Supercheap Auto Recensioni 

I purchased part from Supercheap for my car online and paid for fitting , I went to the store on the same day to fit the part.
The girl over the counter picked up the part and gave it to me, I said to her the fitting has also been paid for this part, she approached her manager who advised her to tell customer we are short on staff can't fit it in today, come back tomorrow.
My response to her was that I live other side of town, I can't come back tomorrow, it should only takes a few minutes for your floor staff to fit it in. I then picked up the part, it is sitting in my car, I have to take it to some other place and pay again to fit it in.
Unfortunately, as much as I'd like to support the business but I'm very hesitant to consider Supercheap store anymore.

Super cheap used to be a company of quality, one I'd rely on... However now... I'm absolutely disgusted.. they have sent me items I didn't purchase, parts I brought that were specific for my car arrived specific for a while different type of vehicle.... They send dodgy sites to track your package, which they say is with nzpost .. but their tracking information doesn't work on nzpost app... Making me feel like they are letting hackers into my system by sending dodgy links... i feel their systems need full investigation... as there is most certainly something dodgy going on here. I do not recommend trading with super cheap auto anymore....

I ORDERED A TOP RADIATOR HOSE FROM SUPER CHEAP I PICKED IT ON AND HAD TO INSTALL IT AS CAR WAS IN BUSHLAND..IT WAS NOT THE CORRECT HOSE NO BEND TO ACCOUNT FOR THE POWER STERRING REFILL.TOLD TO BRING CAR IN SHOW WAS INCORRECT WOULD REPLACE WITH PROPPER HOSE IF IN STOCK...THEY CLAIM THE HOSE WAS MIXED UP ALTHOUGH THR CPOMPUTER SHOWED TO CORRECT HOSE AND NUMBER THE HOSE SUPPLIED WAS INCORRECT NO BEND....ANSWER ..TOO BAD IT ON YOUR CAR YO HAVE TO KEEP IT NO REPLACEMENT NO REFUND....WENT TO AUTOBARN THEY GAVE ME THE CORRECT HOSE IN MINUTES ,,DO NOT DEAL WITH SUPERCHEAP THEY ARE SCAMMERS AMD VERY UNPROFESSIONAL BUSINESS.. NO WONDER THIER REVIEW IS ONLY 2 OUTA 5 GO TO AUTOBARN

Ordered a polisher online on 23/09/2025. The delivery date was scheduled for between 30/09 and 02/10/2025 which is already a long time to wait considering the usual standards out there. Never received a tracking order reference, the goods did not arrive on 02/10 and never received any communication from Supercheap Auto to re-set expectations.

Phoned them up on 03/10 to be told that it may arrive on 8 October! By then I decided to cancel the order as I could find other online retailers with a 2 day delivery.

Very cheap and poor service Supercheap Auto!

I went to Kangaroo Flat store looking for a trailer jockey wheel.
When I entered the store a young store person was busily scanning some goods he looked up & asked if he could help me I said yes please & enquired if the store had a jockey wheel as per my sample he said I'm too busy I'm scanning these goods to help.
I asked for the store manager who limped his way from behind the counter to assist but unfortunately no product available.
Upon my leaving the store I said to the storeperson who was scanning you keep on scanning son.
It's no wonder people go online when staff are not properly trained in customer service.
Do you think I will go back?
How many people have I told about my experience?

Been searching for seat belt extenders in Australia went into this store at Raymond Terrace and the young guy looked and said they had sold out but more coming next week and said they don't fit all cars, but ours being old didn't think it would be a problem. Returned the next week and sure enough exactly what I've been searching for and was even allowed to try in the parking lot before purchase. Now where else do you get service like that. 100% SUPERCHEAP AUTO

I purchased an SCA wet dry vacuum cleaner. On the second use it started to blow through both the suction and blow out. The one of the plastic rollers fell off. I was invited to post a review. I write an honest review. I received an email to say my review had been moderated and would not be published. If this abitary silencing about dodgy products takes place then how can I ever trust any review published on thier page again? I've since opened an account with Auto Pro across the road.

Salisbury SA store ripped me off due to incompetence. I don't expect them to be automotive experts but I would have thought the store manager to have some minimal automotive knowledge. Obviously the store manager is in that position due to being a sycophant.

