Steven Eagell Toyota Recensioni 

1430
TrustScore 2.5 su 5

2,7

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Valutata 1 stelle su 5

I just purchased an used Rav 4 2022 model from here. The car wasn't ready and is still at the prep centre so I was told and I was asked to put a deposit down to block it, which I did without even lo... Leggi di più

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Valutata 1 stelle su 5

Avoid the Romford branch 10 years as a customer, counted for nothing. Booked an MOT and service online with a courtesy car, confirmed twice — then turned up Saturday morning with my pregnant... Leggi di più

Valutata 2 stelle su 5

Very keen to sell us the vehicle, but the service experience then has been poor. You have to wait ages for the phone to be answered. The car, which is less than 2 years old, has been with them for m... Leggi di più

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Valutata 5 stelle su 5

Full service at Bishop Stortford Hertfordshire. Very happy with Service department. Charlie was our technician. Reception staff also most helpful. Service was quite expensive (although standard Toyo... Leggi di più

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Dettagli dell'azienda

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Informazioni fornite da varie fonti esterne

Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

1K recensioni

5 stelle
4 stelle
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2 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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2,7

Tutte le recensioni

(1430)

264 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Poor customer service

Not the best customer service. I have a new Toyota Prius due to be delivered on Monday and I’ve chased for 2 days now to see if everything is still on track. The original person, Kelly jones just ignores my emails. I think once you’ve signed you’re forgotten. Let’s hope there’s no issues when I do get the car!

20 novembre 2025
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Risposta di Steven Eagell Toyota

Hi, we're sorry to hear you were unhappy with your experience and we would like to investigate this further. If you could send your official complaint in full, including your contact details and the branch you have dealt with to feedback@steveneagell.co.uk, where it will be viewed by Senior Management, we would be very grateful. Thank you.

Valutata 4 stelle su 5

Good deal

Very happy with the deal, only snag was there were no mats with the car so I had to order some (and pay for them). So took the car away mat less, several weeks later still no mats so phoned them up, the guy was not aware I ordered mats, said he’d ring me back, never did. I’ve now ordered some from a third party.

24 ottobre 2025
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Risposta di Steven Eagell Toyota

Hi, thank you for the feedback. We’re always looking to improve the service we offer and would like to hear more about your experience. If you could send any issues you had in full, including your contact details and the branch you have dealt with to feedback@steveneagell.co.uk, we will investigate further. Thank you.

Valutata 5 stelle su 5

Great service when looking for a car

Great service when looking for a car - listened to what I was looking for, talked about features, stuck within my price pocket and sold me the perfect motor for me.

2 novembre 2025
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Risposta di Steven Eagell Toyota

Hi Bea, we're happy to hear you had an excellent service! Please come see us again soon.

Valutata 5 stelle su 5

very good customer service

15 ottobre 2025
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Risposta di Steven Eagell Toyota

Thank you for the positive rating, we really appreciate it, and we look forward to seeing you again in the future!

Valutata 5 stelle su 5

we had a great experience with steven…

we had a great experience with steven eagell toyota . its been nearly a month i bought RAV4 from them , from the first step to last they were very helpful . Especially Tom who guided us. Thank you toyota . i will give 10/10

23 ottobre 2025
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Risposta di Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Liyamol. We wish you safe travels in your new car and look forward to seeing you again soon!

Valutata 5 stelle su 5

I had a great experience at the Steven…

I had a great experience at the Steven Eagell branch in Wolverhampton. Kal was extremely helpful and reassuring when purchasing my Toyota. Communication was great and I left with all evidence of past warranties and an up to date service book which gave me that extra piece of mind. Thanks so much, Katrina

30 ottobre 2025
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Risposta di Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Katrina. We wish you safe travels in your new car and look forward to seeing you again soon!

Valutata 5 stelle su 5

I visited this Gatwick dealer last…

I visited this Gatwick dealer last month. I am very impressed with the quality of customer service I received at this dealership. very friendly environment. My car case was handled by Martin Sears, who was very professional and attentive throughout the entire purchase process. Very quick responsive to the queries and the car delivery process was very smooth and handover was professional. loving my new Lexus NX 350h.

