Still Archive Recensioni 

137
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Quite happy with this new journal! I like to do art in my journals so one thing that would make me even happier is if there was another refill option with paper that would be good for water color. Ot... Leggi di più

Valutata 4 stelle su 5

It took nearly 3 weeks to arrive, but when I reached out to their customer service contact and asked where my order was, they were very responsive and credited me $30 towards anything on their site to... Leggi di più

Valutata 1 stelle su 5

The shipping took much longer than estimated. None of the items look how they do in the advertisement. Everything is very cheaply made. They didn’t send the free charm with my order. Extremely disappo... Leggi di più

Valutata 5 stelle su 5

I love my new journal and the unique accessories that come with it. I’ve had a couple of questions about it and have received answers and action through customer service almost immediately! Highly r... Leggi di più

Dettagli dell'azienda

  1. Cartoleria

Scritti dall'azienda

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

137 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,9

Tutte le recensioni

(137)

134 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A sweet little journal

I really like this little journal. It's well made and I like the concept of refillable pages. I purchased the smaller version and the portability of it is really nice, it's always within reach when a thought pops in my head or I need to empty my mind.

2 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

Ok, not great.

Journals are nice, though changing out the notebooks once mine are full may be a challenge, they really twisted the elastics around them to keep them in. As others have said, I was disappointed that the ads and information on the website made it seem like a U.S. company but the products were made and shipped from China.

23 ottobre 2026
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Risposta di Still Archive

Summer, thank you for the honest review, and I'm sorry we fell short of what you expected. I'm glad the journals themselves are nice. Changing the notebooks is easier than the twisted elastics make it look: each insert is held by a strand of elastic in its center fold, and our guide at stillarchive.com/pages/how-to has the steps and a short video. You should also come away from our ads and website feeling they told you what you needed to know, and you didn't. I'm sorry for that. If you run into any trouble when it's time to swap them, please email help@stillarchive.com and the team will help.
The Still Archive Team

Valutata 2 stelle su 5

I have to agree with what someone else…

I have to agree with what someone else wrote:

"I reached out requesting a return and was told I could only do so for store credit. I should have read this in advance but it never occurred to me that you can buy a journal and only be able to return it for store credit…aka, more journals"

The site gives you a gracious return time...even if you don't like it. I never saw that returns were only for credit. That is pretty bad...for sustainability too. I'm all for charging a fee if the merchandise is not resellable.

My issues: I needed a bit more the "agenda" type of an insert, the permanent band stretched out immediately. It only came with one band. When I reached out, I was told it came with several and I must not have seent them. The journal was cumbersome and just didn't flow well (page turning, slipping and no bands). I even tried a hair band. It just wasn't for me. It's a shame I have to keep it. I wouldn't even gift it.

22 ottobre 2026
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Risposta di Still Archive

Caela, I'm sorry about how this went. You wrote to us more than once trying to make this journal work, and you came away feeling unheard. You were right about your band: the Momento ships with two elastics, the one threaded through the spine and one loose one, so there were no others for you to have missed. I'm sorry you were left with a different impression. I can also see the video you sent us on October 23 never got an answer, and that shouldn't have happened. I understand why store credit doesn't feel right when the journal simply isn't for you. If the band stretched out right away, please send a photo to help@stillarchive.com and the team will look into it, along with your video.
The Still Archive Team

Valutata 5 stelle su 5

I reached out about the delivery date…

I reached out about the delivery date on my materials being days beyond the date they said they would be here. The customer service was so incredible that, not only was I speaking to a human, but she responded to me promptly. It was less than 5 minutes after I had hit send.
Jury is still out on how much I like the journal and materials but I have very, very high hopes.
I will definitely provide another update when I have received the products I ordered and gotten a little use out of them.

26 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

I love my journal

I love my journal, I have just one question is there a calendar that I cause with my journal? It would help if I could use them together. My only concern is that I have the large journal and it doesn't fit in purse and when I use a larger purse it makes it quite heavy. But I manage.
Any suggestions would be greatly appreciated.

26 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

Journal is good quality and i love the…

Journal is good quality and i love the cover. The only thing i was unhappy with was the support. I sent an email asking for an update on delivery. And then i sent another email because i was sent the wrong charm - i never got a response.

26 ottobre 2026
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Risposta di Still Archive

Thank you for telling us this, and I'm sorry. I'm glad you love the cover and the quality, but two emails without an answer isn't okay, especially when one was about the wrong charm. That's the part we got wrong, and you shouldn't have had to write a review to be heard. Please email help@stillarchive.com with your order number, the charm you ordered, the one that arrived and "Trustpilot" in the subject so it reaches the right person. The team will look into the charm and your delivery question.
The Still Archive Team

Valutata 4 stelle su 5

Love Still Archives notebook!

I love Still Archives products! I LOVE my notebook! I think its quality is great! I love its color! I've purchased every insert they have AND I got on the monthly calendar subscription.

There is some miscommunication about how the elastic bands work . In the videos provided to show my how to use the bands, the girl had more bands. No sweat. I ordered more off of Amazon.

Also, the charms do not come with alligator clasps. You have to use jump rings and plyers.

But still, I love Still Archive's notebook better than any other out there!

26 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

I am completely happy with your…

I am completely happy with your product. The size and quality of my classic Momento are excellent, not to mention my cute charm. The leather will hold up in my messenger bag when I travel, so the larger size is perfect. I do not remember when I ordered, but I received it in a timely fashion. I have already ordered a second charm and the grid paper inserts. I am a delighted customer.

20 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Would NEVER Recommend Company!

