Signed up to the solar panel switch together scheme and was assigned SESE. Couldn't be happier with the work. Joe the electrician and the roofing team were professional, explained what they were doing... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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100% recommend you use SESE Solar & Electrical LTD Ross & Co were all really nice and friendly. They explained all the works they were going to do and I felt 100% comfortable with them doing... Leggi di più
L'azienda ha risposto
Great experience. Was all very smooth. Good communication from start to finish. Didn't feel any pressure at all. Once we had decided the process was quick and easy.
From the get go the team have been great. We thought we could only do our main roof but options for extra capacity were discussed for the flat roof. All fitted without fuss. Scaffolding team arrived o... Leggi di più
L'azienda ha risposto
4,9
Eccellente
188 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Installed a battery through the local…
Installed a battery through the local authority sponsored Solar Together scheme. However the second engineer that came to commission the system and instal the last part and could not get it working.
They are now waiting for a part ( no timescale given and I had to chase them) and only couple of hours later their accounts dept chased me for payment.
Needless to say no payment being made until the work is actually complete.
Not a great experience so far
Update 6 March - after a couple of teething problems we got there in the end. The firm was responsive and proactive to get the issues fixed and kept a check on the system remotely to make sure all was working as it should.
12 febbraio 2025
Non scritta su invito
Risposta di South East Solar & Electrical
Good afternoon,
Apologies for the experience provided. Having reviewed your individual situation, it seems there was a mis-communication which is why you were chased for payment before the work was completed. This is not our usual process and we will only ask for payment when the work is completed.
Thank you for highlighting this though. We value all feedback and will use it as a way to review our internal processes to ensure we continue to provide an exceptional service to our customers.
I can see the works are now completed and I hope you are happy with the final installation.
This is a terrible company
This is a terrible company. They installed our solar panels, inverter and battery just two years ago. At the time we thought we were happy and referred four people to them who all had their systems installed by them, so they made a lot of money from us (with no incentives referral fees to us). Now after only two years there is a fault with our inverter. It is not something we've done, just some kind of glitch. It could be an installation error. They want to charge us £250 call out fee to come and look... and hopefully repair. This is outrageous. They have said that the fault isn't covered under the product warrantee or their after care agreement. Absolutely no customer care consideration. I would steer very far clear of this company. CHOOSE SOMEONE ELSE!
12 febbraio 2025
Non scritta su invito
Risposta di South East Solar & Electrical
Thank you for providing your feedback and we are sorry to hear you are not happy. The fault with your system however is due to an issue with your inverter, which you are covered for under the terms of the warranty. The warranty for the unit is with the manufacturer though and not us as the installer. Technically you are the owner of the inverter and therefore we are within our rights to ask you to handle the warranty claim yourself. Despite this, we have spoken to the manufacturer on your behalf and agreed a replacement unit for you. The process however is that someone would need to come out and remove your current inverter, send it back to the manufacturer and wait for them to send out a replacement. At this point, someone would need to return again to fit the new inverter. This process is quite lengthy so to speed matters up, we were willing to pay for a new unit on your behalf and handle the whole warranty claim for you. Unfortunately your manufacturer warranty does not cover you for the cost to come out and the labour involved to replace the unit, which is what the charge quoted is for. We understand you are unhappy to pay this charge, but as you can appreciate there is a lot of work involved in arranging the warranty claim and returning to replace the unit. We are prepared to go above and beyond by paying for a whole new unit on your behalf and claiming that back from the manufacturer, rather then someone removing the current inverter and leaving you weeks without a working system while the new one is sent out. Again, we apologise that you feel let down by our service and are not happy with the price quoted to manage and resolve your warranty claim.
Very helpful customer service and after…
Very helpful customer service and after care.
Friendly, polite and efficient installers.
Recommended!
21 giugno 2024
Non scritta su invito
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