We have used zip for many years even though some other similar products are cheaper. The engineers are second to none and are always on time. Our recent call out due to leaking unit was handled e... Leggi di più
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Booking the service was very simple and the engineer called before arrival then arrived on time. The service was carried out very professionally and the area was left as found.
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The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Leggi di più
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We've used Zip Water UK for our ZipTap servicing on several occasions and have always been impressed with the service. The team are consistently polite, professional and reliable, making the whole p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Informazioni di contatto
Norfolk, Regno Unito
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Eccellente
2K recensioni
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Engineer arrived on time
Engineer arrived on time, repairs the unit and left the kitchen tidy.
27 luglio 2026
Risposta di Zip Water UK
Good morning Pam,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Jason demonstrated a punctual and professional service while he was with you, I will make sure I pass this feedback onto his manager!
Kind regards,
Bradley
Five Stars again for Candice
I wanted to recognise Candice for another outstanding service visit. She arrive exactly when expected, communicated clearly throughout, and immediately remembered the details of her previous visit, which made the whole experience feel personal rather than transactional. Most importantly, the work she carried out last time has made a genuine difference. Our water still tastes excellent, which speaks volumes about the quality of her work and attention to detail. Candice is knowledgeable, professional, friendly and clearly take pride in what she does. She is a wonderful ambassador for Zip Water, and I hope she receives the recognition she deserves. It is increasingly rare to come across someone who combines technical expertise with such excellent customer care. Thank you Candice, and thank you Zip Water for employing people of her calibre.
6 agosto 2026
Non scritta su invito
Risposta di Zip Water UK
Good afternoon Veronica,
I hope you're well,
Thank you so much for this absolutely amazing review about Candice!
Comments like this are so great to receive, and especially make our engineers days so much better! I will make sure that this is passed onto Candice and her manager!
Kind regards,
Bradley
I am pleased with the new tap but did…
I am pleased with the new tap but did say to engineer it was a lot noisier than my old one. I would have thought it would be a lot quieter than it is as supposed to be an up to date model. He said he would report it back but I haven’t heard anything
22 luglio 2026
Risposta di Zip Water UK
Good morning June,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I'm glad that you are happy with the product itself. I will speak to our field service team and ask the question concerning the noise of the unit, if this is anything out of the ordinary either myself or another member of the team will contact you.
Kind regards,
Bradley
The engineer was the best we have had
29 luglio 2026
Risposta di Zip Water UK
Good morning Jeremy,
I hope you're well,
Thank you for taking the time to leave us with this great review!
I'm glad to hear that your experience with Paul was a very positive one, I will make sure this is fed back to his manager!
Kind regards,
Bradley
Callum visited to service our Zip…
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard.
Many thanks Callum
24 luglio 2026
Risposta di Zip Water UK
Good afternoon Paul,
I hope you're well,
Thank you for this brilliant review about our engineer Callum!
It's great to hear the quality of customer service he provided and the high performance of his work. I will make sure this is passed onto his manager!
Kind regards,
Bradley
Customer service good.
16 luglio 2026
Risposta di Zip Water UK
Good morning Alf,
I hope you're well,
Thank you for this review!
We aim to deliver quality customer service that makes interactions as smooth and stress-free as possible, and we hope that we equip our advisors with the necessary skills to do this.
I will pass your comment onto our Customer Success team so that we can identify what we could have done better!
Kind regards,
Bradley
Great service provided
Great service provided, pricing of service contracts is very good, engineers are fantastic.
23 luglio 2026
Risposta di Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for this brilliant review!
I'm proud to hear that the service, product, and engineers are of the great quality we aim to deliver! I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
I have already put in a review
I have already put in a review, Roger was very professional.
23 luglio 2026
Risposta di Zip Water UK
Good morning Ken,
I hope you're well,
Thank you again for this great review about our engineer Roger, I can see the review you left previously, so will add these comments on and pass them through to Roger's manager also.
Kind regards,
Bradley
Zip Water UK problem solved
Paul, the Engineer came out on time and was helpful and informative. He explained the problem really well and was able to solve it with a new part.
He was professional and provided an excellent service.
Thank you.
21 luglio 2026
Risposta di Zip Water UK
Good afternoon Phillipa,
I hope you're well,
Thank you for this brilliant review about our engineer Paul!
I'm very proud to hear that he was punctual, informative and professional in every aspect of the job! Service like this is exactly what we aim to deliver!
I will make sure this is passed onto his manager!
Kind regards,
Bradley
ZIP WATER
Zip Water national account manager Chris Martin and his management, service and installation team have consistently provided my organisation with par excellence service from day one - an above and beyond approach which is highly appreciated. attitude nearly 2 years into this working relationship. It's also worth noting that the Zip Water product range for the commercial office environment simply has no equals from rival competitors - hands down the best and most robust equipment in the water filter tap market!
