skullcrushercoffee Recensioni 

Order goods, and still waiting. Chased them and got an automated reply exactly the same as my friend, also replied with American English spelling so it’s just a system reply, so there is no one actually getting back. Told my order was being processed, but when? I’m giving them until Monday afternoon and then I’m going to chase my bank for the return of the funds. Nice coffee but they simply haven’t got any customer service. Also the lead time on the goods to buy just now keeps going back. Customer service is everything.

Ordered the cbd coffee, waited 5 weeks and then I had to follow up. They said it will be coming through customs in the next week. Waited another 2 weeks, no update so I emailed again for them to tell me they couldn't get it through customs....... do sell a product you don't have! I asked for a refund on the 20th of October, they said it will take 7 days... currently 15th of November, no refund and I have had to chase them again.
Waste of time and money. They need to have their site taken down.

Paid for fast delivery on 06/11/2024 which is 1-3 days delivery, it is now 14/11/2024 and I haven't even had an update on where my order is. Absolutely awful customer service as whenever i Email i get the same copied response every time. DONT GIVE THESE PEOPLE YOUR MONEY.

Ordered a hoodie and coffee on the 31st October , a few days pass and no updates on when it’s being shipped out , I email them they eventually get back saying one of the items was out of stock so it will be shipped end of the week ( thanks for telling me sooner ) gets to the end of the week no update so I email again, keep getting fobbed off still not dispatched and no tracking ,hopefully PayPal can help me ?, they will happily post on social media ( and delete back comments ) but can’t ship out orders ? , wish I read here first

Update - put in a PayPal claim and they sided with me so I got my £50 back , terrible customer service

Ordered on the 1st kept getting fobbed off with there's problems in the warehouse no communication and piss poor customer service... Quick enough to cancel my order though when I asked.

DO NOT BUY

Taken money for a subscription i have not set up, cannot cancel and will have to report to paypal and bank on Monday.

Subpar product. No way to cancel subscription as no option on website. Manage subscription button hidden on first email takes you to a broken page. Generic response to email with instruction that do not work

Will take sales for destinations they aren't able to sell their product in. Yes CBD is legal where I am. Took them well over a month just to inform me they couldn't provide. This was after several emails giving me the usual busy sales low stock rubbish.

Is now going on another month of me waiting for "their accounts department to process the refund".

Terrible company. Service to match!

Just ordered my third lot of coffee, ordered ground coffee instead of beans, emailed and got a prompt response and just had to pay the postage for an exchange. Coffee is fantastic, strong and needs no sugar or milk just strong great tasting black coffee.

It's been 6 weeks since I ordered from them no delivery. First email said stuck at customs, then they say backlogged with orders. They are a bunch of scammers.

I ordered coffee from this site almost a month ago. I still haven't received my order and no one is responding to my request for a refund. On my first email I received some information about lack of some products,some delays with their transport. Absolutely garbage. Apparently people can’t cancel their subscriptions. Be careful people. On their website you can’t find any abn, acn number. No address, no phone contact.

Do not buy from these people I have lost my money and they promised to refund me as they sold Nootropic coffee but had no stock so they did 3 refunds trough Paypall and all 3 failed do not waste your time and money Order #2767 I opened a case trough Paypall and this company had insufficient funds to process a refund and Paypall had to give me a voucher to use instead BE WARNED

An absolutely disgraceful company, initially I ordered a 350gr coffee beans but they delivered ground ! I sent them an email 3 weeks ago and still no response. I messaged them on Facebook and now they have blocked me. I did some research on this Skull crusher company and it’s owned by a father and son named Gerard and Joshua McAllister, after more research I found that they have had approximately 5 companies which have been dissolved! After trying to return my order for beans I was sent another 350gr bag of ground coffee on subscription which I never authorised and they have taken £15 out of my account again not authorised I went to my bank and changed my card details so they cannot do this again…This company is an absolute SCAM. Please don’t buy from them.

Much the same experience as has been echoed by everyone else. First time customer this month, I came to Skull Crusher from a rival for their Nootropic coffee, the order took 3 weeks to arrive due to a supply chain issue. Zero empathy from 'customer service' when they did eventually reply. I've just logged on to try and push my subscription back a week as the order was so delayed I still have some left and I can't even get into my management page to manage my subscription. Have emailed but I'm not holding my breath.

Ordered coffee over two weeks ago but not arrived. Royal Mail tracker says awaiting package from sender? Skull Crusher Amanda say that Royal Mail have lost it? Who is telling the truth? They said that they would resend but no new despatch email. Looking on Royal Mail tracker still same message dated 19th September? No replies to my further emails. Cannot believe this!

Zero contact to sporadic contact.
I am fed up of chasing these with zero response. If I do get contact, its normally a quick check and back to ignoring my emails.
I would love a contact number if anyone has one.
Been a customer for years.

Ordered a subscription on a promotion which should have come with a mug and coffee dripper. Order came and no dripper. I emailed and got told they were on back order and to wait two weeks. Two weeks go by and nothing. They stopped replying to emails. About a month later I leave a bad review and get a dm on Facebook asking what happened. I typed out my issues and it got left on read. When I tried to reply a week later I was BLOCKED they didn’t like that I told them they stole from me so they blocked me

Total rip off the company lies to you, the coffee is not as strong as they make it out to be total scam... I paid £28 for a pezzeti coffee pot when it came,it only holds enough water to make 1 cup of coffee.. do not waste your time or money on this over priced scamming,lying company...

Awful company. I have not received the product.

No replies nothing

Update! Now I have been charged for another order because their website doesn't work to cancel. Nonreply still either!

They advertise items as in stock with 1-2 days delivery. It’s now been 9 working days and no delivery. Not even a confirmation email. I emailed twice to see where it was after they didn’t reply the first time, they promised me it was due to an ingredient out of stock. Why put it as in stock then? After seeing most other reviews i heavily regret my purchase. I have raised it with trading standards as they are a con