Still Archive Recensioni 

137
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Quite happy with this new journal! I like to do art in my journals so one thing that would make me even happier is if there was another refill option with paper that would be good for water color. Ot... Leggi di più

Valutata 4 stelle su 5

It took nearly 3 weeks to arrive, but when I reached out to their customer service contact and asked where my order was, they were very responsive and credited me $30 towards anything on their site to... Leggi di più

Valutata 1 stelle su 5

The shipping took much longer than estimated. None of the items look how they do in the advertisement. Everything is very cheaply made. They didn’t send the free charm with my order. Extremely disappo... Leggi di più

Valutata 5 stelle su 5

I love my new journal and the unique accessories that come with it. I’ve had a couple of questions about it and have received answers and action through customer service almost immediately! Highly r... Leggi di più

Dettagli dell'azienda

  1. Cartoleria

Scritti dall'azienda

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

137 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,9

Tutte le recensioni

(137)

134 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quality is amazing

No regrets with my purchase it’s the perfect size for me to carry along while running errands and the smaller on I gave to my son who is disabled and loves to draw and he is also throughly enjoying this purchase. The quality is amazing and I’m sure it will last us both for years to come. I was afraid to handle it too roughly but quickly discovered that will not be an issue and can I say I love how smooth it feels in my hands. And the color Bordeaux it stunning and easy for me to find in my bag that sometimes gets just a little too crowded. Excellent !

5 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

No Disappointment with this Purchase

Love the quality of the leather cover. I got the Classic size. I love this size. Doesn’t take up much space in my tote bag. The paper is very high quality. My favorite part is the blue stone butterfly charm I chose. Nice quality!

14 ottobre 2026
Non scritta su invito
Valutata 2 stelle su 5

Delivery was slow

Poor quality - Delivery was slow - quality definitely not worth $89 - difficult to add additional inserts. I would not buy another one and you can only get a store credit if returned. Great advertisement but product shown is not like the one I received. Beware!!!

16 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Audrey, I'm sorry this missed the mark in so many ways. A slow delivery, a journal that didn't match what you saw in our ads, and inserts that are hard to add would leave anyone disappointed, especially at that price. That isn't the experience we want anyone to have. If you'd like to return it, you can do so within 100 days of delivery for store credit, and if adding inserts is the main struggle, our how-to guide at stillarchive.com/pages/how-to walks through it step by step. Please email help@stillarchive.com with your order number and we'll help either way.
The Still Archive Team

Valutata 4 stelle su 5

I love the idea of this type of journal…

I love the idea of this type of journal and I will use it. Not sure I will spend money on the refill pages. It’s difficult to add the charms- videos online make it look a lot simpler. If you are interested in this type of journal check local bookstores. I didn’t before ordering this one - i probably would have found one for far less money. That being said - I will use it until I am out of pages.

21 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

The products are nice

The products are nice. They do seem a little less grade on the feel of leather. Pictures seem a little different than the product. Happy with my order. Thank you.

6 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Thank you for your honest feedback, and I'm glad you're happy with your order overall. I'm sorry the cover felt different from what you expected and that the product didn't match our photos as closely as it should. That's helpful for us to hear, and we're passing it on to the team that makes our journals. If there's anything we can do to make your order better, please email help@stillarchive.com with your order number.
The Still Archive Team

Valutata 3 stelle su 5

I like the product that I finally…

I like the product that I finally received, but it took almost a month to get here and it was almost too late for the occasion I bought it for. If I had known it was coming from China, I wouldn't have ordered it. I won’t order refills from them for the same reason. It’s a shame, because I appreciate the customer service. Every time I emailed about it, they answered promptly, thoroughly, and courteously. I wish them success and a way to ship to customers from the US. That would be a game changer.

20 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Paula, thank you so much for this thoughtful review, and I'm sorry your journal took almost a month and nearly missed the occasion you bought it for. That's stressful, and it's not the experience we want for a gift. We're really glad our team took good care of you each time you wrote, and that you like the journal. Thank you for wishing us well, and we hope to earn another order someday.
The Still Archive Team

Valutata 3 stelle su 5

I genuinely like the concept

I genuinely like the concept. I bought this as a gift for my daughter for Christmas because I’ve been getting her the other one that’s popular every year. I showed her this and she thought she would like this one is better. I find it very difficult to put the inserts in and out either. They’re not enough strings to put them in place or something. I don’t know if she will really like it or not, and it was very expensive to buy it also we will see.

