My curtains arrived 2 days earlier than promised. The communication and customer service were efficient and kept me in the loop r.e the dispatch of the curtains and eta. They do a very good job... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Don't waste your money. Poor quality, no sound reduction and not blackout as light still comes through in the morning. One curtain is not level. Poor customer service, never answer the phone and slow... Leggi di più
L'azienda ha risposto
There were some communication issues at the beginning, but they were very responsive after I reached out. We now have the curtain and it is better than I was hoping for! High quality, excellent crafts... Leggi di più
Ich bin so glücklich mit den Vorhängen, die Sound Escape für das Zimmer meiner Tochter angefertigt hat. Die Qualität ist wirklich hervorragend, sie sind sehr sorgfältig verarbeitet und haben einen tol... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
4,3
Eccellente
301 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Satisfaits du résultat on va commander…
Satisfaits du résultat on va commander à nouveau prochainement.
7 aprile 2026
Non scritta su invito
Not sound reducing
The curtains are nice looking, blackout and well made. But they do not reduce sound.
10 aprile 2025
Non scritta su invito
Risposta di Sound Escape
Hello Manuella,
Thank you for your review and sorry to hear that.
Are you referring to the curtains your ordered a year and half ago? (order #41113)
Thank you!
Best regards,
Sound Escape
Really good curtains
Really good curtains, fast delivery and great quality. Good value, will definitely be back for more curtains.
23 marzo 2026
Non scritta su invito
Hilfsbereites Personal
Hilfsbereites Personal, schnelle Lieferung, die Vorhänge sind sehr gut verarbeitet und die Farbe entspricht genau der Beschreibung. Ich werde auf jeden Fall wieder hier bestellen.
23 marzo 2026
Non scritta su invito
Très bon resultat
nous avons commandé une paire de rideaux dans le but de réduire les bruits liés à la route et au tramway à environ 50 mètres en face de notre appartement. Le résultat est très bon et les rideaux rendent bien
31 marzo 2026
Non scritta su invito
I'm really pleased with my SoundEscape…
I'm really pleased with my SoundEscape curtains, they look fine and they are thick. Customer service was helpful to help me choose the right dimensions. Fantastic!
29 marzo 2026
Non scritta su invito
The service we received was great
The service we received was great, from ordering fabric samples to receiving the soundproof curtains. They met all expectations.
19 marzo 2026
Non scritta su invito
Amazing for the price
Lovely sound curtains. Good material. Quick delivery. Good price.
14 marzo 2026
Non scritta su invito
Don't waste your money
Don't waste your money. Poor quality, no sound reduction and not blackout as light still comes through in the morning. One curtain is not level. Poor customer service, never answer the phone and slow to respond to emails. Couldn't be much more disapointed with them.
25 marzo 2026
Non scritta su invito
Risposta di Sound Escape
UPDATE: We offered the customer a refund for the purchase of a curtain track so she could use our curtains optimally. To do so, she would need to purchase a standard-priced track and send us the invoice. This offer was made several days ago, but we have not received a response from the customer.
As explained below, contrary to the customer's claim, her curtains are not effective because she installed them on a track that is not a curtain track and failed to insert the hooks as in the tutorial video.
---
Hello,
The issue is related to the installation setup rather than the product itself.
Our support team responded to all customer inquiries within 24 business hours and provided assistance throughout the entire process.
The customer can't install the curtains correctly since:
1. Her track is not a curtain track (it has no gliders)
2. She installed the hooks incorrectly (even though they sent her a demonstration video).
She posted this review on Trustpilot to pressure us into refunding her for her custom-made curtains because she can't install the. We will not give in to this kind of practice.
Our curtains are designed to be compatible with any curtain tracks.
The customer also admitted herself by email that the noise reduction and blackout were not achieved because of the installation.
Thank you for your understanding.
Best regards,
Sound Escape
Perfekte Lösung für ungewöhnliche Fenstergrößen
Einfache Bestellung, klare Messanleitung und wirklich gute schalldämmende Vorhänge. Absolut empfehlenswert. Wir haben ein Fenster mit sehr ungewöhnlichen Maßen, und andere Anbieter haben dafür ein Vermögen verlangt. Diese Vorhänge kamen an und sind einfach perfekt
20 marzo 2026
Non scritta su invito
Excellent!
There were some communication issues at the beginning, but they were very responsive after I reached out. We now have the curtain and it is better than I was hoping for! High quality, excellent craftsmanship and it makes a huge difference for sound transfer. I would highly recommend both the company and the product!
18 marzo 2026
Non scritta su invito
Eenvoudig te bestellen en snel…
Eenvoudig te bestellen en snel geleverd. Ik heb op maat gemaakte geluidsisolerende gordijnen besteld. Ze zijn goed gemaakt, van mooi materiaal, en hebben een enorm verschil gemaakt in mijn woonkamer.
