First ever order, needed some coffee so I thought I'd finally give them a try. Purchased one of the kits with a bag of coffee, a dripper and a mug, order has just arrived and it's just the coffee, n... Leggi di più
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I was looking forward to trying the coffee pods with my new machine, but they never showed up even though I paid for express delivery. No tracking information or courier provided. I've sent them a pol... Leggi di più
Nearly 10 days for delivery even after charging for shipping. That alone is bad, but the real issue is the blatant false advertising. This coffee is claimed to have over 300 mg of caffeine, which is... Leggi di più
Placed order on 09/08 and was not shipped until 21/08. Only delivery option is express at £3.49, which is fine but not happy that it took 12 days to be shipped. Received no clear answer from custo... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Skull crusher coffee is the perfect alternative to pre-workouts; hand crafted using the perfect roasting process and brewing method to make it one super strong high caffeine coffee.
Informazioni di contatto
Manchester, Regno Unito
- skullcrushercoffee.com
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They charged me 3 times for 1 order!!
They charged me 3 times for 1 order!!! Been chasing their supposed customer service and no response in days! Will now need to do an indemnity claim. Do not buy from Skullcrusher!!
Do not buy any of their products.
I had no issue with delivery other than a short delay because of black friday offer however the coffee is absolutely rancid.
I bought 4 different types and all were just different flavour with the same horrible tasting coffee underneath. It is just cheap nasty coffee beans with loads of caffeine added and caffeine itself tastes horrible, so it is even worse.
I let others I know try it as I was going to put it in the bin if they did not want it. 7 different people did not like it and 3 of them said it made then feel sick straight after, which I do agree with.
Alot of people online saying people that don't like it don't like strong coffee but I love strong coffee, this is just horrible.
Never will buy from this company again, if that was not already clear and hope everyone else will too.
One last thing I have no proof but I am sure they buy reviews and comments onlije and social media.
UPDATE…. CRAP
UPDATE…. Coffee order received after 2 months 😂 supposed to have a high caffeine content but finding I still use the same amount of coffee for desired strength which is 3 shots.
Pretty sure this company is a scam
Pretty sure this company is a scam. I paid for coffee and didn’t receive anything after a month. They provided a couriers please tracking number but couriers please tell me no such number exists on their system. Contacted the company who insists the order is still coming and said tracking number is correct.
All while sending me 100 emails offering me a free mug and t-shirt. All I wanted was coffee, not other crap merch.
I ended up having a to get a refund through my bank.
Absolutely no customer service
Absolutely no customer service. Royal Mail lost my parcel, and these guys told me to sort it out.
After I found out all the information, they said they would send out a replacement but I had to pay for postage again? It takes them 3-4 days to answer emails( sometimes they don't answer at all). After over a month I have had to go through PayPal to get my money back. I really hope the owner reads these as whoever's running the show needs sacking
Never ending emails even after unsubscribing.
Coffee is subpar. But the one star is mainly due to their never ending emails. You can unsubscribe from them over and over and over and over etc but they will still email you. Sort you customer service out and people will actually like you!
Love the Coffee, Hate Customer Service
Love the Coffee, hate the customer service.
Had a problem with a T shirt, contacted customer services, several times, eventually told to return for a replacement.
Been a month now and STILL waiting.
And like others didn't get the extra free mug.
Do not buy from this company
Do not buy from this company! I brought a bag around a year ago. Cancelled subscription and what do you know, I got sent another order around a year later. Please remove your payment option on your account or you will randomly get sent a bag and get charged 70 aud for a 500g bag! of terrible tasting coffee. Tried several times messaging them to no avail. Terrible if any customer service. Please save your money.
Charlatans
I ordered both types of Nespresso-compatible pods from this 'company' - which arrived with several of the pods having exploded in transit, scattering coffee grounds throughout the box.
I duly photographed this, and sent the company an email to bring this to their attention...nada. Zilch. Bugger-all by way of response, for which I am still waiting.
The coffee's not even that good, anyway, so ignore all the five-star ratings, and Facebook ads talking-up the product.
Clearly absolute charlatans, jumping on the 'nootropic coffee' trend with a dreadfully inferior product. Do not waste your money. There are much better products out there, because I've bought those since, to great effect.
And now I must scrape myself off the ceiling, no thanks to Skullcrusher 'Coffee'.
Scammers - AVOID! AVOID! AVOID!