I am stunned at the low quality of this journal that I spent $100 on and took an extended time to be delivered. I reached out requesting a return and was told I could only do so for store credit. I should have read this in advance but it never occurred to me that you can buy a journal and only be able to return it for store credit…aka, more journals. I would warn any potential purchaser against this company. Quality is below what I could have purchased on Amazon for $20. Dissatisfied doesn’t even begin to cover it.

26 ottobre 2026
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Risposta di Still Archive

NikD, I'm so sorry. You spent $100, waited longer than you wanted to, and what arrived didn't feel worth it. Then you asked to send it back and learned the return would be store credit, when all you wanted was to be done with it. I understand why that felt like the last straw. Our policy is store credit within 100 days of delivery for unused items, and I'm sorry that wasn't clear to you before you bought. We'd still like to hear what disappointed you most about the quality. If you're willing, please email help@stillarchive.com with your order number and what you noticed, and the team will look into it.
The Still Archive Team

Valutata 5 stelle su 5

Asthetic, therapeutic, lovely company

This company is such a wonderful thoughtful company. Real leather journals, monthly subscription with inspiration and little extras to put into your journals. I think my lifeand anxiety has improved since I joined this company. They're not overpriced and their packages are packed worth care and come not damaged. That is an important quality for books inserts and charms. I will never live life without this in my life. It is so therapeutic. I hope and pray that this company can continue to grow and inspire for ever.

25 ottobre 2026
Non scritta su invito
Valutata 2 stelle su 5

Not what expected

First the shipping took forever…now I have it and the quality isn’t at all what I expected. I could buy a much nicer one somewhere else. Sorry, just being truthful

21 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Darci, thank you for being honest with us, and I'm sorry on both counts. Waiting a long time for something you're excited about is hard enough, and opening it to find it isn't what you pictured makes it worse. We'd really like the chance to fix this. If you'd rather not keep it, you can return it within 100 days of delivery as long as it's unused, and we'll help you find something that suits you better. Just email help@stillarchive.com with your order number and tell us what fell short. Your feedback on quality goes straight to the people who make our journals.
The Still Archive Team

Valutata 1 stelle su 5

Still archive positions itself as a US…

Still archive positions itself as a US small business but what you are buying is from China, shipped by a third world unknown shipping company that claims to “hamd off” to local shipper but the order was never shipped. My order was due on 10/15, and it is 10/23 and it disappeared and the company went strangely silent after 3 emails. I will be fighting the charge with my credit card company but in the meantime i paid for something that I will never receive. Please do not believe the social media hype. This is a scam.

23 ottobre 2026
Non scritta su invito
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Risposta di Still Archive

Robin, I'm so sorry. You were expecting your journal by October 15th, it still hasn't arrived, and three emails went without a real answer. That's a genuinely bad experience, and I completely understand why it feels like you paid for something you'll never see. You deserved clear updates the whole way through, and we let you down. Please reply to your last email or write to help@stillarchive.com with your order number and "Trustpilot" in the subject so it reaches the right person quickly. We'll find out exactly where your package is and make this right for you, whatever that takes.
The Still Archive Team

Valutata 1 stelle su 5

I would not purchase from this company

I would not purchase from this company. They ship from China and their 100 day easy return is a total scam. You can't get your money back only a store credit. They say 2-10 business days to ship and took 18 business days. Total scammers. And the Classic Momento is such an odd size that you have to buy the over priced noted books from them.

22 ottobre 2026
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Risposta di Still Archive

Tracey, I'm really sorry. Your order took far longer than the timeline you were given, and that's on us. I also hear you on returns: our policy is store credit within 100 days, and if that wasn't clear before you bought, we failed to explain it well. On size, the Classic takes 105 x 190 mm inserts, and any traveler's notebook inserts in that size will fit, not just ours. If you email help@stillarchive.com with your order number, we're happy to help with anything else about your order.
The Still Archive Team

Valutata 4 stelle su 5

I love my Momento pocket size

I love my Momento pocket size. It is perfect for why I wanted to try it. I love the color and the pages seem really great. It took a little
longer to receive it because it shipped from China, but overall, worth the wait. I want to order the larger size for more detailed and in depth writing projects…watching for a good sale price and then will order!

23 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Incorrect phone number

There bo good way to get customer support. They havent responded to my emails and the number that is on their Facebook is not the correct number. I wish they would respond to my emails and not list some wrong number to call.

22 ottobre 2026
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Risposta di Still Archive

Trevor, I'm sorry you had such a hard time reaching us. Sending emails that go unanswered and then calling a number that doesn't work is incredibly frustrating, and you shouldn't have had to chase us. Thank you for telling us about the number on Facebook so we can fix it. Email is the fastest way to reach our team: help@stillarchive.com. If you send your order number with "Trustpilot" in the subject, we'll make sure it's answered right away and that whatever you needed gets sorted.
The Still Archive Team

Valutata 5 stelle su 5

The Momento Classic journal rocks

The Momento Classic journal is exactly what I needed for a Whatever journal utilizing 3 inserts. The card inserts at the back hold everything I may need on the go, including appointment cards, ID, and top business cards. An additional insert holds pen and pencil refill. Both the trim size and leather are top drawer, imo.
I'd had issues with delivery, at first. ETA reports were conflicting. But once the journal cleared customs in China, everything went smoothly. GOFO, the final carrier, is trustworthy and meticulous. Tracking becomes easy and GOFO provides photo proof of delivery.
My advice: relax and prepare for delivery in 10 to 15 days. The journal is well worth it.

10 ottobre 2026
Non scritta su invito

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