Zeker aan te raden 👍🏼
13 marzo 2026
Non scritta su invito
Lots of bad surprises along the way.
The prices on their website are displayed in AUD, but once you proceed to checkout, the currency switches to USD which suddenly makes it 1.5x times more expensive. No tracking link was provided (how is this still possible in 2026?) although they were shipped from overseas in 2 weeks, which is fairly fast.
I ordered curtains that are supposed to cover 3 meters of windows... in fact, they cover 6 meters in total. They're so bulky so they don't fold nicely once fitted, they're so heavy (26kg) that the provided cheap metal hooks break as they cannot sustain the load. I had to replace them all with heavy duty stainless steel hooks. The hooks design itself is bad, which makes it super hard to put on the curtain rail and creates folds in the curtain in the process.
They promote a thickness of 1cm - mine are 0.2cm. They promote a noise reduction of 21db, however, I tested thoroughly and the noise reduction is 2.1 db only!
Overall I would not recommend to order curtains there.
5 marzo 2026
Non scritta su invito
Risposta di Sound Escape
Hello Quentin,
We are really sorry for this experience.
First of all, please kindly note that we are an US company and that our prices are displayed in US Dollar. We never displayed prices in AUD, but would like to apologize for the confusion.
Regarding the curtains you received, we would like to clarify that, as explained on our website, the curtain width should be around twice the width you cover. That is why your received a 600 cm curtain when you ordered a curtain made to cover 300 cm. This measurement takes account of curtain ripples and guarantees the best noise reduction.
Also, we would like to make sure that you installed the hooks the correct way. Could you please send us a photo by email at contact@sound-escape.co?
Regarding the noise reduction, as indicated on the thank-you card included with the curtain, it takes approximately 7 to 10 days for the curtain to regain its optimal performance. This is because it is compressed in its packaging, and the materials need time to expand to their original thickness.
You can contact us by email to send us photos of the curtains and find a solution.
Have a great day!
Best regards,
Sound Escape
My curtains arrived 2 days early
My curtains arrived 2 days earlier than promised. The communication and customer service were efficient and kept me in the loop r.e
the dispatch of the curtains and eta.
They do a very good job of blocking light and better still they make a loud towncentre flat with old bay windows much more peaceful, they also help to treat the room acoustically which adds to the effect.
I am very, very happy with my well made, custom curtains from China.
14 marzo 2026
Non scritta su invito
Teleurstelling communicatie
Teleurstelling, na lang wachten en mailen kwam het gordijn eindelijk binnen. Het gordijn is prima. Maar ik wacht nu al sinds 20 jan op mijn factuur (ik heb het gekocht voor in mijn winkel). Ik heb er inmiddels 4 mails achteraan gestuurd. Ze hebben 1 keer zelfs terug gemaild dat ze hem binnenkort toesturen. De mail wordt dus wel gelezen maar er wordt niet op gereageerd. Wat als ik een klacht zou hebben rondom het gordijn? Dan is contact dus onmogelijk. Super jammer….
4 marzo 2026
Non scritta su invito
Risposta di Sound Escape
Hallo Monique,
Bedankt voor uw beoordeling.
Het spijt ons zeer. We zien dat uw factuur al is verzonden. Kunt u bevestigen dat u deze heeft ontvangen?
Dank u wel!
Met vriendelijke groet,
Sound Escape
Ich bin äußerst zufrieden mit diesem Unternehmen
Ich bin wirklich begeistert von den vier schalldämmenden Vorhängen, die ich gekauft habe. Sie sehen großartig aus und helfen sowohl gegen Lärm als auch gegen Licht. Der Kundenservice war ebenfalls hervorragend.
21 febbraio 2026
Non scritta su invito
Geluidsisolerende gordijnen zijn…
Geluidsisolerende gordijnen zijn precies zoals ze worden beschreven. Ook de klantenservice is uitstekend.
28 febbraio 2026
Non scritta su invito
The website is clear and easy to use
The website is clear and easy to use: size guide, customising, ordering samples... My curtains arrived on time and are of very high quality. They were carefully packaged and hang perfectly. My bedroom is now quieter at night
14 febbraio 2026
Non scritta su invito
Die Vorhänge sind einwandfrei genäht…
Die Vorhänge sind einwandfrei genäht und von guter Qualität! Der Kontakt zum Kundenservice ist sehr gut und es wird auf Kundenzufriedenheit sehr großen Wert gelegt. Vielen Dank nochmal für ihr Entgegenkommen!
26 febbraio 2026
Non scritta su invito
Good communication
Good communication. A quality curtain at a very reasonable price. Can’t recommend more
10 febbraio 2026
Non scritta su invito
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