Sofology - North Shields Recensioni 3.187

Sofa is great and exactly what we wanted. However, when it arrived it was marked. We then complained and Sofology agreed to send out a replacement cushion cover. 12 weeks later the cushion for a completely different sofa arrived and the complete wrong colour, despite me giving them the correct factory code as they requested. Complained again and was told for the second time they would send out a replacement cover. Another 12 weeks later the latest cushion cover arrived. Correct colour and sofa, but the wrong seat (middle instead of a corner). I complained again and was offered the choice of
- replacing the cover again with no guarantee it would be correct + a measly £150 for the inconvenience of waiting what will be a total of 9 months after ordering our sofa.
- Having a whole new sofa ordered so it would be the correct one (hopefully). Again a 9 month wait from initial order.
- Credit for the value of the original sofa to spend instore.
- A full refund on the sofa and for it to be collected immediately.

Neither option is particularly great and is the very minimum that I would expect a company to do given the disaster it has been so far.

Would not use Sofology again. Still awaiting a conclusion to this issue.

Jo was incredibly knowledgeable and helpful. Quickly understood what I was looking for and was able to guide me to the best products to meet my needs.

Mark and Leanne were very helpful and courteous throughout the whole process, from choosing to purchasing.

Great customer service.

Really helpful assistant, but not too pushy.

Very pleasant, informative & not pushy.

Seamless ordering and every detail explained

Hi the staff were very nice and very helpful we chose a new sofa and just waiting for it to be delivered very excited thank you

Jo was really helpful, knew her job and described everything you need to know.

Very helpful staff (Libby) at the Silverlink store. No problems even when we had to change something the next day.

Great efficient service

A swift and painless experience. Friendly helpful staff.

Great buying experience,1st visit we just looked around to see what was on offer,staff very helpful and encouraged us to take as long as we wanted with genuine professional advice and guidance when required.
on 2nd visit we chose our suite and chair and Mark directed us through the whole process effortlessly.
its reassuring to know our order is being manufactured for us personally together with a structural lifetime guarantee.

Superb customer service from Jo at the Silverlink branch. Very helpful and went above and beyond to ensure we made the right decisions.

Karen was great, and really helped us with making the right choice for us with zero pressure. Amazing service thank you!!

Steph was very polite and very friendly. Customer’s best interest in mind all the time.

Susie from sofology was great from the minute we walked into the store, gave great advice knew what i wanted right down to purchasing my sofa