooj

Order from warehouse (?) to store. Order number PLU SPO8251517. Raised 26th January 2025. (Sunday, Monday was a holiday). Stock level said they had the part, a 3inch "U" bolt type exhaust clamp.
Estimated day of delivery was Thursday 30th January.
Thursday came and went. Friday afternoon I get a call from the delivery store to say the part is unavailable in Australia, and it must be ordered from overseas. That will take FIVE months, and requires a minimum order of 50 clamps. The fact that the guy I spoke with couldn't decide how to refund my money, plus I had MAJOR issues understanding his speech.
Why call me on the Friday to tell me there was zero stock? Wouldn't they know that WHEN THE CLAMP WAS ORDERED? Or ws it only ordered on the Friday?
NB Supercheap has since refunded my purchase price, But that still leaves me with a car in bits expecting delivery of the part. Now I have to order another from a different supplier. (Which as it happens CAN deliver it (but now too late) and the product quality is better.

Using the Supercheap Auto Web Chat portal on the 29/01/2025, I contacted a representative seeking price matching. I provided the link to their in house product offering and an equivalent item from Catch of the day; the price difference was substantial ~$500 AUD vs ~$67 AUD. Immediately, the worker was looking for reasons to dismiss my request. Citing the exclusion of "market place" sellers from this policy to wit; I rebutted this reasoning with direct and contradictory quotes from their own criteria for the Price Beat Guarantee program. The representative conceded that I was right and admitted that Catch of the day "market place" items ARE in fact eligible. I thought this was fantastic and enthusiastically asked how to proceed with the price matched checkout process, my excitement was misplaced as despite the half an hour of conversation that lead to this point the obfuscation and semantics had only just begun. The representative then proceeded to in the space of a further 30-45 minutes, send irregular responses with new excuses to deny the price match: to which I concisely argued how the criteria had not only been met but exceeded.

Regardless this was to no avail and I was essentially fobbed off, lazily telling me I can go in-store (Inconvenient due to my location and work hours), call the support line (Sit on hold for great lengths of time) or direct an email to their customer care address. I have now conversed with easily 5-6 different support agents, with zero consistency in who responds to me. (Note: how can I expect my case to be handled diligently when the agent addressing me is constantly changing?).

They continue to fail to address my reasoning as to why the product fits the criteria, completely ignoring every point I have made and citing "policy" that is not advertised to the public on any of their documentation entailing their price beat guarantee.

Please note: Despite being extremely frustrating, I have strived to maintain my composure with all support workers; while they continue to provide minimal assistance and zero valid justification.

Having previously had good customer service at the Labrador store before I was shocked at the appalling way I was treated after they damaged my car during a brake light installation.

It took over a month of multiple emails and phone calls to sort out and over ten people involved in the process. To say it was very poor communication is an understatement.

I am well aware that mistakes happen and wasn't overly upset about my light cover being broken, I just wanted the damage repaired.

Instead of apologising and fixing the issue promptly, I was treated with hostility and it was even suggested that I was lying about the damage. This was after the manager had picked up the broken piece off the ground where my car was attended to. So they indeed had full knowledge it was their fault.

Their CCTV clearly showed the technician breaking the light cover and yet they sent an email saying they claimed no liability and tried to make me sign a waiver before the damage was repaired giving up any further claims.

The store manager Ian needs urgent customer service training as I have never felt so badly treated by someone in retail in my entire life.

Head office customer support were not much better in their handling of the issue. There was no apology for the poor handling of the situation at all.

Their customer service complaints and processes need to be investigated and improved.

Never will I go back to Super Cheap Auto again and I suggest that if you get any sort of service from them that you video record the process because good luck trying to get them to fix any damages.

Do not order through their website!!

Strongly suggest to go into the nearest physical store. Their website is unreliable. Made the mistake of placing an order through their website and they lost my order they I had opted for click and collect. I was asked to wait for 3days before I can go into the store to pick up my order even though their website state that click and collect orders will be ready for pickup after 30min of placing the order.
The online support was even worse. I was told that the order#, that was from the email receipt their system sent, was not in the format they were expecting.

I would strongly suggest buying your vehicle parts and items either through Autobarn or Repco. Their customer service online and in store are always awesome. They always make sure their customer always receive they help and support they need at all times. Supercheap need to learn from them.

I did purchase an item online and forgot to collect it. The store lost the item and couldn't find any traces on the system of what happened to the item. I would expect online stores to have auto cancellation and auto refunds for uncollected items after certain period of time but SCA really gave me a hard time to receive my refund. I'm actually surprised I finally received it. Also SCA advertises about their oil recycling service. However at the store I was told they don't recycle oil but dump it in the red bin inside a plastic bag and directed me to do like that. That's what they do anyway. Very irresponsible. However I went to Autobarn where I learnt that council recycles old engine oils for free at the tip so that is much better option.
The bottom line is if you can find your needed items elsewhere I would highly recommend. Autobarn has very good customer service and Repco also has better customer service than SCA. I don't know what keeps SCA alive since they are a way below the bar.

I was looking for paint and called 4 different stores with 4 different prices.
One store wanted to charge $48 for 300grams of paint.
Look elsewhere people,the supercheap auto we fell in love with is dead! They should change their name to "superexpensive Auto".
I ended up finding paint for $35 per can elsewhere.
Tack cloths are $10 for 1 at SCA and the same paint shop it's $2.50 per cloth.
Trade and club plus are a complete joke too,absolutely useless!

