Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... Leggi di più
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We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Leggi di più
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Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- anche in
- Accessori per mobili
- Negozio di arredamenti per salotti
- Negozio di casalinghi
- Negozio di fodere e rivestimenti
- Negozio di mobili
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Regno Unito
4,8
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Very attentive and helpful
Very attentive and helpful. All the questions we had where answered.
We can't wait for our new sofa and highly recommend visiting the Brent cross branch and speaking to Raza
2 gennaio 2026
Risposta di Sofology - Brent Cross
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Risposta di Sofology - Brent Cross
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very informative sales people
Very informative sales people. Given plenty of time to look around at furniture on display.
30 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Lovely team (Raj and Jay) were patient…
Lovely team (Raj and Jay) were patient and answered all of our queries and were really friendly and welcoming without being over bearing which can sometimes happen in such stores.
2 gennaio 2026
Risposta di Sofology - Brent Cross
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
A sofa for my needs
I was looking for a sofa to suit my needs and I found one.,with the help of a very helpful assistant.
30 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Salesman was very polite
Salesman was very polite.
He answered my question honestly.
Overall good experience.
1 gennaio 2026
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Deliberately Misleading information
We were going to buy our new sofas as we bought our old sofas 2 x 3 seaters about 8 years ago. We were told if we buy the extra sofa insurance it will be unlimited repairs. We left sofology to look in a few more shops to compare sofas and prices and we were told that there is no such thing as unlimited repairs it was a lie. I went back into sofology and spoke to a different member of staff who also tried convincing me it was unlimited repairs they both said 100% even if it went over the price of the sofa, I asked to see it in writing and in the small print it clearly says that the extra insurance will only cover up to the price of the sofa at the time we bought it and because of this sofology has now lost us as customers. 2 different members of staff in the same store blatantly lied to my face I will be spreading the throughout family and friends about this.
29 dicembre 2025
Risposta di Sofology - Brent Cross
Hi Anthony, we are sorry that we have lost the chance to show you how amazing we can be. We have passed on your feedback to the store. Take care.
Risposta di Sofology - Brent Cross
Thanks Mrs Johnson, we will take it as this is a 5 star review and not a 1 star review. :-)
the staff were very helpful
the staff were very helpful, and friendly
and explained everything to me in great detail
30 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent help and knowledge
Excellent help and knowledge, also guidance to choose what would work best for me
29 dicembre 2025
Thank you sasan
Thank you sasan.
He was amazing great customer service great attitude. He made the whole process go very smooth thanks a lot to Sofology to have managers like Sasan. Thank you
29 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Raza and his colleagues were all superb.
29 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Professional and efficent service
29 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
friendly and 'good…
Helal was very friendly and 'good looking' - his words!
Efficient and helpful and made it a nice shop. Jimmy was efficient and tied up order very quickly and also super friendly. Really nice chaps.
26 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Risposta di Sofology - Brent Cross
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Amazing service from Mariana from the…
Amazing service from Mariana from the Brent cross store.
19 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We were pressured to place an order by…
We were pressured to place an order by Raza for a sode to be able to guarantee a delivery date before Xmas. We later checked on the app which stated delivery date of end of January 2026. We raised this issue in several occasion and week later we still don’t have a response from sofology.
13 novembre 2025
Risposta di Sofology - Brent Cross
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Amazing sofas meet Raza who was very…
Amazing sofas meet Raza who was very helpful with everything . Amazing service
18 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
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