skullcrushercoffee Recensioni 

I ordered from them on 2nd December spending over £50 and paying for express delivery. On 12 December I emailed to ask where my order was. On 15th they said they were going to escalate my issue and email me back. On 23rd December I emailed to say I just need the order cancelled because it won’t arrive in time. They then gave me a tracking number and some bits (the freebie tat they give you for no reason) of my order were sent and arrived 24th December.

But the coffee beans - the actual thing I wanted were never sent.

I requested a formal refund on 28th December. I raised a chargeback through Mastercard today. Hopefully I’ll get my money back.

These people will take your money and forget about you, then leave you to talk to their chat bot Alex. I order Skull Crusher Coffee on Nov 21st of 2025 and paid for express 7 day shipping since it was the only option. It showed an original delivery date on Dec 3rd, on Ddcember 3rd they dated the shipping to Dec 18 economy shipping, i contacted them about this Dec 5th. The shipping shows that this has never been received by the shipping company and is sitting in a wearhouse. As of Dec 28th I contacted them 3 times each time answered by chat bot named Alex who couldn't find the order info, each time Alex said he escalated to a human and then a day later I'd get an email to rate Amada on her support. I never heard from an Amanda. The third time I contact them to cancel my order on december 22nd, Alex sent his usual response within seconds of my email that he'd escalate my my concern to a human. They still haven't responded as of Dec 28th. I had to dispute this transaction with my bank. This company is a scam as far as I am concerned with zero customer service and pay money to talk to a chat bot with the hopes of getting your money back to which you never will from them.

I bought this as a bit of an experiment quite a while ago. I seem to remember that there was a slight delay in delivery, but as thats pretty normal for the UK these days (since Covid, and before tbh), its become the accepted norm. Not sure if the coffee really is as strong as it claims, however, its way better than the stuff that the Supermarkets sell, esp the floor sweepings used to create 'instant granules' etc. I made us some this morning; I'm a fairly regular coffee drinker, my wife isn't. But she loved it, saying 'the flavour was nice, without being bitter, and it was far superior in every way to the CostaCoffee swill we'd had during a recent motorway journey!' .... Kind of says it all recently. It's unfortunate to see so many negative comments here, from what I can tell, this company needs to seriously upgrade its customer services for clients outside of the UK..... Having said that, I put my order in via Amazon, which gives me a certain amount of back-up etc. I gave four stars due to the delivery delay, would've been five as I've have no complaints about the product its self.

The coffee is fine, although I have only had the 'basic' product.

I cancelled an inadvertent subscription. It looks simple! But tap that option and they refuse to do anything, until you have blocked them at your bank or card provider. There's no good reason for that; they likely think that if they are difficult, you will just keep the subscription.

I will never buy from them again!

Worst customer service ever.

I started of with the subscription service. Delivery was reasonable timescale, coffee was ok. My issue is with the communication. I emailed them and asked for them to cancel my subscription on two occasions and twice I was told it would be passed to an account manager. Payment still kept coming from my account, I had to contact the bank and issue a charge back.

Bought some bits from their Black Friday offer after always seeing them on Instagram and casually thought I'd check the reviews out on here after, not sure why there's so many 1 star reviews? I spent £55 and got an absolute sack full of goodies, including a free hoodie, mug and 4x packs of decent sized sample bags thrown in. Should have cost over £100 for everything I got! Arrived within 2 working days, packaged fine and all in order. I am based in the UK though, I see a lot of the reviews seem to be US based. Wouldn't be put off by these, especially if you're UK based. I didn't opt for the subscription service either, just bought individual bags, tshirts and mugs. Clothing quality and print is amazing too!

Skull Crusher Coffee is a complete scam - I’m lucky that I’ve only lost $42…

I placed my order for their Halloween coffee on the 23/10/2025. It’s now 1 month later 20/11/2025 and my shipment is still sitting as ‘pending’. I doubt I will ever get this coffee.