Ordered from them once, when they were based in Australia (Brisbane i believe). Recently placed an order and yep - like others are saying here, nothing. This is a SCAM SITE. Do not order from these people. I have to now raise a dispute with MC to see if i can get my money back. And as someone else mentioned here - you reach out to their 'Help' desk, get some BS response, dont get your order and they have the effing audacity to ask how their support was. OMFG.
Again - DO NOT EVER BUY FROM THIS SITE.
Immoral and untrustworthy
Immoral and untrustworthy. Zero response from the company, I’ve sent numerous emails requesting a refund as this company IS NOT in Australia, they are in the UK so the shipping costs are more than the coffee itself.
They don’t reply to emails or messenger on social media.
Avoid this company AT ALL COSTS
Misleading website v poor cust service
Misleading website (free mug with every 3rd order - no chance!)
Customer service does not answer questions, then has the audacity to ask how they did!
No scientific proof of their claims it contains 3 x caffeine.
Totally a cowboy outfit
Appalling Customer Service
I have purchased from Skull Crusher several times with no issues. Clearly that’s only because there were no issues. When there are issues, their customer service is none existent. I had a subscription for their Nootropic coffee, I was lured into this on the promise of a free mug every third order and one with the first order. I got the mug with the first order no problem. We get to the third order and no mug, so I email their customer service to ask where the mug is. Their ludicrous and only response from a most unhelpful woman named Amanda, who appears totally clueless about a) responding to emails and b) grasping the concept of a subscription because she advised me that I didn’t receive my mug as I hadn’t added it to my cart??? I tried to explain to her on several occasions now with zero response, that there was no cart to add the mug to as this is a subscription that automatically arrives each month. Having emailed several times, I happened to mentioned that, as my custom was clearly of no importance to them, maybe I should consider cancelling my subscription…next thing I get, having been repeatedly ignored up to this point, is an email confirming the cancellation of my subscription…which I hadn’t requested I had merely suggested that I might. More unanswered emails have lead me to leaving this review, slightly inspired following reading a similar review over Skull Crusher coffee’s seeming reluctance to part with mugs that are part of the deal! Out of frustration, and on principle I have mentioned trading standards to them as they are clearly using false advertising and are not meeting their obligations.
I used to buy clothes from the sister…
I used to buy clothes from the sister company and coffee before they split! I just reordered the nootropic blend I ordered it Friday afternoon and it was delivered by 11am today (Monday) coffee isn’t terrible and packs a kick would recommend!
Trading Standards - Have a word!
I placed an order (as I have done many times before) based on the "free mug offer. " I'd broken my fave mug, so ordered to replace it. Post check out, I was presented with a "special offer" I could add an extra mug, for free, which of course I did. Upon arrival, all I received was the extra mug - not the one I actually wanted. I tried contacting via email x2 and on Instagram - got ignored. Then after a 3rd email, I got a reply to say I was only entitled to 1 per order!? However, their misleading sales processes encouraged me to add another. I replied, asking how we resolve it, so I could get the mug I actually wanted. But, suprise suprise - ignored. I won't be buying anything from skullcrusher again.
It is an absolute scam
It is an absolute scam. I ordered an overpriced coffee, but it never arrived. I reached out multiple times via email, hoping for a resolution, but I was completely ignored. There was no update, no refund, and no attempt to make things right. Their so-called customer service is a joke, they clearly don’t care about their customers at all. Save your money and avoid this company at all costs!
Scam
Scam, they’ve stolen my money. Paid for a product they didn’t send. Won’t respond to emails
Absolutely gobsmacked by the negative…
Absolutely gobsmacked by the negative reviews?!? I’ve been buying from them for 2 years or more and have NEVER had an issue.
The coffee is awesome!!
Customer service under 0
Customer service under 0. Seriously.
my last order hasn’t been delivered to my address. I contacted customer service straight away that my coffee is not at my address and if they can help. Nothing, no answer. After week I send another email and no response at all. I don’t have my coffee, I lost money and no communication ( it’s been 3 weeks). I’m more disappointed with this approach then that my order hasn’t been delivered to me.
Company is a SCAM
Company is a SCAM. I ordered coffee on December 1.
Nothing arrived.
I got a subscription but I cancelled it and yet they still charged me again Jan 1 for part of my or amd sent that out.
I requested multiple times to cancel my order yet no one would respond.
I have now paid $180 for a 500g bag of coffee that took 3 months to arrive
Will send my request to ACCC for investigation
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