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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Can't be more happy with the curtains, the light green colour fabric is beautiful. The noise reduction is also as advertised

L'azienda ha risposto

Valutata 5 stelle su 5

Les échantillons sont arrivés rapidement et j’ai vite craqué pour le bleu profond. Le site web est vraiment facile à utiliser pour configurer ses rideaux et passer sa commande. J'ai juste dû apporter... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ich hatte einen Schallschutzvorhang in Salbeigrün bestellt. Total schick und wirklich schalldämpfend. Auch eine Wärmeisolierung konnte ich feststellen. Der Versand hat allerdings deutlich länger ge... Leggi di più

Valutata 5 stelle su 5

Bonjour J'ai commandé mon rideau anti-bruit via internet. J'ai été appelée par la société à ma demande pour plus d'info. Ma commande est arrivée dans les délais indiqués, rideau prêt à l'emploi. Je... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

201 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(201)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Ausgezeichneter Service und ein tolles…

Ausgezeichneter Service und ein tolles Produkt. Ich habe eine E-Mail mit ein paar Fragen zu maßgefertigten Vorhängen geschickt, und mir wurde sehr freundlich weitergeholfen, sodass ich anschließend bestellt habe. Etwa zwei Wochen später kamen die Vorhänge an, und sie dämpfen den Lärm wirklich gut.

4 maggio 2026
Non scritta su invito

Stiamo esaminando questa recensione secondo i processi di segnalazione di Trustpilot.

Valutata 4 stelle su 5

Service clients réactif

Après réclamation, je dois reconnaître que leur service clients a été très réactif, ce qui est fort appréciable. Petit bémol : j'aurais aimé savoir que les rideaux étaient fabriqués et envoyés depuis la Chine. Information qui n'apparaît pas sur le site. Quant à l'efficacité du rideau, je ne l'ai pas encore testé mais il est de bonne qualité et je n'ai pas reçu de dédommagement comme proposé suite à mon premier avis sur trustpilot et proposé par eux

25 aprile 2026
Non scritta su invito
Logo di Sound Escape

Risposta di Sound Escape

Mise à jour : nous avions malencontreusement communiqué le mauvais numéro de suivi à la cliente. Son colis est actuellement en route et sera livré dans les prochains jours par DPD. Un dédommagement lui sera également offert pour le désagrément.

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Bonjour Aude,

Nous sommes sincèrement désolés pour cette situation.

Vous pouvez simplement vous tourner vers notre service client (français et humain). Nous sommes disponibles par SMS, appel et email. Votre satisfaction est notre priorité et la situation sera réglée sous 24 heures.

Merci de nous contacter au plus vite au 07 56 88 85 56.

Cordialement,
Sound Escape

Valutata 5 stelle su 5

Bonne expérience

Tout a été top du début à la fin. Les rideaux sont bien finis et mes dimensions ont été respectées au centimètre près. Ils font un joli travail pour réduire les bruits de la rue et en plus bloquent toute la lumière. A recommander

10 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

Not sound reducing

The curtains are nice looking, blackout and well made. But they do not reduce sound.

10 aprile 2025
Non scritta su invito
Logo di Sound Escape

Risposta di Sound Escape

Hello Manuella,

Thank you for your review and sorry to hear that.

Are you referring to the curtains your ordered a year and half ago? (order #41113)

Thank you!

Best regards,
Sound Escape

Valutata 1 stelle su 5

Don't waste your money

Don't waste your money. Poor quality, no sound reduction and not blackout as light still comes through in the morning. One curtain is not level. Poor customer service, never answer the phone and slow to respond to emails. Couldn't be much more disapointed with them.

25 marzo 2026
Non scritta su invito
Logo di Sound Escape

Risposta di Sound Escape

UPDATE: We offered the customer a refund for the purchase of a curtain track so she could use our curtains optimally. To do so, she would need to purchase a standard-priced track and send us the invoice. This offer was made several days ago, but we have not received a response from the customer.

As explained below, contrary to the customer's claim, her curtains are not effective because she installed them on a track that is not a curtain track and failed to insert the hooks as in the tutorial video.

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Hello,

The issue is related to the installation setup rather than the product itself.

Our support team responded to all customer inquiries within 24 business hours and provided assistance throughout the entire process.

The customer can't install the curtains correctly since:
1. Her track is not a curtain track (it has no gliders)
2. She installed the hooks incorrectly (even though they sent her a demonstration video).

