Office Depot Recensioni 716

For a week, I have been trying to complete a small printing order. The website is a nightmare. I talked with a total of four agents. Their training and customer service are almost worthless.
I have never had such poor interaction with these issues.

Keith at the Boardman Ohio store was so helpful! My husband and I were having trouble printing invitation on the self service copier/printer. After the 2nd time being in to the store for the same thing ( and I still didn't have it right) Keith jumped right in to help. It even took a few minutes past closing to get everything squared away, but he did it and never made us feel like a bother. Thank you for all your help!

I placed a large online order which included a 4 pack of printer ink. Everything looked like it was just drop kicked into the shipping box. The outer shipping box arrived in perfect condition but my $96 box of ink looked like it had been ran over by a truck. I submitted photos. They are sending a driver to pickup my damaged product in 3 days, then AFTER they receive it back, I’ll get my $96 back but it’ll take up to 7 days. The audacity of them to ask me to go out and buy packing supplies to properly package it to return was it for me. I also believe they sent this to me obviously because they knew they couldn’t sell it in the store in that condition. I’ll never shop here again. We have a business so we shopped here a lot both in store and online. I’ll pay double somewhere else just to avoid them in the future.

I had an incredible experience with the Office Depot in Orland Park, IL. The local store staff went above and beyond, but what really blew me away was the regional manager, Shaun who stepped in personally to work out some fantastic deals for me on things the local store standardly isn't authorized to do. It is rare to see regional leadership so hands-on and dedicated to customer satisfaction. Huge thanks to the Orland Park team and Shaun for making this happen—they have earned a customer for life

Once again, total disgust w this pathetic company. I'd bought a new laptop after Hurricane Milton at Office Depot, which turned out to be a painful experience, the incompetence and dismissive attitude of the manager you wanted to slap him. Today I lost my charger and surprise.jh

I have been a customer of Office Depot for over 20 years, but the customer service over the past eight years has been consistently terrible. Giving them another chance was a mistake.

In February, I placed a $230 order that I never received, yet my card was charged in full. When I contacted customer service to request a refund, I was told the issue was handled. It wasn’t. The invoice still shows the order as “out for delivery.”

I called again and was informed that the previous representative never documented anything—not even the confirmation number they gave me. This level of incompetence and lack of accountability is unacceptable.

Office Depot has completely gone downhill. After this experience, I will never use this company again.
Oh, I forgot to add I called and the one representative hung up on me.

I ordered a box of paper for our office. Like I have done dozens of times over the past 6 years of employment at this particular business. They decided to use Fed Ex and 3 times I get a call from an India help Desk saying our address is invalid. Been here 15 years. When they use a local carrier, no problems. All CSR's are India based too. I cancelled all orders and ordered from Amazon with no problem.

Chain selling office & school supplies, electronics & furniture (most featuring a copy center).
Departments: Office Depot Print & Copy Services
Address: 924 W State Rd 436 #1400, Altamonte Springs, FL 32714
Phone: (407) 389-3234
I wanted to take a moment to express my sincere appreciation for the outstanding Pre TSA support you provided for my family on Saturday, March 28th, 2026, at 10:30 AM. Your professionalism, warmth, and diligence made a meaningful difference for us, and it did not go unnoticed. It reminded me of the kind note I wrote about you back on May 29th, 2023, on Yelp — and your excellence has been consistent over the years. You continue to deliver the kind of service that leaves an impression. I also want to extend kudos to Ashley and to your colleague — the gentleman with the unique name. I do not want to misspell it, but please pass along my thanks. Their support and teamwork contributed to a smooth and positive experience for my family.

I wanted to take a moment to express my sincere gratitude for the exceptional pre-TSA service you provided for my family on Saturday, March 28th, 2026, at 10:30 AM. Your professionalism, attentiveness, and genuine care made what can often be a stressful experience feel seamless and reassuring for all of us.

This is not the first time I have been moved to recognize your outstanding work — I left a glowing review for you on Yelp back on May 29th, 2023, and I am delighted to say that your exceptional standard of service has only continued to impress. It is a testament to your dedication and passion for what you do.

I also want to give a well-deserved shoutout to Ashley and her brother [NAME] both of whom were wonderful and contributed to making our experience truly top-notch. Please pass along my thanks to them as well. You are all part of a genuinely outstanding team.

Thank you again, Glenda, for going beyond for my family. People like you make all the difference, and I hope your leadership and colleagues know what a gem they have in you. We will absolutely be returning, and I will continue to sing your praises to anyone who will listen!
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: 5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful,Honest and Fair"

I would give this company a negative zero if that were an option! I order an HP Printer after getting a suggestion from a chat agent. Once I received the printer it was Not WIFI Capable and it doesn’t double print. I was on chat daily for a week and after 5 DAYS I’m called and informed my REFUND WAS CANCELLED!!

