Sofology - Leicester Recensioni 2515

I am extremely disappointed with Sofology’s handling of my order and the unacceptable customer service I’ve received. A clear system error on their website showed my outstanding balance as fully paid, yet instead of correcting this, Sofology cancelled my delivery — despite me providing evidence and repeatedly asking them to update the system so I could pay any remaining amount.

I’ve spent over £6,000 with this company, and 95% of the order has already been paid for. Still, I was treated as though I was refusing to pay, which is completely untrue. I was also told there had been a “recent phone call,” even though all communication has been in writing. This level of inaccuracy is concerning.

I have repeatedly asked to escalate the matter to a supervisor, but Sofology has refused to acknowledge or address my concerns, denying me my basic consumer rights. FHIO has now advised me to raise a formal complaint or request a deadlock letter so I can escalate the matter to the Ombudsman.

The way I have been treated — including having my delivery cancelled two hours after raising the issue, causing me stress and wasted time off work — is unprofessional and unreasonable. All of this could have been avoided if Sofology had simply corrected their own system error.

Bal , was very nice friendly polite & helpful. Answered all my questions I asked him & it helped me make my choices.

Katie at sofology fosse park Leicester, she is so lovely and kind, really appreciate her help with everything, and her patience whilst I couldn’t make up my mind! She’s a asset to the company!

Patty was very knowledgeable on the product

Gareth (salesperson)very helpful....excellent introduction with relaxed approach....

An unexpectedly enjoyable shopping experience in late September, with lots of help (but no pressure) from Vincent, who regularly checked in with us to see how we were getting on and to offer recommendations as we browsed the store. OK, there was no free cuppa like in a neighbouring store (which can be a lifesaver after 2 hours considering too many options), but Sofology was a pleasant place to shop and Vincent did the team proud. Clear explanations and great customer service.

We ordered a sofa & chair on the day - I can't comment on the delivery process as that is yet to happen, but not long now!

Bradley from the Leicester branch was very knowledgeable about the products they have in store, and he gave us a good deal. and importantly, we felt welcome when we came into the store.

The staff were all extremely helpful, especially Mo and Pati. They went through everything with and made sure we made the right choices for our needs.

Served quickly, staff were helpful and knowledgeable. Was able to order what I wanted

Excellent service they was not too full on like the other shops as soon as you walked in. Very friendly staff and so helpful.

Extremely helpful and explained everything!

After a lot of window shopping and hesitation, I finally found the perfect sofa and a comfortable chair for my wife at Sofology. The entire experience was made exceptional by Katie and Bal.
They were incredibly patient with my numerous visits to the store, helping me choose the right color and a price that works based on my situation. They made me feel at home and gave me great clarity on how the sofa would look in my space.
Bal finalized the purchase with me, walking through the easy steps with so much respect. Thank you, Bal and Katie you’ve made my wife the happiest person, and that means the world to me!

The staff were really helpful but not too pushy. They supplied the information we needed.

Katie Green was the brilliant sales assistant. She helped choose the right furniture for me taking into the size of my room and the best fabric. She was so friendly and kind and I will approach her in future if a want more furniture

After visiting the store on 2 occasions we decided to place an order. On previous visits we had been given professional & helpful information, without being pressured to make a decision. The assistant,Katie, was able to assist in making our final decision and was extremely helpful throughout the whole process. We were made to feel a valued customer. All our questions were answered, nothing was too much trouble. Thank you for making the purchase of a suite stress free & would definitely recommend the quality & choice of the furniture & the customer service.

Sofa was delivered with the stitching out of line on the rear cushions, delivery team said they would report the defect, nothing heard from Sofology, after sales service appauling, have waited on the phone for over an hour and still nothing

Very helpful
Polite

Great choice and knowledgable staff. Not at all pushy - we were able to browse at our pace but Gaz was there to help when needed.

Emma and Milley were great at the Leicester store, brilliant service and knowledge on the sofas, no pushy sales tactics, just a great buying experience.