17 ottobre 2025
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Risposta di Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new car and look forward to seeing you again soon!

Valutata 5 stelle su 5

Car ready earlier than expected

The work done on the car went very well and I was able to collect the car earlier than expected

11 novembre 2025
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Risposta di Steven Eagell Toyota

Hi, we're happy to hear you had an excellent service! Please come see us again soon.

Valutata 5 stelle su 5

Knowledgeable Salesman and Relaxed, friendly environment

Salesman was very helpful and made everything go smoothly. We have been going to this dealership for some years now and always receive good service

17 ottobre 2025
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Risposta di Steven Eagell Toyota

Thank you so much for your kind words, Lesley. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Valutata 5 stelle su 5

Professional, friendly, helpful

Car-less and grumpy, I had a list of car showrooms to visit, and began with Lexus. No appointment, I just wandered in.
They treated me like their newest best friend, and helped me buy a car. No heavy sales pitch, no hard-sell. I cannot imagine that sales team are around with nothing to do apart from wait for walk-ins, but they graciously acted as though that was the case.
No question too difficult, too time consuming or too silly. Car bought, available next day. Handed over with thorough briefing, follow up made, but not pushed.
All professional, couldn’t fault any of it. No longer either car-less or grumpy, just happy

13 ottobre 2025
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Risposta di Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new car and look forward to seeing you again soon!

Valutata 4 stelle su 5

The sales team were very helpful.

The sales team were very helpful.
However the User Guide was generic. Toyota are trying to stop paper use. I think that is unacceptable when buying an expensive car with a large amount of technical information.
This in no way reflects on the sales team who have been very helpful.

31 ottobre 2025
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Risposta di Steven Eagell Toyota

Hi, thank you for the feedback. We’re always looking to improve the service we offer and would like to hear more about your experience. If you could send any issues you had in full, including your contact details and the branch you have dealt with to feedback@steveneagell.co.uk, we will investigate further. Thank you.

Valutata 5 stelle su 5

I had an exceptional and awesome…

I had an exceptional and awesome experience with Northampton branch. Raja walked with me through all the process and also very patient with me on decision making while Dan finalised the process with patient and care during registration. Kept checking on me the first week to be sure I don’t have any issues and I am enjoying it. Thanks Steven Eagell. I really enjoyed and appreciated your services and support.

27 ottobre 2025
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Risposta di Steven Eagell Toyota

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Valutata 5 stelle su 5

Great staff

Jessica Bond was a great help when buying the car and continued to support us throughout the whole process. Highly recommend!

31 ottobre 2025
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Risposta di Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Ed. We wish you safe travels in your new car and look forward to seeing you again soon!

Valutata 5 stelle su 5

Great experience

The staff couldn’t be more friendly and helpful.

31 ottobre 2025
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Risposta di Steven Eagell Toyota

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Valutata 5 stelle su 5

Friendly

Friendly, professional service. Thank you Chris for your help and advice with my new car!

7 ottobre 2025
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Risposta di Steven Eagell Toyota

Hi Nicky, we're happy to hear you had an excellent service! Please come see us again soon.

Valutata 5 stelle su 5

Bought an approved used Lexus

Bought an approved used Lexus, trading in our car in the process. Dealership dealt with us fairly and transparently throughout - from test drive, to negotiation on price, to prep and handover on exchange day. A pleasant experience and no complaints. Recommended.

27 ottobre 2025
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Risposta di Steven Eagell Toyota

Thank you for sharing your experience with us, we're thrilled we could help. We wish you many happy motoring miles in your new car.

Valutata 5 stelle su 5

This is what service should be

This is what service should be. From first contact to collection of our car, every member of the team just couldn't do enough for us. The whole process of buying a car from this company was exemplary.

21 ottobre 2025
Non scritta su invito
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Risposta di Steven Eagell Toyota

Congratulations on your new car! Thank you for taking the time to write about your experience. We look forward to seeing you again in the future.

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