Staples Recensioni 691

Wow, how service has gone to ZERO over the years. Was at printing station Kinderkamac road Park Ridge Nj..100% COMPLETE INCOMPETENCE !
1 guy at the counter- CLUELESS ON HOW TO HELP ANYONE..Lady ahead of me was waiting 1 hour. He tells me he doesn't know how to print a label, im gonna have to go home and figure it out myself on Avery.com after spending $25 on the labels ..Staples is a ZERO

I will NEVER order from Staples again! I bought a heavy desk chair and the last thing to be installed were the arm rests. The holes were so far from matching up that this was impossible. Reviews of this chair all say the same thing. So why are they still selling it. Then it gets delivered the very next day after I order it which is great but they have not picked it up in over week despite authorization for the return and my pleas to get it off my porch which has no overhang and I have to lug it in every time it rains and worry about it getting stolen, Customer service was horrible.

the staples web site is useless......a waste of time its no wonder you folks lose business !

Ordered two catering dispensers of Baco foil. Both destroyed and unusable. Had to remove foil from dispenser. Totally useless. Do not use this company.

I ordered some prints online. They say that , when you order before 2pm , you have a pick up the same day. I received a confirmation email about my order that was also mentioning that they will send me an email , when my order is ready. It’s almost 7.30 pm and I have not received this email yet. I have looked on spam etc, nothing . I called at the store and they told me that my order is ready. I asked why I didn’t receive the email and the person (that was helpful and honest) told me that the online service with the store is something different and he doesn’t know the reason. That it’s a corporation issue and even if they say that the online system has some issues (like not sending emails, about your ready order) , they won’t do anything about it. So the corporation issue , I guess , it’s their indifference about doing what they should do. I wonder if they would do the same, if the order wasn’t prepaid.

Made the mistake of stopping there because the location is convenient. The first representative I dealt with was exceptionally nice and helpful.
Came back the next day to ask a question about my purchase. Got a different Rep. who was arrogant and seemed to not be interested in helping unless I was going to buy something.

I bought an At&T office phone unit on June 16, 2022. The phone has a problem and I didn't report it right away. I called Staples customer service and they are not helpful. They basically said it was my problem and contact At&T. I need the phones to operate my business but now I am forced to send the phone back to AT&T. Beware when you buy something from Staples they are no help. I would shop somewhere else.

They lost my packet with a expensive shoes

Customer service by manager at Oxon Hill branch was horrible. Price was incorrect in register but clearly marked on shelf (verified by store associate). Had to actually verify with store associate, lose my place in line, add almost ten minutes to the time in the store, only to have manager not give any discount by said he would honor the shelf price (which is a no brainer). Manager made no attempt to correct the register price (future customers-check the register closely as many prices aren't being adjusted). Manager lacked customer service skills and was demeaning to female associates (IMHO). Oxon Hill deserves more respectful treatment.

I've been a customer for years, but no more. I bought a package of versacheck blanks, but they were the wrong checks. By the time I realized it, I had lost the receipt. My local store gave me a number to call to get a replacement receipt. I was twice promised that a replacement receipt would be received within five business days. Didn't happen either time. I looked for an address to write directly to Staples. There isn't one. I now have a box of blank checks I can't use and Staples has lost yet another long-time customer. Judging from the other reviews I've read on this site, Staples won't care. There's a reason why brick and mortar stores are dying.

Bought a computer in the winter of 2020 and paid the extra $300 for 4-year full-coverage protection. My computer had issues with randomly not turning on or the screen not working, so I had to send it in to get fixed. Each time the computer would come back missing screws out of the bottom and with visible cracks to the body. When I sent it in the 3rd time, they told me that they could offer me a replacement or reimbursement because my computer is a lemon and they won't fix it anymore. Oh, and also, the remaining 2 and a half years remaining on my warranty? Completely void now, as they feel they've fulfilled their obligation. Their only saving grace was that I was told I could also get my computer back if I wanted to take it somewhere else to pay to get my files recovered (because I couldn't back up my files since the issue was that my computer wouldn't turn on).