10 luglio 2026
Risposta di Zip Water UK
Good afternoon Tony,
I hope you're well,
Thank you for this fantastic review!
I'm really proud to hear these comments about our sales and installation team! It's great to know that the service you've received has consistently been of outstanding quality! Also that you're very happy with the product itself!
I will make sue you're comments are passed onto the relevant teams so we can praise this great attitude!
Kind regards,
Bradley
The job was completed on time which is…
The job was completed on time which is all i can ask
17 luglio 2026
Risposta di Zip Water UK
Good afternoon Martin,
I hope you're well,
Thank you for this review!
I'm glad that we could attend in a timely manner and resolve the issue with the product! I will make sure this is fed back to our service team so we can continue to deliver this level of service!
Kind regards,
Bradley
Risposta di Zip Water UK
Good afternoon Anita,
I hope you're well,
Thank you for this great review!
It's great to hear that the whole experience you had left this impression on us as a company! We will aim to continue to deliver this level of service!
Kind regards,
Bradley
Polite, friendly and professional. Very good overall.
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10/10. The only area that could have been slightly improved was if the work could have been carried out a bit quicker - the date had to be rescheduled after the initial appointment date. Overall though, the service was very good.
9 luglio 2026
Risposta di Zip Water UK
Good afternoon Lee,
I hope you're well,
Thank you for this fantastic review about our staff!
It's great to hear that across the whole interaction, our staff demonstrated the friendly and professional level of service that we aim to deliver!
We are aware that the lead times for our visits are slightly longer than our customers expect, and are actively working to resolve this!
Kind regards,
Bradley
Disappointing quality for such premium-price product
Bought a Zip HydroTap residential for $5,000 expecting it to last. The main board failed after just three years. When I raised it, customer service said "well, it's just like a computer" - well, I've never had a $5,000 computer die after 3 years either.
Then came the real cost of ownership: replacement parts are expensive (~ $450 for the main board alone, ~$250 for a filter). At that point you're questioning whether repairing is even worth it.
Customer service response was disappointing too. I submitted a couple of inquiries through their website and got zero response for three months. The only way I got any traction was giving up online and calling directly.
For a premium-priced product, I expected premium reliability and support. Got neither. Can't recommend.
ps: this review is for US product/service
23 luglio 2026
Non scritta su invito
Risposta di Zip Water UK
Good afternoon Charles,
I hope you're well,
Thank you for taking the time t leave us this review, although it is not directly for the Zip UK business it still applies to the brand.
I have referred this to the US service team to look into and contact you using the details they hold. Hopefully you will hear from them shortly.
Kind regards,
Bradley
Risposta di Zip Water UK
Good afternoon Preston,
I hope you're well,
Thanks for this brilliant review.
I'm glad that you found our service excellent, and we will aim to continue to deliver this quality of service!
Kind regards,
Bradley
Risposta di Zip Water UK
Good afternoon Jara,
Thanks for this excellent review!
I'm glad to hear that you experienced the high quality service that we aim to deliver! I will make sure this is passed onto the customer experience manager so we can continue to deliver this level of service!
Kind regards,
Bradley
Having had our ZIP tap for 13 years
Having had our ZIP tap for 13 years, ZIP made an excellent offer to replace. The installation date was organised quickly and efficiently.
14 luglio 2026
Risposta di Zip Water UK
Good afternoon Simon,
I hope you're well,
Thank you for this great review!
I'm very glad to hear that you were please with our upgrade offer, we appreciate he continued customer and hope to be servicing you well into the future with our newer technology! I will pass you comments onto both our sale and installation team!
Kind regards,
Bradley
Risposta di Zip Water UK
Good morning Linda,
I hope you're well,
Thank you for this great review!
I'm glad to hear the positive comments about our engineer Grant! I will make sure this is passed onto his manager!
Kind regards,
Bradley
Service Plus
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun" error.
A few days later an installation engineer came to fix the problem completely by making some modifications to the installation itself. Our Zip tap is now working flawlessly again.
10 luglio 2026
Risposta di Zip Water UK
Good morning Roger,
I hope you're well,
Thank you for this brilliant review!
I'm glad that both our service and installations teams have provided you with such outstanding service and able to get your product back up and running! I will make sure you're feedback is passed onto the relevant team managers!
Kind regards,
Bradley
Great service
Great service, knowledgeable and friendly technician- all good! Still waiting for a quote for a new tap- but supposed to come from another department.
9 luglio 2026
Risposta di Zip Water UK
Good morning,
Thank you for this fantastic review!
I'm very glad to hear that the engineer provided the excellent quality service we aim to deliver! I will make sure this is fed back to their manager!
I will chase up the quotation for the replacement unit.
Kind regards,
Bradley
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