I’ve emailed 6 times - I get a vague ‘we’re looking into it reply’ then nothing more. Their refund terms are they will only look at it when 90 days have elapsed.

Buyer beware - do not purchase from this company.

Scammers
I was cancel order because they said me product is not available and dont want make refund for me

Absolute scum scam company. It's a mediocre product, the beans are almost stale and it's massively overpriced for what it is but the absolute worst thing is the manage subscription page is intentionally broken and customer service ignore you. They intentionally waited until they had taken the next payment and sent the package before cancelling the subscription. A request for a refund and every email I've ever sent them have been ignored. Avoid.

They sent out ground when I ordered Beans, customer service is shocking They replied fast to first email and now are not answering any emails ignoring them rather than solving the issue.
I can see that many reviews are the same stay away from this company

I ordered a bag of coffee to be shipped to the USA. It has been 33 days and has not shipped. I have reached out to support 6 times and only 2 generic responses from an automated service. I have not received a refund and product is sitting in a warehouse in the UK when I attempt to track. DO NOT PURCHASE !!!

Absolutely awful customer service and average at best coffee.

Started a subscription and had 5 deliveries of the 500g beans. Noticed I wasn’t receiving the benefits listed on the website e.g. 20% off for recurring orders, 5% store credit on each repeat order, free mug on every 3rd order. So I contacted the customer service email listed and received an instant response, that is quite clearly written by AI, saying my complaint is a high priority and has been passed to the correct team etc etc.
I’m now 1 month in and still haven’t received a response from a human and have no sign of the issues listed being rectified. I’ve cancelled my subscription since and sent a further 3 emails all with no response. This company feels like a scam.

The beans are fairly average quality and nothing special, certainly not worth the money or putting up with the terrible customer service. DO NOT BUY.

my order stated one coffee and 3 mugs, recieved one coffee and one mug. order had 2 mugs crossed out, contacted them about this and was told they would send me 1 of the 2 missing mugs if i paid more postage as i had not included them at time of order,, they were clearly listed on the order statment and crossed out in pen. poor customer service. will not be using again and cannot recommend ordering from them, coffee ok but much better in local aldi

Company is more or less a scam. Nice looking website, all the right advertising but with zero actual substance. If you enjoy waiting several weeks or months for a delivery ($12.99 shipping forced) and absolutely zero customer service, then this is your company. If not, stay away!

Set up a subscription, never received the free mug on every 3rd order as stated! Tried to cancel my subscription but website won’t allow you too. Contacted customer support 3 times never reply apart from automated emails. Still taking money from my account every 2 weeks and can’t seem to stop it!!

I ordered on the 6th October and it is now the 22nd. I have not yet received my order and when chasing via email, I am getting an automated reply from a system and not a person. All they are saying is that this has been marked as a high priority, but then still no movement and not even left them yet.

It is a shame as this is my first order and set up a subscription which will be due to come out of my account again soon, when I have not yet had the coffee.

I truly hope that they are able to resolve this quickly.

Billed for a recurring order I didn’t want OR Know about
They knew damn well it’s a rip off even said in the follow-up email if you have any problems with this recurring payment get in touch. It’s a Scam
Will do my upmost to Cancel the Payment
BEWARE PEOPLE BEWARE

Its a known issue that they are terrible with delivery execution. I just recently ordered a one bag with mug to see what it was all about, order purchased 17th September and it took them 13 days to processes the order and give my details to the shipping company. Its now the 15th October and ive still not received the package.

From all accounts its strong coffee but be prepared to wait a month for it.

Waited a week and my order still hadn't been dispatched. I chased the order and they said they'd get it sent as a priority.. 3 days later it still had not been dispatched so I've asked for a refund which they say they've sent but I have not received my money back. Do not buy from this company!

Free mug when you buy a bag. Ordered bag no free mug. Worded as free mug with a bag + free teeshirt when you spend £40. Put £40 worth of coffee low and behold a mug appeared. Grossly misleading. Coffees not that great either tastes like a burnt mess.