Good service and prompt delivery. Carpet fitter impressed with product and ease of use! I have not fully tried out the new underlay yet but first impressions of Plushwalk 12mm its excellent.
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The best price I could find for Plushwalk underlay and the only place that sold it in just the right size for the bedroom it was fitted in. Incredibly fast delivery service and arrived in good conditi... Leggi di più
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Leggi di più
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Informazioni di contatto
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Regno Unito
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Eccellente
322 recensioni
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Exceptional
I found the exact underlay that I wanted at a very good price, we had some issues with the delivery company, but Mike at Simply Underlay was outstanding at getting a new roll out to us so it arrived in time to be fitted before Christmas.
Great price, Great advice, and Excellent customer service, thank you Simply Underlay
25 novembre 2024
Risposta di Simply Underlay
Thank you for your review and the patience and understanding shown while we sorted out your delivery issue. We will always strive to put things right when things occasionally go wrong.
Delivery process is just a shambles
Delivery process is just a shambles, waited inn a whole day and no delivery, only partners birthday. Will never use them again
9 dicembre 2024
Non scritta su invito
Risposta di Simply Underlay
Thank you for your feedback and we're sorry you had issues with your delivery.
Unfortunately, although we dispatched your order on time (3rd of December), the courier, DX, was experiencing unprecedented demand on its network due to Black Friday, which led to a handful of orders being delayed at the central hub.
So, while we expected your order to be delivered on Friday 6th, it slipped to Monday, one working day later than expected. We apologise for the inconvenience caused, especially on such an important day, but there was honestly nothing more we could do on this occasion.
Great communication highly recommend!
2 dicembre 2024
Risposta di Simply Underlay
Thank you for your review and recommendation.
happy customer
Simple to order on line, good price and excellent delivery service and very happy with the product
28 novembre 2024
Risposta di Simply Underlay
Thank you for the review. We pride ourselves on the quality of our products and making them accessible to all, so this is nice to read.
The experience was made great by the…
The experience was made great by the delivery driver. I’m 68 and although in good health I’m not as strong as I used to be. The delivery driver was doing what should in truth be done by two men. He brought all 10 rolls of underlay into my home. He deserves 12/10
25 novembre 2024
Risposta di Simply Underlay
Thank you for the review. We will be sure to pass on your feedback to the delivery company.
Excellent service
Excellent service
They kindly upgraded my delivery due to scheduling on my part - thank you !!
Carpet fitter impressed with underlay
Haven’t yet used it but will update
Seems great
And the online purchasing and delivery service was brilliant overall
Would recommend
5 novembre 2024
Risposta di Simply Underlay
Thank you for your review and we're glad to hear your fitter approved of the product. We only stock the underlay we would be happy to have installed in our own homes.
I ordered two rolls of underlay which…
I ordered two rolls of underlay which were a fantastic price and quality. There was a slight delay with delivery which was down to the courier with one of the rolls. I contacted customer services and (Mike) replied, he rectified the issue immediately so a special thanks to him.
11 novembre 2024
Non scritta su invito
Risposta di Simply Underlay
Thank you for your review and for being patient while we sorted out the courier issue. We hope to serve you again.
Delivered when stated.
Delivered when stated.
Easy to deal with.
Just what it says on the tin.
Have ordered before, returning customer.
30 ottobre 2024
Risposta di Simply Underlay
That you for your review and repeat custom, we really appreciate it.
Easy, fast and straightforward
Super delivery and everything looks as it should. Good price for what I needed, will use again for sure.
14 ottobre 2024
Risposta di Simply Underlay
Thank you for your order and review. We look forward to serving you again in the future.
Good service provided with quick…
Good service provided with quick response when one roll of underlay didn't arrive which was rapidly dealt with
11 ottobre 2024
Risposta di Simply Underlay
Thank you for your review. Things can sometimes go wrong with the courier but we're always quick to solve the issue for the customer.
Risposta di Simply Underlay
Thank you for your review and we hope to see you again in the future.
Arrived exactly on time as expected
Arrived exactly on time as expected. Underlay was what I expected so all good thanks.
14 ottobre 2024
Risposta di Simply Underlay
Thank you for your review and positive feedback.
Massive saving v Tapi
Ordered 3 rolls of underlay - arrived within 3 days and saved me £270 compared to the quote from Tapi (and I upgraded to a more premium product).
14 ottobre 2024
Risposta di Simply Underlay
Thank you for your review. We pride ourselves on fair pricing for everyone and excellent customer service, so this is nice to read.
Really prompt service and delivery
11 settembre 2024
Risposta di Simply Underlay
That you for your review. We're glad we lived up to our high expectations.
Good price, quick delivery
The underlay product I bought was the best price around, the purchase process was easy, and delivered promptly.
Would buy again from this company
8 ottobre 2024
Risposta di Simply Underlay
Thank you for your review. We're glad you were happy with the whole process and look forward to serving you again in the future.
Great product,,
Great product,,, delivered earlier than expected,, always good?,,,,, like walking on soft velvet easy to lay and cut,,, makes a lot of difference to the feel of carpet underfoot 👍
7 ottobre 2024
Risposta di Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes so we're glad they lived up to expectations.
Easy to order and quick delivery
Easy to order and quick delivery
Delivery driver was very courteous and helpful
1 ottobre 2024
Risposta di Simply Underlay
Thank you for your review. Always nice to hear positive feedback for the courier as well.
Information on the website provides…
Information on the website provides good references for selecting the right products. Good pricing and delivery service. Only that if the underlay could be purchased with half price for half roll, it would have less wastage and better for the environment.
12 settembre 2024
Risposta di Simply Underlay
Thank you for your review. We currently cannot offer half rolls but it's something we hope to introduce in the future to give customers more flexibility.
Risposta di Simply Underlay
Thank you for your review. We're glad our service lived up to our high expectations. We hope to serve you again in the future.
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