On Feb 4th I placed an order for a fabric shaver. There was a specific brand that I wanted, and Amazon was sold out so I thought I would give Office Depot a try. When I placed the order, the estimated delivery date was 02/10. The weekend came and went with no shipping notification, and so I reached out via online chat on 02/10 to get an order update. The "virtual assistant" opened a case for me and "escalated it", meaning I go NO answer and I had to wait for someone to email me. I got a very generic form email back saying they were reaching out to the supplier.This goes on for several days (same email over and over again), so I finally call them. Per the other reviews, the call was VERY difficult due to a major language barrier and I explained that I would like to cancel and they said they cannot cancel, but they can put in a request to cancel. Then I got hung up on. So, I also put in a chat request to cancel. So far, I have received two emails saying they have contacted the outside vendor requesting to cancel, but they will not cancel my order, despite it being two weeks with no shipment. Absolutely RIDICULOUS customer service. Worst I think I have ever encountered.

Do not order anything from them online. Should it arrive damaged, or for any reason needs to be returned, it is not an option. I ordered a keyboard for a Microsoft Surface - my husband already purchased the keyboard so I didn't need it. They will not let me return it unless i go to a store location. Obviously they have very few locations and none near my home or office. No online return option.

Adding to this review. I tried again to contact someone about a return option. Received several emails that they cannot because the product comes from a third party vendor who is not reachable to issue a return. I’m lucky it wasn’t a laptop or something really expensive. Very strange experience but hopefully this will save anyone from placing orders with Office Depot.

Office Depot’s website flat-out lies about returns, claiming online purchases can be returned in store when staff routinely refuse and send customers away. I wasted hours, including a two-hour call, was dumped on an unresponsive contractor (Veyer), and even had a $10 Visa gift card never delivered. Countless other customers report the same thing online—this is deceptive, systemic, and designed to falsely signal easy returns.

Commande de billets de banques fictifs pour du théâtre jamais reçue. Aucune réponse aux réclamations sur le site ni aux mails ni aux courriers même les recommandés. Ne commandez rien sur ce site.

BOUGHT A $500+ OFFICE CHAIR, THEY THEN SAID THAT THEY"CAN'T FIND ME IN THERE SYSTEM FOR SAVINGS" NOW AFTER A FEW MONTHS OF RUN A ROUND OF MORE 20% BACK SAVINGS AND STUFF THE CHAIR IS A "BIG GUY CHAIR RATED A 500 LBS I'M 280LBS, NOW IT'S SWEAKING AND I'M FINDING PARTS OF RUBBER ON MY FLOOR. (IN LESS THE 9 MONTHS) NOT A HAPPY CAMPER

I was so impressed with all of your Customer Service workers LAITH RETTA JESSIE 0263 Miller RD. awesome service each of them. I said they should be rewarded with a dinner card a gas card. They should be put on the recognition board and given up $50 phenomenal employee bonus.
Thank you for your service. Blessings.🙏🏼💃🏾👑

Ordered for next day delivery 1/7/25. Only a Partial Delivery of Items with the only critical delivery not occurring. Delivered K-Cups and did not bother to deliver a ten ream box of paper. Complained and asked for paper to be delivered on Sunday. Nothing. Called again today. Made me "cancel" the order and reorder instead of just freaking delivering the paper. Paper will not be delivered until Thursday. So eight days for next day delivery.

Office Depot posts store hours on their website that are incorrect. For example, several stores in Orlando, FL say they are open until 9 p.m. I had some printing I needed to get done for a client, and the hotel’s computer wasn’t working. Guess what? I showed up at an Orlando store at 8:20 p.m. and the lights are out. Closing time on the window? 7:30 p.m. They really need to get it together. Calling Customer Service is fruitless, as they just don’t care.

Order placed for same day delivery before 11am. Store website stated the order would arrive between 2 and 3pm today. It did not arrive. Customer service was unable to tell me where the order was and stated it was shipped so they could not cancel the order. It was supposed to be delivered by Uber. Now delivery date is 5 days away per Uber delivery text. Website still shows same day delivery. Customer service still did not have the ability to give clear answers about the delay or where my order is. For a $600 purchase in this day and age it does not make sense that there is inconsistent information and no tracking ability for the customer or customer service.

Item was advertised with 3-5 day delivery with 12 in-stock. Ordered item 2 weeks ago and it still has not shipped because of "out of stock". However, if i go to buy it again, it says 3-5 day delivery with 12 available. opened a trouble ticket a week ago, only to be told it's on back-order. Yet, the web site still says 3-5 day delivery with 12 available.

Lied about delivery time, which continued for a week. Finally today they told me it had been delivered, just couldn't tell me where it had been delivered.
Requested refund, not to worry, I'll never darken your doorway again.