Sofology - Rugby Recensioni 1521

TrustScore 5 su 5

4,9

Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Shop in a great location very clean very good selection of sofas and staff very friendly. Also a special mention to Jodie who dealt with our purchase she went above and beyond

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing customer service, as always! As much as I don’t order a sofa every day, or even year, I ordered my last one from you 6 years ago and experienced the same care. Justin at your Rugby branch was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful joke... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di divani
  2. Accessori per mobili
  3. Negozio di mobili
  4. Negozio di casalinghi
  5. Negozio di arredamenti per salotti
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informazioni di contatto

  • Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Shop in a great location very clean…

Shop in a great location very clean very good selection of sofas and staff very friendly. Also a special mention to Jodie who dealt with our purchase she went above and beyond

6 giugno 2026
Logo di Sofology - Rugby

Risposta di Sofology - Rugby

Hi there, thank you for your review. Another great review for Jodie, we will make sure to pass this on! Have a nice day.

Valutata 2 stelle su 5

The instore experience was okay but the…

The instore experience was okay but the post order experience is nothing short of shocking.

Placed an order, assured I had a 48hr window to make amends - problem is you can’t get hold of anyone to make amends with

Repeatedly tried to reach out on the phone and using on line chat

Still not resolved and all of a sudden they want to deliver

But I’ve not got the rider I’ve been pushing for in weeks

And guess what can’t get hold of anyone to delay delivery.

30 maggio 2026
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Risposta di Sofology - Rugby

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Valutata 5 stelle su 5

coffee or tea was offered

Offer of refreshments. Attention to detail of the furniture. Listened and answered questions regarding the furniture.
Friendly atmosphere.

21 maggio 2026
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Risposta di Sofology - Rugby

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service, as always! As much as I don’t order a sofa every day, or even year, I ordered my last one from you 6 years ago and experienced the same care. Justin at your Rugby branch was so lovely and the team went above and beyond, moving furniture for me to see what my purchase would truly look like. AMAZING!! Thank you!

25 maggio 2026
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Risposta di Sofology - Rugby

Thanks for this fabulous review. We appreciate you sharing it with others!

Valutata 5 stelle su 5

Great Customer service

I had a good idea what i wanted, the staff were helpful in showing me through a range of sofas to make sure I had seen all the products available which made me sure that I had. The lady I spoke to told me about the offers including 4 years interest free which I could do at home as she had set it all up for me ,making it so easy rather than sitting in the showroom doing it ,really great customer service and very lovely store well presented ,clean and cool in these hot times ,this is my second purchase from Sofology and im really pleased

20 maggio 2026
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Risposta di Sofology - Rugby

This is such an amazing review, thank you for taking the time to share your experience Denise!

Valutata 5 stelle su 5

Excellent service and product knowledge…

Excellent service and product knowledge from Fran in store.

17 aprile 2026
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Risposta di Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Fran. Have a great day 😊

Valutata 5 stelle su 5

Staff friendly in both Leicester and…

Staff friendly in both Leicester and Rugby, both sets of staff not pushy, made us aware of presence and available for any questions.
Very polite and accommodating

9 aprile 2026
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Risposta di Sofology - Rugby

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Valutata 5 stelle su 5

sofa shopping

staff were not pushy or hounding you as soon as you got in the shop. had time to browse in our own time even go to other shops to compare. when we were ready to make a purchase, found someone easily.
Lisa was extremely helpful, explained everything to us, extras were offered but not in a pushy way. overall good experience.

6 aprile 2026
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Risposta di Sofology - Rugby

Thank you for sharing yoru experience Andrew :-)

Valutata 5 stelle su 5

Sales man brilliant went through…

Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful jokes made us feel very comfortable no pushy sales pitch .. I do wish there were more sales men like this chap around

6 aprile 2026
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Risposta di Sofology - Rugby

Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.

Valutata 5 stelle su 5

Very helpful and friendly assistant

Very helpful and friendly assistant

4 aprile 2026
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Risposta di Sofology - Rugby

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valutata 5 stelle su 5

Very friendly and helpful staff who…

Very friendly and helpful staff who didn’t jump on you the minute you walked through the door. But when we asked for help and advice nothing was too much trouble and the selection of sofas to choose from was great

29 marzo 2026
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Risposta di Sofology - Rugby

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valutata 5 stelle su 5

Excellent service delivery team…

Excellent service delivery team outstanding Sofa exactly as described on line

21 ottobre 2025
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Risposta di Sofology - Rugby

What an amazing review, thank you so much for taking the time to write this 😊

Valutata 5 stelle su 5

Great service

Smooth, easy and Fran was lovely.

21 marzo 2026
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Risposta di Sofology - Rugby

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Valutata 5 stelle su 5

Quiet friendly atmosphere and staff

Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too.
First went next door into Furniture Village but we were hounded by a staff member who followed us around making us uncomfortable by asking and pushing so couldn’t get out of their store fast enough.

14 marzo 2026
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Risposta di Sofology - Rugby

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valutata 5 stelle su 5

the staff were friendly cheerful and…

the staff were friendly cheerful and extremely helpful
not overbearing allowing us to make our choice without interference

9 marzo 2026
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Risposta di Sofology - Rugby

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

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