Staples Recensioni 691

If you use their $10 rebate (I buy mg organic coffee from there) Shipping.com bangs you for $20 every month. I finally called them and the customer service rep said yes, it’s a scam and no one n owes who shipping.com is so it’s hard for them to stop. Don’t use the rebate unless you are prepared to call shipping.com and your bank.

I am extremely dissatisfied with the lack of customer service and zero accountability I experienced at the Staples store located at 100 Powell Place.

A few weeks ago, I purchased a charging cord for my phone from this store. Initially, the cord worked properly, but after several weeks, it began to malfunction. It no longer charged my phone consistently, and I often had to plug it in multiple times before it would connect. Eventually, it reached the point where I had to plug it in 15 to 20 times before it would begin charging, and even then, the connection would frequently cut off.

Because I work full-time and have additional responsibilities, I had limited opportunities to visit the store to return defective merchandise. When I finally returned to Staples to exchange or return the charging cord, the clerk informed me that the item could not be returned because it was beyond the store's 14-day return period. I explained that the product was defective, but he refused to assist me.

I then asked to speak with a manager. Unfortunately, the manager repeated the same response and offered no alternative solution. I was disappointed that neither employee was willing to take responsibility for a defective product sold by the store or provide any form of customer accommodation. I was told that I had no recourse through Staples despite having purchased a product that failed after only a short period of use. What was most troubling was the dismissive attitude I encountered. When I stated that I would no longer shop at Staples because of this experience, the employees laughed.

Customers deserve better treatment, particularly when they are attempting to resolve a legitimate issue with a defective product. I hope Staples will review this matter and consider ways to improve both its customer service and its handling of defective merchandise.

Purchased Tech support in Jan 1. 2026. The plan is a 1 year service plan. Each time I call the tech pulls up the 90 day plan that I purchased that expired in March 2025. I requested to speak to a supervisor after 20 minutes of time wasted supervisor joins with a kid crying in the background. I explain the situation he hands up a did not.call back.

This concerns the Staples store in San Ramon, California.

I had an extremely frustrating experience involving a purchased printer cartridge left behind at this Staples location on May 7th.

Calling the store directly was my very first step after arriving home and realizing the cartridge was missing. I spoke with Store Manager Jason twice the day after my visit. He stated inventory was all in order and that nothing had been left behind on the counter. I pleaded with him to review the surveillance footage, but this was not done and thus the matter was not resolved and no meaningful assistance was provided at that time.

After a call to Customer Service, escalation to the Office of the President and multiple calls over two weeks, I still received little more than generic responses and no indication that a real investigation had been conducted.

Ironically, the issue was finally resolved only after I contacted the store again yesterday in the hope of speaking with another manager and was fortunate enough to reach Assistant Manager Brian W. He immediately reviewed the surveillance footage while on the phone with me and confirmed that the cartridge had indeed been left sitting on the counter after my transaction, unnoticed by the cashier after she became distracted by another employee. I visited the store yesterday, and was given a replacement cartridge by Brian.

I do very much appreciate Brian’s professionalism and prompt assistance in locating and returning the item. However, the broader customer service and escalation process was deeply disappointing and unnecessarily stressful for what should have been a straightforward matter to investigate.

And I remain concerned that I was previously informed by Store Manager Jason that inventory was in order and that nothing had been left behind on the counter, whereas Assistant Manager Brian W. was later able to review the surveillance footage immediately and confirm that the cartridge had in fact remained on the counter after my transaction. I would appreciate understanding how these conflicting conclusions arose.

I hope district leadership reviews how this matter was handled, because a simple surveillance review could have resolved the issue weeks earlier.

I experienced rude and unhelpful staff at both the Saratoga and Queensbury Stores. In all the years I have shopped they are the worst. Either there is no managerial oversight or that is now their culture.

Zero stars. An absolute disgrace of a service that I wouldn't wish on my worst enemy.