Order break pads online 2 weeks ago and can't get any sense out of this mob as to why they haven't arrived.After contacting the Mill st Hamilton store where I ordered them,I was told they had no record of it and I needed to contact the Brisbane branch to find out what had happened.
SC Auto is an absolute joke and a waste of space.If you need to order online,I'd suggest you go elsewhere as trying to deal with these idiots is a major frustration

All I wanted was a sump plug washer.
Order paced on Sunday (I know, nothing happens on Sunday) but Tuesday already and item still not couriered from Supercheap dispatch centre in Otahuhu.
Phoned the Customer Service centre - a misnomer if ever there was one - which was in Australia. The 'customer services' individual was completely disinterested in offering any assistance in helping me get my ordered part and made it quite clear that he couldn't care less.
But that's ok. I get to exercise my options and I choose not to deal with Supercheap again. There are many other customer oriented businesses happy to oblige.

In general terms I like super cheap auto. But the length of time their SCANZ app is a God dam pain. It's as slow as my grandma and she's dead. It can never find parts. It's basically only good for cleaning and painting and things like that. And tools as well. But as a parts department with online search.BLOODY HOPELESS! SORT THAT APP OUT. HOW LONG DOES SOMETHING NEED TO BE BAD BEFORE IT GETS SORTED.

Supercheap needs to employ people who can order the right parts. Not just half. They have a computer system that tells them. And they stuff it up. When you go back. They say oh what do you want to do. Order the right parts dumbass. Sorry special order. So have to wait another 5 days. No car while waiting. He'll no went to Repco. More expensive, but they got it right. Email supercheap and they still don't care.

Cranford street , older guy lovely super helpful. Young 2 guys behind counter absoloute sexist wankers. No smile no chit chat no hello but we're non stop with males infront they couldn't belive we were a member because we have a vagina instead of a penis, unsure if these males are gay and hate woman or just shocked to see females in a car part store , isn't the first time this has happened either. Would not recommend going of you yourself personally have a vagina. Management should hire more females or give sexist pricks information that we are not walking talking sex objects and can infact buy things from a car shop.. by crikey. Feel free to contact me about my issue.

Super Cheap need to update or upgrade there delivery service. This waiting 2 to 3 days is ridiculous. Repco can have deliveries every day of week. So should Super Cheap. Date is not really significant. This is mainly a suggestion for Super Cheap to start doing more for there customers.

I stopped at supercheap auto because somebody told me I had a brake light out so I pulled up and asked supercheap auto person to come out and tell me which light was out so I knew which one I had to replace and he said No.
he said he would come out if I paid him.
So I said some nice words and left???

The issues we experienced with Supercheap Auto and Customer Care over multiple weeks, stores and staff members would fill about 3 review pages to fully explain, so I will do it as dot points
Full disclosure, I have been in contact with multiple stores, staff and managers to have my issues sorted, including Customer Care. While my parts issues have finally been resolved, this was only after many trips to the store, multiple orders placed, and many hours of frustration for me.
I do have to shout out to 2 staff members at Morley and Butler, you know who you are, that finally did help me.
- I need parts for my car, no stock near me, have to go to Morley Supercheap.
- They have to special order some of my parts.
- My daughter wants to help me out by purchasing some of the parts I need to complete my service.
- She goes to the Morley store to find parts, staff are busy having conversations amongst themselves, they send another guy to help. This staff member is short with my daughter and totally unwilling to search for the correct number of each part needed.
- She rings me but I am driving, so can't Google, so she purchases what we are guessing will be the right amount, without help from Supercheap staff. Staff member actually shrugged his shoulders when my daughter asked for the number of parts needed.
- Special order placed, using an old account that had not been accessed for years after telling my daughter that I had multiple accounts, not true. Also the order could not be sent to my local store which I find frustrating.
- Once the order did arrive and I had to go instore to sort out the refund for the over order.
- On fitting the parts at home, I find that the Coil packs make the car stall after 10seconds or so. I ring a specialist to ask what may cause this, told the parts were wrong ones. I have to once again go back to Morley store to take back the parts and order the correct ones. After reassembling my car with the old parts.
- Correct parts are ordered, they arrive and I have to fit them in the carpark at Morley after driving back there again.
- I purchase spark plugs for my wife's car while there and bring those home.
- On a Thursday evening in the cold and wet, I pull apart the Mazda being turbo, is bit of a mission to get to the plugs, I can't find the plug gap measurement on their website, would not let me click on specs, just added item to my cart instead. I ring my local Supercheap...... I have been given the wrong spark plugs, and the ones I need are much more expensive, and not in stock.
- I call back the Morley store now very frustrated, but keep my cool until the store says they can do nothing but refund me and tell me to try REPCO!!!!!!! Thats when I may have used a few expletives to convey my frustration with this whole situation with both cars!
- I have to ring back my local Butler store where the manager was very understanding, gave me a discount on the correct spark plugs and even had them special shipped the next day.
- On calling Customer Care, the lady took down all of my long story, and promised an Area Manager would call me within a few days.... NOTHING FOR 2 WEEKS!.
- I email Customer Care, ask again, where is my call back, to which they assured me in a few days, I would get a call back.... HERE I AM 41 DAYS ON, NO CALL BACK!
When things go smoothly at Supercheap, all great and wonderful service, but when things go wrong, Customer Care will show you zero care, you are on your own people!!!
NOT HAPPY JAN!! (older ppl will get that)

The staff at your Manukau store are hopeless. I asked for a specific air filter and got told to "go look in aisle 24"!!! Couldn't find it so asked someone else, he said he wasn't sure if they had one???? How does that help me, you either have one or you don't. Repco for me now.

Had an amazing experience at Supercheap Auto in Christchurch. Super helpful staff and a time/money saver for small adjustments for the car.