Good service and prompt delivery. Carpet fitter impressed with product and ease of use! I have not fully tried out the new underlay yet but first impressions of Plushwalk 12mm its excellent.
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The best price I could find for Plushwalk underlay and the only place that sold it in just the right size for the bedroom it was fitted in. Incredibly fast delivery service and arrived in good conditi... Leggi di più
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Leggi di più
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Leggi di più
L'azienda ha risposto
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Scritti dall'azienda
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Informazioni di contatto
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Regno Unito
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Eccellente
322 recensioni
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Superior underlay at competitive price …
The Treadaire underlay arrived promptly from Simply Underlay and was at a very competitive price, less than half the cost of the carpet showroom. The underlay appears to be of excellent quality, but only time will tell. The tape that I ordered at the same time, went missing during transit but Simply Underlay sent a replacement without qualms. I would not hesitate to order from them again.
6 febbraio 2025
Risposta di Simply Underlay
Thanks for your review. We're glad to hear the underlay arrived promptly and that you were happy with the price and quality. We apologise about the missing tape (these things can happen with the courier), but we're pleased we could get a replacement out to you quickly.
Quick delivery and easy returns process, would recommend company
Made large order which was delivered in expected time frame. Had over ordered and after emailing customer services, easy instructions to return extra and was refunded the following day.
Would have like to discuss the best underlay to order at the beginning but there no longer seems to be telephone number to speak to a real person.
20 febbraio 2025
Non scritta su invito
Risposta di Simply Underlay
Thanks for your review. We're pleased to hear your order arrived on time and that the return and refund process was straightforward. While we no longer offer phone support, our team is always happy to provide expert advice by email before you order.
Order experience
Easy to place an order. Correct material delivered. Originally Informed underlay would be delivered on a Monday. Confirmation came that underlay would be delivered early, on the Friday. It didn't arrive. Further confirmation was received that it would be delivered on the Monday, which it did. Cost me a day at home.
The underlay has a violet backing on one side and a mesh backing on the other side. I cannot find on the Simply Underlay website any instruction as to which side goes down. I'm assuming violet.
Generally pleased.
5 febbraio 2025
Risposta di Simply Underlay
Thanks for your review. We're glad to hear you're pleased overall with the product and service.
We would like to apologise for the delivery confusion — we understand how frustrating that can be and will ensure we follow up with the couriers.
The violet side should be laid down on this underlay. We will update the product page accordingly.
Probably the best after sales service I…
Probably the best after sales service I have ever experienced!
10 febbraio 2025
Risposta di Simply Underlay
Thanks for the kind words. We take after-sales service seriously, so it’s great to know it made a difference.
Fast efficient delivery not used…
Fast efficient delivery not used underlay yet but seems good quality
5 febbraio 2025
Risposta di Simply Underlay
Thanks for your review. We're glad delivery was fast and you're happy with the quality of the underlay.
Slight mix-up with the delivery
Slight mix-up with the delivery. Was originally scheduled for the Monday and then I got a msg Wednesday of the previous week saying it would be delivered on Thursday. Waited in all day and it wasn’t delivered until the following day.
5 febbraio 2025
Risposta di Simply Underlay
Thank you for your review and feedback. We're going to follow this up with the courier as it's not what we expect for what they charge us.
Great company,
The price was a lot cheaper then carpet shop .the same make for half the price
4 febbraio 2025
Risposta di Simply Underlay
Thank you for your review. We offer all the major underlay brands without the overheads, which means we can pass on the savings to our customers.
Good choice and easy to navigate website
4 febbraio 2025
Risposta di Simply Underlay
Thank you for your review. It's nice that our hard work on the website and product curation has been noticed.
Risposta di Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Risposta di Simply Underlay
Thank you for your review. Two things we pride ourselves on, so this is nice to read.
Very good underlay very dense material…
Very good underlay very dense material only downside very heavy to lay
Only just fitted but also seems to be better at insulating and the rooms seem warmer
6 gennaio 2025
Risposta di Simply Underlay
Thank you for your review. Yes, the better quality, denser underlays can be very heavy, but once installed they will last for many, many years.
Hassle free underlay purchase
Hassle free underlay purchase. Competitive prices and fast delivery. 🏅
28 gennaio 2025
Risposta di Simply Underlay
Thank you for your review. You just summed up everything we stand for.
Risposta di Simply Underlay
Thank you for your review. We pride ourselves on offering the best value for money products on the market so this is nice to read.
Tredaire dreamwalk
Really helpful when made a change to my online order.
Quick delivery...only took 2 days. Will definitely use again.
13 gennaio 2025
Risposta di Simply Underlay
Thank you for your review. We're glad we could help.
Good communication
Good communication, order delivered within timescale,would buy from this supplier again.
8 gennaio 2025
Risposta di Simply Underlay
Thank you for your review and we look forward to serving you again in the future.
Risposta di Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Underlay understood
Great advice from Mike, the website was really informative, unbeatable prices and fast delivery, the driver was really lovely and brought the underlay indoors for my mum
3 gennaio 2025
Risposta di Simply Underlay
Thank you for your review. We will be sure to pass your comments on to Mike and the delivery company.
Risposta di Simply Underlay
Two things that we always want to be associated with. Thank you for your review.
Plushwalk 12mm underlay
Excellent service, quick delivery and great under lay at a good price.
3 dicembre 2024
Risposta di Simply Underlay
Than k you for your review. We pride ourselves on our service and quality of product so this is nice to read.
5 Star experience from the start
5 Star experience from the start! Very easy ordering and my order arrived well packaged and 1 day earlier than expected. Each roll was individually wrapped and perfect. The underlay was easy to fit and the quality exceeded our expectations !
I would very highly recommend and will be ordering again in the near future.
29 novembre 2024
Risposta di Simply Underlay
Thank you for your review. We're glad we exceeded our own high customer service expectations and hope to serve you again in the future.
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