I entrusted Staples with a straightforward task — print and courier materials for a professional conference. What followed was nothing short of a masterclass in incompetence, broken promises, and complete organizational failure.

The courier went completely and utterly MIA. No updates. No communication. Nothing. Just silence while I sat watching the clock, my stress levels climbing and my window of options shrinking by the minute. When the materials finally showed up — HOURS late — it was already too late to matter, because Staples' own catastrophic failure had already forced me to take drastic action.

I had to leave my daughter's recital. Let that sink in. I walked out of my child's performance — a moment I can never get back — to race to a local Staples store to attempt an emergency reprint. And what did I find when I got there? Absolutely nothing. No record of the reprint. No prepared materials. Not a single employee with any knowledge of what the customer service representative had supposedly arranged. A complete black hole where accountability should have been.

And because Staples apparently also can't manage to keep their phones staffed or their stores open when their own failures put customers in crisis, both the customer service line and the store closed — leaving me stranded, empty-handed, and out of options the night before materials were needed first thing in the morning.

I missed my daughter's performance. For nothing. Not because of an honest mistake, but because of a cascading series of failures at every single level of this operation — the courier, the customer service team, the store staff, and whatever laughable system is supposed to connect them all.

This is not a business that values your time, your money, your stress, or the very real sacrifices you make when you trust them to deliver. Stay far, far away.

My issue is not with customer service—they were polite but ultimately unable to help. The problem is with Staples’ order handling process.

My order was processed and then cancelled two days later without a clear explanation. When I reached out, I was not given a reason for the cancellation or told what additional information was needed. By that point, the price of the item had already increased, and Staples was unable to honor the original price or offer a solution.

This resulted in wasted time and a frustrating experience. If an order cannot be fulfilled, customers should be notified immediately—not days later after pricing has changed.

Dropping off a package to go back to Amazon.The lady waiting on me was very rude. I have to take my item out of the bag.And I did not know that , and I did , I said thank you , I said , could you throw this plastic away because she had asked a man in front of me. if he wanted his plastic threw away and I asked her when she threw m
My plastic off the package away, she says, you have to take your own trash! I said, okay, thank you, she never said.Thank you or have a good day or anything.Not even a smile

Staples lies with deceptive pricing. Online price for my specific local store was $21.89 for an item. When I go to buy it, they charged me $28.99. According to the staff, this is just what they do. They make the customer go through extra procedures just to make them honor what they offered in the first place.
Secondly, when entering the ink aisle, the store announces over their PA system to the entire store that someone is in the aisle. It is like they caught a thief and think you are a criminal.

Would leave negative stars if I could. Ordered a printer and an extended warranty on thier site. By n email stating that the printer was out of stock, and the hold on my card would be released in 1-3 days. Great, the hold was released, but they still charged me for the extended warranty, and then put another hold on my card for the cost of the printer. I immediately contacted CS to get a refund for the warranty that I cnn not use since they can’t send the printer. Got the refund for the warranty the next day, but the new $1100 hold on my card is still there, 3 weeks later. Customer service has been no help and are useless.

I visited this store: Staples, 3495 US-1 STE 34, Princeton, NJ 08540. Tried to print a tax return on copier machines from USB. Tried 2 of 3, one was busy, none would work. This had already happened a couple of months prior. None of the machines were repaired or adjusted. One machine rebooted instead of readying the USB, the other said I had insufficient funds on my Staples card. I asked a customer rep, who confirmed I had over $ 11.- on the card. I then asked her to stay, The 2nd machine also refused to read the USB (a different drive from the previous time). The rep offered to help me printing from the computer. At no time did she tell me she would charrge me more or differently from the self-service machine. I said I wanted to xerox a 2nd copy once the print was finished. She said she would print 2 copies. When done she told me shw was charging me $ 18.- for 18 pages. I said this was outrageous. She stated it was becaues it was done "behing the counter". I said the last time the same thing happened the rep had only charged me the self-service copier rate, which was obviously fair, since the self-service was note working. I asked to talk to the manager. He did less than zero to acknowledge the situation, and offered no apology, no compensation. nothing. I then contacted the national online customer service and so far thay have only sente my a survey and thanked for input, done absolutely nothing