She posted this review on Trustpilot to pressure us into refunding her for her custom-made curtains because she can't install the. We will not give in to this kind of practice.

Our curtains are designed to be compatible with any curtain tracks.

The customer also admitted herself by email that the noise reduction and blackout were not achieved because of the installation.

Thank you for your understanding.

Best regards,
Sound Escape

Valutata 5 stelle su 5

Perfekte Lösung für ungewöhnliche Fenstergrößen

Einfache Bestellung, klare Messanleitung und wirklich gute schalldämmende Vorhänge. Absolut empfehlenswert. Wir haben ein Fenster mit sehr ungewöhnlichen Maßen, und andere Anbieter haben dafür ein Vermögen verlangt. Diese Vorhänge kamen an und sind einfach perfekt

20 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent!

There were some communication issues at the beginning, but they were very responsive after I reached out. We now have the curtain and it is better than I was hoping for! High quality, excellent craftsmanship and it makes a huge difference for sound transfer. I would highly recommend both the company and the product!

18 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

Lots of bad surprises along the way.

The prices on their website are displayed in AUD, but once you proceed to checkout, the currency switches to USD which suddenly makes it 1.5x times more expensive. No tracking link was provided (how is this still possible in 2026?) although they were shipped from overseas in 2 weeks, which is fairly fast.

I ordered curtains that are supposed to cover 3 meters of windows... in fact, they cover 6 meters in total. They're so bulky so they don't fold nicely once fitted, they're so heavy (26kg) that the provided cheap metal hooks break as they cannot sustain the load. I had to replace them all with heavy duty stainless steel hooks. The hooks design itself is bad, which makes it super hard to put on the curtain rail and creates folds in the curtain in the process.

They promote a thickness of 1cm - mine are 0.2cm. They promote a noise reduction of 21db, however, I tested thoroughly and the noise reduction is 2.1 db only!

Overall I would not recommend to order curtains there.

5 marzo 2026
Non scritta su invito
Logo di Sound Escape

Risposta di Sound Escape

Hello Quentin,

We are really sorry for this experience.

First of all, please kindly note that we are an US company and that our prices are displayed in US Dollar. We never displayed prices in AUD, but would like to apologize for the confusion.

Regarding the curtains you received, we would like to clarify that, as explained on our website, the curtain width should be around twice the width you cover. That is why your received a 600 cm curtain when you ordered a curtain made to cover 300 cm. This measurement takes account of curtain ripples and guarantees the best noise reduction.

Also, we would like to make sure that you installed the hooks the correct way. Could you please send us a photo by email at contact@sound-escape.co?

Regarding the noise reduction, as indicated on the thank-you card included with the curtain, it takes approximately 7 to 10 days for the curtain to regain its optimal performance. This is because it is compressed in its packaging, and the materials need time to expand to their original thickness.

You can contact us by email to send us photos of the curtains and find a solution.

Have a great day!

Best regards,
Sound Escape

Valutata 5 stelle su 5

My curtains arrived 2 days early

My curtains arrived 2 days earlier than promised. The communication and customer service were efficient and kept me in the loop r.e
the dispatch of the curtains and eta.

They do a very good job of blocking light and better still they make a loud towncentre flat with old bay windows much more peaceful, they also help to treat the room acoustically which adds to the effect.
I am very, very happy with my well made, custom curtains from China.

14 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Teleurstelling communicatie

Teleurstelling, na lang wachten en mailen kwam het gordijn eindelijk binnen. Het gordijn is prima. Maar ik wacht nu al sinds 20 jan op mijn factuur (ik heb het gekocht voor in mijn winkel). Ik heb er inmiddels 4 mails achteraan gestuurd. Ze hebben 1 keer zelfs terug gemaild dat ze hem binnenkort toesturen. De mail wordt dus wel gelezen maar er wordt niet op gereageerd. Wat als ik een klacht zou hebben rondom het gordijn? Dan is contact dus onmogelijk. Super jammer….

4 marzo 2026
Non scritta su invito
Logo di Sound Escape

Risposta di Sound Escape

Hallo Monique,

Bedankt voor uw beoordeling.

Het spijt ons zeer. We zien dat uw factuur al is verzonden. Kunt u bevestigen dat u deze heeft ontvangen?

Dank u wel!

Met vriendelijke groet,
Sound Escape

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