Sofology - Straiton Edinburgh Recensioni 

Very good start to finish and no pressure

Great customer service

Harrison, the sales representative who we dealt with was very knowledgeable and spent plenty of time with us.
He had humour and a good personality, wasn’t a thpical sales person who you would dread

Great attention to detail & customer needs in the store. Very helpful.
Quick Service when making the order.

Excellent service from someone who supplied a solution rather than just selling a product which is a rare thing these days !

Member of staff very helpful & patient I was left to look around then was able to return to discuss without any pressure

This company is a rip-off merchant.

They charge you £130 for delivery which is extortion, I told the colleague it’s cheaper to hire a van and come and pick it up. She told me I can’t do that for their insurance purposes, so we had no choice but to pay the £130 for delivery of a two-seater sofa.
The sofa cost £800 so another 16.25% for delivery on top which won’t come for 11 weeks or something.

We went to Next just after and ordered a corner sofa much bigger with delivery after 7 days and only £30 for delivery!

When we got home we were so annoyed it this scam that we enquired about cancelling it after a couple of hours. No one to speak with and had an email from one of the other colleagues saying we’d have to pay them another 25%😂

Personally I will never buy from this place again and would advise anyone else to avoid it like the plague

The workers were nice, patient, and well informed about the products that were selling.

We found our experience relaxed and hassle free. The sales representative was very friendly and helpful, and knowledgeable about the sofas on show , offering useful advice. Great experience. Can't wait for our sofa to arrive.

We had a really positive experience buying our sofa. The staff were very polite, friendly and helpful, and gave us some really valuable advice that helped us choose the right sofa for our home. We really appreciated their time and guidance. Excellent service!

Nice sofas, terrible customer service

We came in to look, ending up buying, we found an excellent product with the help of Harrison, he knew his stuff, did not put any pressure on us to buy, your products sell themselves when you have great staff who know their stuff

Hi should read from Derik Larkins, how my son, Hamish name appeared is beyond me, can you update
Thanks
Derik

Jonathan was a pleasure to deal with start to finish

Great service from Tony’s in Straiton branch. Very helpful very friendly easy to talk to. Sofas lovely too.

Tonya was fabulous

Apologies for the delay in sending this response. My partner Kaylin and I popped into Sofology a few weeks ago. We were greeted by your colleague Jonathan. He was very friendly, helpful and polite. After a good look around the store we chose the couch we liked and Jonathan went through all the relevant information with us. Jonathan is a credit to the company.

The staff are great. Very knowledgeable and go through everything with you. Very approachable and friendly. I would highly recommend.

Great staff. Very relaxed atmosphere. Good choice of good quality sofas and chairs.

Sofa A++
Worth the wait.