Not the Staples on Rosecrans but the one in Mission Valley. I started going there for Amazon returns because the parking lot is so much safer. The employees are so very rude though! Last time I went I was treated poorly and cast aside for paying customers while all the while they were rudely speaking about their coworkers. I thought it must have been an off day so went again today! Different employees -same scenario! No one wanted to help and the back stabbing while slamming things around in anger was ridiculous. I’m pretty sure it’s probably just another low-paying horrible place to work but…

Shopped at Staples in Saratoga Springs NY. Dont ever go there unless you want to feel like you dont matter.

Got in line as soon as we got to the register the employee took off. We should at the register for 15 minutes waiting, the only other employee waiting on customers was the one taking Amazon returns and she finally came over and cashed us out.

My wife had a question regarding our old rewards membership and the employee couldn't be bothered, mumbled something and kept going. Now its coming back to us why we stopped shopping at Staples, and why in the last couple of years they are closing stores NEVER AGAIN!!!

I put in a order for 30 ballon’s along with 2 32inch letter E’s I told the guy I’ll b back at 3 when I walked in the door to get my picture that I had placed a order for earlier that day my ballon’s wasn’t ready I later found out that they didn’t have any black latex ballon’s and the guy that took my order ran out the door soon as he seen me coming in and told his man at the last minute while waiting for my ballon’s the other gentleman was giving me half filled ballon’s this is very unprofessional and unacceptable I told the gentleman I’m not paying for half filled ballon’s

I just went to the Staples at 2957 Festival Way in Waldorf, Md..
1st of all I asked 2 people to help me to purchase a Laptop! The older lady with the Bob hairstyle was like she doesn't know anything about the Laptops and couldn't help me. The other lady that came over said the same thing! However, she went to go and look for the Laptop I wanted. She brought out the Laptop to me in a box that was kind of flimsy! However, I thought nothing of it! I got it home and after opening the box I became soo furious 😠! There was a peice of paper in there with the words Return on it!!!! I turned it on and it has someone name John on the screen!!!! She sold me a Used Laptop!!!!! I'm soo upset 😡! I needed this Laptop for tomorrow! Now the store is closed! This Laptop going back tomorrow! Why would I pay that much money for a used Laptop?!!!!

Update: The laptop i originally tried to order did finally show as unavailable a couple days later. It had been a good deal, so I can understand it being in demand. I found a similar deal about a week later and decided to give them another chance. Thankfully, this order went though and was delivered successfully. In summary, don't always count on accurate inventory status online, and be willing to experience possible canceled orders when going after a good deal. Bumping the rating up to 3 stars from the original 1 star.
Original review:
Items show as available on website only to have orders instantly canceled because they are unavailable. Either incompetent inventory management or bait and switch maneuvering.

Every time I order copies from Staples, it is a horrible, long experience. The website never loads. I finally get to the checkout page and there is nothing in my cart. I spend most of my time waiting for it to load. It is a very long, very difficult experience, every time.

I visited the Vernon CT store on 3/6/26 about an hour before closing with unrealistic expectations (card stock, enlarged docs, color). Two lovely, professional, patient women (unfortunately didn’t catch names) walked me through what was possible given my same-day request; they were delightful, I left satisfied, thank YOU!

Tech Easy: Every time that I have an issue with my electronics that I can't figure out, these people knock it out of the park. They really know their stuff and communication with all of them have been fantastic. Today it was with Rami, Jai and Sakeeb. They all get 11/10 and that goes the same for all the others I've spoken with in the past. Thank you so much.

I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.

The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.

I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.

I apologize, but when someone handles customers in this manner, it's time to find someone else.

The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.