Had a ripper experience at Supercheap Auto the other day. Prices were cheap as, especially on oils and cleaning gear, and they’ve always got some decent specials running. Staff were legends too

Always a positive experience in SCA Brookvale and especially today returning some brake pads. The staff went above and beyond to sort the issue out - a very impressed customer here - many thanks and I will be back.

I'd like to thank Super Cheap auto Canning Vale WA , I ordered products on- line on a Friday and they where delivered the following Monday , I'm a happy chappy 😀.

Leo from the Mill Street branch in Hamilton provided excellent service today with replacing and installing my new battery. From a welcoming smile as soon as I walked through the door to helpful information with regards to the battery required to the actual installation. Leo was professional, fast and friendly. Being an older model vehicle he was confident and knowledgeable.
I would highly recommend Leo for your battery purchase and installation😊
Brenda

Bought a windshield wiper for my car.
When I was going to install it, I'm aware that the product was used and there were missing parts.
I went to the store at 8:30 in the morning, and the man in the counter was talking on the phone, I had to wait more than 10 minutes waiting until someone looked after me. The lady was extremely rude with me when I mentioned that who's going to pay my time and petrol as the are selling used products and still made me wait for another 10 minutes at the store. That was at Watergardens store. I will not buy anymore at Super cheap auto and I strongly recommend not to buy from those guys.

I am very disappointed with Supercheap auto nz. Especially Linwood, Christchurch. I order a special order on the 29th May 2025, and got a confirmation email saying that I should have my part between the 4th-10th of June 2025. But never got it, so I emailed them and they told it usually takes 2 weeks and my ETA was the 17th of June 2025. Still haven't got or heard anything from them, and now it's the 23rd if June 2025. Worst customer service, even in store. I even brought two separate orders at $100 ea within a month and I got no rewards. I'm better off going to my local Repco store that has better customer service, and I get my parts when they say or even earlier. But if my order is going to be a bit later, they get contact me with either a phone call or email. And I get rewards points every time I order from them. Never going to buy from Supercheap auto again

Customer service at the Hervey Bay store is zero. Clearly a guy who should not be front of house with a manner that would be best suited working a night shift when there are no customers. I’ve used Supercheap as my first go to for years. Needless to say, I won’t be going back. Supercheap you need to retrain some of your staff.

The service delivered by expert staff namely Carmen, and Ron at the Rotorua store of Supercheap Auto NZ was simply impeccable. Carmen was multi-tasking and she was still able to assist me with finding new bulbs for our car, and she assigned her colleague to conduct the fitting of them. Great service from beginning to end. Please give our thanks again to your staff members for a job well done! Maria & Calum

Good morning, I’ve experienced a service issue with your Toowoomba stores.
I researched a Gator Dash Cam and your web site showed that both stores had in stock, one listed as ‘Low’ and the other (James Street) listed as ‘In Stock’. I made the effort to get to the James Street store only to find ZERO stock. They sent me to the Toowoomba South store to find the last one with a ‘Display Box Only’ sticker on it. The box contained the item I was after, BUT it had been opened so was actually could be either used or soiled stock! A sealed box with the original seal intact is the guarantee of a new, unused item. It was missing here!

I didn’t get the product I’d originally traveled into town for, that is a brand new unopened product at the store that I was told by your company where stock was held. I had to travel further than planned and accept (if I wanted the model I was looking for) a soiled open display item.

No extra discount for a this was offered and no apologies were offered. This has soured my interaction with Supercheap and will colour my actions when next I need something for our cars or caravan as there are a number of other similar outlets in Toowoomba I could go to. To make things worse, I rechecked the James Street stock when I got back home about an hour later and it was still showing as 'In Stock. VERY misleading!

Regards, Steve

The supercheap store in Singleton ordered a part that was in stock at cessnock, I drove to cessnock 4 days later to pick up the part, not available. The staff member had put aside a part from a different manufacturer.
Results was a waste of 2 hours.

Went to enquire for a replacement battery for our car. Turned out they had none in stock n would have to order it.

Went back to our car only to find couldn't start the car, battery was stuffed.
Went inside to ask for a Jumpstart.....
Got a "Sorry we don't offer any assistance". WTAF, You're a fkn mechanical supply shop.

I ordered car parts and was told it in stock and will be ready to collect in 3 days.
10 days later when I called I was told the supplier forgot to pack my delivery but it will be there in 2 days.
Today I was told the container got delayed and will take 5 weeks to clear.
T