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Valutata 5 stelle su 5

I've bought from Strength Shop many times over a number of years. All products are good - good delivery, fair pricing etc... Occasionally I have a problem or need an exchange. They're still bril... Leggi di più

Valutata 5 stelle su 5

Strength Shop equipment is excellent. I recently bought their cambered bench & row bar. I was desperate for it to arrive, when it did, it certainly didn't disappoint! At first I struggled to bring the... Leggi di più

Valutata 3 stelle su 5

Bought 20" dumbbell handles but after a single use of 20 minutes with quality olympic weight plates the black zinc coating has started flaking off and exposing the bare steel. Only used in Hom... Leggi di più

Valutata 5 stelle su 5

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... Leggi di più

Dettagli dell'azienda

  1. Negozio di attrezzature sportive
  2. anche in
  3. Negozio di articoli sportivi

Scritti dall'azienda

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

322 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(322)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Delivery

They advertise as Strength shop.ie but ship from the uk. I've been charged €17 for delivery and am now asked to pay €22 for customs also. If buying from them internationally they are a scam of a company now.

10 marzo 2025
Non scritta su invito
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Risposta di Strength Shop

Hi David,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Valutata 5 stelle su 5

Great customer service.

Great customer service.

Level belt recently got delivered without a buckle, but Reece sorted it out and had a new buckle shipped out within a day.

Would definitely recommend.

25 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Late order, unknown if item will be received

Ordered item still not even shipped after one month. Finding out their products likely poor quality with no refunds and even worse, the shop app used to track item steals your email data (likely sent to a foreign government spying). Total crap business and won't properly respond to call or requests for refunds. Do not buy anything from this company!

13 gennaio 2025
Non scritta su invito
Logo di Strength Shop

Risposta di Strength Shop

Hi there,

This is far from the standards we aim to deliver to our customers and as such I would like to resolve this issue for you.

As advised on your previous review, the Shop app is designed and ran by a third party company - this is not something that we have any control over.

I have had a look and cannot locate any orders or emails under your name relating to any recent orders.

I am more than happy to look into this for you, however, in order for me to do so I would require an order number or email address to investigate this.

I have requested some additional information from you, however, please feel free to contact us directly at support@strengthshop.co.uk with your order number and we'll get back to you as soon as possible with a resolution.

Kind regards,
Chris

Valutata 5 stelle su 5

First class customer service

Purchased a weight belt for my son’s Christmas which on inspection had some minor damage. I contacted Strength Shop and quickly received a response from Katie. Within the same day a new belt was despatched with a returns label for the original with no quibbles or queries. Quick and polite communication, no issues or delays. I have used Strength Shop in the past and will continue to do so. Excellent products and first class customer service.

6 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Top tier products, even better customer service

I've recently placed some new orders with the Strength Shop - I used to be a customer years ago before falling out with the gym, and I wanted to get some fresh new gear.

There was a slight issue with 1-2 of the products that I ordered (mainly cosmetic/convenience), to which I emailed the support mail on the 30th of December. I received a response from Reece 54 minutes later, acknowledging the fault and asking for my address to reship brand new products - later that day I received the shipping notification email.

I've not seen customer service this proficient often!

On the product side of things, everything works phenomenal and ask expected.

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great products and exceptional customer service

I ordered lever belt and knee sleeves, both offering good amount of support and do what there are designed for,
I got an issue with belt and contacted customer service on boxing day, despite holiday period I have replacement sorted by end of next day! Shout out to Katie who dealt with my enquiry in very professional manner and made sure replacement is shipped by the end of the day,
I am waiting for replacement belt to arrive (due to the weekend), but will definitely use this company in the future.

26 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Phenomenal service

The products from Strength Shop are of a high quality. The service, though, is phenomenal. The staff really care. They went out of their way to ensure I was completely satisfied with my purchase. It was a real pleasure dealing with Reece and Katie. Thanks guys, you're awesome.

10 dicembre 2024
Valutata 5 stelle su 5

Renewed faith in customer service

I’ve bought and used many Strength Shop products and feel they fit in a value for money and quality bracket like no one else. Unfortunately, my last order had some new Olympic Riot Collars, which in my opinion weren't fit for purpose. After my initial disappointment, Chris the service manager reached out and has been very keen to resolve my issue. I'm not sure I could ask for anything more.

8 dicembre 2023
Non scritta su invito
Logo di Strength Shop

Risposta di Strength Shop

Hi Ben,

Thank you for your review.

I have looked into this and can see that your order was from December 2023 and when you contacted us at the time we had advised that flip lock collars were not suitable to be use with loadable dumbbell handles.

We pride ourselves on the service we provide to our customers and always aim to reach a suitable resolution - such as suggesting an alternative set of collars which would be more suitable to the loadable dumbbell handles that you had ordered whilst noting that flip lock collars are better suited for barbell work.

Unfortunately we never heard back from you in December 2023 otherwise we'd have been happy at the time to get these exchanged for you.

As you have been a long standing customer of ours, if you'd like to get in touch, I'd be more than happy to sort a discount on some suitable collars for you.

Kind regards,
Chris

Valutata 5 stelle su 5

I would 100% recommend Strength Shop…

I would 100% recommend Strength Shop for there fast response in sorting my faulty pair of lifting shoes, they made the process so easy and no complications whatsoever, especially Reece who dealt with my issues his customers service was 5 stars, I be very happy to shop with this company again.

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Stellar customer service :D

Stellar customer service :D

Katie and Reece were really helpful, responsive, and pleasant to interact with. Long story short, UPS had messed up with the deliveries but Strength Shop rearranged (next day!) delivery through another courier and always had a convenient solution for everything.

Would absolutely buy from them again.

29 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Ideal

Great range + customer service when you need help. Katie was super helpful! Thanks!

29 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Experience

Extremely high quality items, there was a small mixup with one of the items I bought but customer service worked very quickly to fix it! Very professional, excellent experience.

26 novembre 2024
Non scritta su invito

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