I went to Rosehill Suez recycling today in Marple as always the staff Rob and John very helpful, always polite staff on duty. The site is so well kept the gardens are a joy to look at always clean and... Leggi di più
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I am writing to formally express my concern regarding this matter. Despite my previous communications, I have not received my refund, and the situation remains unresolved. At this stage, it appea... Leggi di più
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STAY CLEAR FROM THIS COMPANY. Despite the cancellation, I continue to receive invoices, and the situation has now escalated to credit control. It is extremely difficult to get in touch with their... Leggi di più
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We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch an... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Informazioni di contatto
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Regno Unito
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,9
Nella media
2851 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Was told out rubbish wou
Arranged for waste to be collected at 9am, and this was not honored.
11 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Travis, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
The person on the other end of the line…
The person on the other end of the line knew our company details very quickly - she was exceptional in explaining what needs to happen next.
11 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Sharon
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Unacceptable service
Service in Southend-on-Sea totally unacceptable with missed collections on a regular basis. Our bin collection has been missed Four (4) times during October and November. Each time we are told it will be rectified within 48 hours. Doesn't happen.
Our block is a 15 apartment block for retired persons and over the past 4 weeks our bins have not been emptied on the scheduled day and we have to raise Missed Bin collection tickets with the Council Service Desk. The ticket raised on Tuesday 11th November had not been processed as of 0700 this morning even though the Council Service Desk had been contacted numerous times during the week. We were informed each time that the matter was being progressed, but no action was being taken by SUEZ.
11 novembre 2025
Non scritta su invito
Risposta di SUEZ recycling and recovery UK
Dear Steve,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
Beem overcharged on invoice
Beem overcharged on invoice, contacted 4 days ago still no response,
After missed collections and moved collection days now changed companies,
11 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Daran, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Helpful professional reliable staff
Helpful professional reliable staff
On time services
10 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Herman,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
I’ve requested 2 suez 1100L bins to be…
I’ve requested 2 suez 1100L bins to be removed as we’ve been subcontracted to Biffa, the case has been closed but no action taken or plan of action relayed? I don’t like to moan but we simply don’t have room for the extra bins. Case number 00938246.
5 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Jamie, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Risposta di SUEZ recycling and recovery UK
Dear Trevor,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Resolved a collection issue promptly
Resolved a collection issue promptly. Well done and thanks.
22 ottobre 2025
Risposta di SUEZ recycling and recovery UK
Dear Customer,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Very good supplier
Very good supply all the skips for B7s though had a bit of trouble in other areas. I would use them again but I prefer 40 yard skips not 35s due to transportation costs.
Though really they are a major player in the country giving out a few skips is not really what they stand for! excellent overall waste management company...
22 maggio 2025
Risposta di SUEZ recycling and recovery UK
Dear Maurice,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
After ringing about having had missed…
After ringing about having had missed collections the excuses for non collection were very poor, Fri31st Oct you said no site access, I was here all day, Tues 4th Nov you said, blocked access to site, road was open all day. You re-arranged my recycling collection to take place on 5th Nov and again no collection. Very poor service
7 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Stuart, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
problem not resolved
7 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Barry, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
A phone call would have made this easier
A phone call would have made this a lot easier - rather than so many back and forth emails. I had suggested a phone call this was ignored.
7 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Liz, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Everyone is very Helpful and efficient
Everyone is very Helpful and efficient. Great service
7 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Tina,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
no action to fix the issue has been…
no action to fix the issue has been taken, our waste skip is still in a dangerous condition and someone has marked the issue as complete
7 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Andy, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Risposta di SUEZ recycling and recovery UK
Dear Phay,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
High maintenance
High maintenance. For ever having to check if you have collected and then painstaking report if you have not and then remember to let your accounts know again when the invoice arrives for the full amount. A good customer service system would communicate this internally and raise a credit or reduce the invoice.
6 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Debbie, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Put in a complaint regarding a failed…
Put in a complaint regarding a failed bin collection (not for the first time) and they didn't get back to me. I sent 2 further emails before they responded.
5 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Robert, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Always a great service with SUEZ and if…
Always a great service with SUEZ and if there is an issue they advise you by email which is also good!
5 novembre 2025
Risposta di SUEZ recycling and recovery UK
Dear Alison,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Risposta di SUEZ recycling and recovery UK
Dear Anuoluwapo,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Risposta di SUEZ recycling and recovery UK
Dear Marilyn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
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