20 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Carol, thank you for choosing our journal as a Christmas gift for your daughter. I'm sorry the inserts have been tricky. They're held by elastic bands inside the cover, and our how-to guide at stillarchive.com/pages/how-to shows how to add and swap them in a few steps. If anything still feels off, or if your daughter decides it isn't for her, email help@stillarchive.com with your order number and we'll help. We hope she loves it.
The Still Archive Team

Valutata 4 stelle su 5

I ordered 2 journals minutes apart

I ordered 2 journals minutes apart. One came right away and the other took 2 weeks longer. If I would have know it was coming from China I would have looked for another option. Pretty expensive for what it is and the paper curls of you glue anything on it.

16 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Never received.

My order was supposed to arrive a week ago. Tried reach out to the company. No answer or resolution. Will be filing a dispute with my bank to get my money back.

19 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Jessa, I'm so sorry. Your order should have arrived a week before you wrote this, and when you reached out you didn't get an answer. That's not okay, and I understand why you felt you had to go to your bank. If you haven't heard from us yet, please email help@stillarchive.com with your order number and "Trustpilot" in the subject. We'll check exactly where your package is and make sure you're taken care of.
The Still Archive Team

Valutata 3 stelle su 5

I love the concept and the cover

I love the concept and the cover, but the ads indicate the journal is at least 50% larger than the standard size actually is. The measurements are correct in the listings, so that's on me for not checking more carefully, but the ads definitely make it look more like it's 6-7" width.

1 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Jemella, thank you for such a fair review, and I'm sorry the size surprised you. You're right that our ads can make the journal look larger than it is. We've recently put exact measurements on our site to help with that: the Pocket is 4.25 x 6.89 inches and the Classic is 4.72 x 7.87 inches. We're so glad you love the concept and the cover. If you'd like to exchange it for the other size, email help@stillarchive.com with your order number and we'll help.
The Still Archive Team

Valutata 4 stelle su 5

I’ve yet to use it seems like a nice…

I’ve yet to use it seems like a nice journal. The picture of the journal that you use in your ads seems especially thick. I find that hard to believe that that’s going to fit in the leather binding. It’s hard enough to put in an additional packet in there, I added some envelopes and it’s obesely chubby. But we’ll see how it goes. I think the rules say you can add up to seven inserts. I already have five and I don’t see where I could put another insert. But we’ll see.

19 ottobre 2026
Non scritta su invito
Valutata 4 stelle su 5

I really like my journal - long delivery- charms hard to add

I really like my journal and appreciate how well it fits in a bag for consistent journaling. I quite like the inserts and the ability to personalize the journal to make it uniquely mine.
The paper is great quality - no bleeding.
The charms are gorgeous but hard to put on (you will need needle point pliers).
The designed in LA ad was a little misleading as this seems to come from China. The delivery time was long (but of course we are all less patient now).
The journal is nice and soft. I ordered more inserts already.

18 ottobre 2026
Non scritta su invito
Valutata 2 stelle su 5

Not what I expected

Not what I expected. The ad shows a much more involved journal. I was shocked how small and the quality. I think you are false advertising this product. For what you get, it is over priced. Not enough pages either. Sorry. Do not recommend.

18 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Jean, thank you for telling us, and I'm sorry it was a letdown. If the journal looked bigger and fuller in our ad than it was in your hands, that's a real gap, and we want our photos to set the right expectations. For reference, the Pocket is 4.25 x 6.89 inches and the Classic is 4.72 x 7.87 inches, and each comes with two paper inserts and a zipper organizer. If it isn't right for you, you can return it unused within 100 days of delivery. Email help@stillarchive.com with your order number and we'll help.
The Still Archive Team

Valutata 1 stelle su 5

Not as advertised or ordered

Misleading advertisements. Comes from China, product not as pictured. Bright red tacky elastic that does not match cover. Sent two completely different and hideously ugly charms than what was ordered and not at all gold plated. Absolutely not worth even a third of the price charged.

17 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Stacey, I'm truly sorry. Receiving charms that aren't the ones you chose is exactly the kind of mistake that should never happen, and the elastic color not matching your cover makes it worse. Please email help@stillarchive.com with your order number and a photo of what arrived. We'll get the charms you actually ordered sorted out for you, and we'll look at the elastic too. Thank you for telling us plainly what went wrong.
The Still Archive Team

Valutata 1 stelle su 5

Shipping Inaccurate at Best

So far bad. Shipping is not accurate at all. It said it would be here the 15th, then the 17th and now the 18th but there is no way it will be here - it's in China and only processing. Its ships from China. If I had known that upfront I would have never bought it.

17 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Becky, I'm sorry. Watching the delivery date move from the 15th to the 17th to the 18th is maddening, and you deserved an honest estimate from the start. Some orders this month took longer than the date we showed, and we've been working on making those dates more reliable. If your journal still hasn't arrived, or arrived with any problem, please email help@stillarchive.com with your order number and we'll make it right.
The Still Archive Team

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