Smarter Utility Recensioni 

The installation workmanship was undy / a mess and we had to get our own electricians to make it neater when they were doing other work.
Would not recommend Smarter Utility

Perfect instal from start to finish no hassle what so ever great workman ship very tidy.

Insulation went very well .the electrical made a fantastic job and very neat.

Great Service on time and a very tidy install.

Very efficient and friendly

Fantastic installation of EV charger from the team at Smarter Utility. It has really made owning an EV super easy.

My only (very slight) criticism is that a bit of cable was left out of the wall, but it’s minor so won’t ding down to 4 ⭐️

Hassle free. On time.

Quality product. Neat workmanship. Pleasant and friendly staff. Very pleased with outcome.

The company quoted for the charger, turned up when they said they would and charged me what they said they would. They were a bit slow issuing the EIC, which you need for the grant claim, but they did issue it in the end. I've marked them 3 stars because something happened when they fitted the charger which caused the electrics in an outbuilding to stop working (everything was fine beforehand). I didn't discover this until after they left when I went to freezer and it had stopped working. I emailed them a couple of times about it, and eventually someone phoned me just after the September holiday, and we checked a couple of things on the phone which did not resolve it so they said they would have to send someone out to remedy it and would get back to me. That was over 3 months ago, I have heard nothing further. I eventually got my own electrician to fix the problem. So not delighted with the service, even though the actual charger they fitted works fine.

This outfit was used by Octopus Energy to install my EV charger, they botched the job and as such my home electric have been tripping daily for the past 2 weeks. Furthermore, after reconfiguring the circuits, they didn't bother to relabel the MCBs, nor did they fit the CT clamps required to work with my Solar PV install.

When they returned 'to investigate' they removed the cover to the Consumer Unit, declared it to be fine and didn't bother inspecting the sub unit located in the garage, or the charge point itself. At no point was any test equipment used, and no steps were taken to try and isolate what was causing the issue.

I refuse to have them back in the house, so I will now engage my own electrician to put right their work, which Octopus will be paying for. You have been warned.

Edit, in response to below.

Yes, MY type AC RCD you removed from MY property? Is that the one you’re referring to? You have my address, you can return it at any time. Send the NICEIC certification whilst you’re at it.

To anyone else reading this, don’t believe a word of it. I specifically asked for the system to be put back to how it was before they touched it and was told he couldn’t because he ‘didn’t have any type AC RCDs.’ Some electrician. Turned up in a Vectra.

I filled out the initially install survey through the URL link you provided, which was a easy and straight forward form to fill out and process to follow.

It only took roughly 30 minutes to complete the survey, as OHME only asked for a few photo’s to be taken to show where I was looking for the EV unit to be installed, where my meter point was etc, they also needed a rough sketch with approximate dimensions of the house and also a short video showing the showing the route of the service cables would need to go from the unit to the meter point.

Once this was done then OHME passed over this information to their installer ‘Smarter Utility’, where we booked yesterday for them to come round to install the unit. They said that it would roughly take 4 hours but didn’t provide an a.m / p.m slot, however they did turn up at 08:30 which was fine.

We also got reminder emails from both OHME and Smarter Utility the week before they were due to come round, which also told us what to expect on the day of the install, which was helpful.

I was at work while the EV charger was installed, so I didn’t see the unit being installed however my partner said they the engineer was very polite and professional, where the installation was done in roughly 4/5 hours, which was great. And as you can see by the attached photo’s, the complete installation is well done which I am very happy with.

All in all, it was a easy process to follow with virtually no hassle at all to deal with, where I am pleased with the result and would highly recommend other people to use them if they are looking for a new EV charger unit.

Very pleased with the standard of work and efficiency

Quick and easy installation. The engineer was very helpful and answered all my questions when he was installing my charger.

Installation was quick and easy from start to finish.

Good personalised installation of an EV charger. Initial visit by Cameron who did the installation to check and agree the routing for the cabling followed by a flawless installation a few weeks later

Second time I used their services for a home EV charger. Same high quality installation. Would not hesitate to recommend them.

Initially we had a long wait time for instal of our EV charge point but the team at Smarter Utility got in touch to offer a cancellation and fitted us in early. Delighted with prompt professional fitting which has been a game changer. Highly recommend.