Now a week later, I still haven't received my reimbursement, and I just got a phone call from someone telling me that my computer will not be returned to me because it's "unavailable" and that I can accept somebody else's refurbished computer in place of the reimbursement. WHAT??? When I asked her if I could speak to someone else because I was receiving different information than what I was originally told, she said someone else will call me tomorrow and then hung up before I could say "thank you". Is this what I paid for??? Bad tech, lies, and rudeness? Never again.

Asurion is not insurance, it's a ripoff. I've been sold poor-quality tech, with the lie that if I pay extra, my investment will be protected. This is clearly not the case. When my computer broke down several times in a year, they basically just said, "whoopsie, you can have someone else's used stuff though and now we've cancelled the remainder of your warranty period, come back and see us to buy more things though!" This is insane. Do not do business with these criminals.

Very rude staff. I was looking for ink for a security stamp. The staff I approached gave me a very long vague response to a question and in the end he said, in short, "I'm not sure". When I asked if someone else could help me, he sarcastically and rudely said "Do you want me to call everyone? If I don't know it everyone would give you the same answer." I told him to call everyone until he finds someone who can help me. GM Johan came over, he also didn't know the answer to my question, at least he was very polite and kind enough to help go through the product details to figure out what product I needed. GM Johan saved the day, but I'm still giving this store one star because of that rude staff. There may not be a GM at any given time there so you're left at the mercy of rude staff.

Staples used to be a trusted friend before it expanded, going corporate. Staples reward program gave you a few bucks to mitigate price increases, THEN, oops, returning ink cartridges and credits for buying from then began expiring before you could use them. This week I returned an item I bought last week, with an online review form that staples emailed me for the item... not enough for a full refund! Staples couldn't find the receipt on the credit card I used, disregarded the $55 in Staples credits I had and gave me 25% less $ than the purchase price on a giftcard. THAT, after their computer delivered 2 computers to me when I ordered one.... somehow the order went thru twice AND it tooks months to get them to pick up the 2nd computer after hours of arguing with them for a refund/return ON THEIR MISTAKE. Local Staples was great. This outfit ought to be cited under CPA.

Have had numerous bad experiences with Staples, at stores and online, to the point I do not use them anymore. They provide assistance in their stores. They keep telling me they cannot hire people. Their shelves are unorganized and often near empty. Better off ordering online from other companies.

Ledsen över att inte fått byta ut min AirCondition WOODS Cortina G Silent som både låter illa och inte klarar av att kyla. Mitt önskemål var att få returnera och köpa en med högre kapacitet. Missvisande information i beskrivningen.

Perhaps when ordering online you should include a business or residential order and also include whether or not you want to be treated poorly. I tried to order a small order to my residence there was no choice between office or residence and now I've had several calls asking me to make sure someone is home and even when I was home waiting all day three days past when my order was supposed to be here I'm still without my order and very disappointed. Perhaps staples should consider shipping through FedEx or ups at least they know what they are doing.

Upside was, product was delivered to my door quickly. Downside was, product was sold by a different company through Staples, so the price guarantee that Staples has did not apply and the product (Swiffer x-large dry sheets) were far more expensive (3x's) than purchasing in a store. Then, sending them back for a refund was a month long nightmare.

What has happened to my staples store in Cold Spring, Ky? It’s in disarray with a nearly empty candy display and half empty drink cooler. No was was working the front register. One register was open in the copy center but the guy took so long I left my would be purchases on the counter and left.
I love the copy center and the ups drop off but the whole store looks like sloppy gremlins took over.

Absolutely SHOCKING customer service! I ordered several items, one large item didn't arrive and I had to spend around 5 hours on the phone over 4 separate phone calls and it is still not resolved! Furthermore, another item arrived damaged and after 3 hours on the phone on 3 separate occasions, again, nothing resolved! .ow this company is in business I do not know

Providence RI Staples went to get Electric Type Writer for my wife. Was suppose to be a Royal didn't like how the box looked so looked inside at the store and content's in the box was a busted smith corona. So after seeing this not one person mentioned well let's see if we can find one at another store almost A $300. disappointment that almost was given a broken purchase. ALL SET WITH THIS STORE COST ME TIME AND FUEL FOR A BROKEN MACHINE.