Shop Nomads Recensioni 372

So I ordered a new snowboard and had an issue with my order. Not only did I receive an email, following up but I also received a personal phone call from their Manager, Maha. She was absolutely amazing and helped me to correct the issue with my order. This was the first time shopping with Shop Nomads, I normally buy from other online retailers, but I'll say, after personally talking to Maha, she made the entire process worth while. I'll definitely be buying from them again!

BEWARE! I received a fedex duty tax because of this order! $62.92. I cannot get ahold of Nomads. I have placed a ticket, email, you name it. No response. The coat itself way too big. So now I have a useless coat that coat $62 more than it should. All this shipping info was nowhere to be found on the website, nor any info on it being an issue. Buyers beware.

Purchased snowboard boots from the website. Prices were shown in £ so assumed shoe sizes were also UK sizes. When the product arrived (shipped from Canada) the size was incorrect. I contacted customer services to enquire about an exchange. Had an initial response, but subsequently had no response to 3 follow-up emails, which has been very disappointing. I would not purchase from them again. If purchasing items outside of Canada, please consider that sizes maybe different to standard and shipping times are long

Shop is a total scam. Advertises free shipping explicitly on the pages for snowboards, but later tries to charge extra fees for oversize shipping (not even listed in their FAQ). Also makes itself look like a US shop in USD etc, but then puts clearing customs on you! Unbelievable. DO NOT BUY THERE, especially if you're from the US

DO NOT BUY FROM THIS COMPANY. I bought a snow helmet that ended up being too small. I attempted to contact them well within their return policy dates. I have sent multiple emails attempting to contact them before the return policy date was past it's due
date. No one has bothered to reach out to me and now it's past their return date policy. I'm guessing this is on purpose so then they can tell me I can't return it. One star cuz I can't give less.

Do not order internationally from here. They will send you a message post-shipping that you're responsible for clearance fee's even though it says free shipping. When you reach out to customer support they'll reference some fine print on another page as if you were supposed to know that when checking out. Like, I'm supposed to look at your shipping terms & policies before checking out on a page that says free shipping. Save yourself the headache.

I ordered bindings for my daughter on Nomads to the US; they came as expected and what also came with it was a tariff bill equivalent to my purchase with Nomads from FedEx. I contact customer service and they said their Shipping Policy states they are not responsible for tariff regulations and basically tough luck and there's nothing they can do. They claimed they are very transparent about this. But, upon checking out, there is absolutely no transparency that as a consumer I would be expected to pay this. It should be red and bold. As a consumer, who clicks and reads the small fine print? Secondly, they did nothing to make this right (no discount or credit or relief). They just closed my ticket.

Such quick shipping for international delivery with the best prices!!

DO NOT BUY FROM THIS COMPANY. I made a poor choice in ordering bindings from Shop Nomads in early December. I received an email from FedEx letting me know the shipment was stuck in Winnipeg and was missing essential paperwork in order to get across the border. I proceeded to call Shop Nomads and leave voicemails on 3 different occasions spread out across 2 weeks and also filed a claim via email with the subject line: "urgent help needed". I didn't hear anything back. Unsure what else to do, I disputed the charge with my credit card company in hopes of getting the money refunded. Three weeks later, the bindings show up, after I've already went out and purchased a set locally so I could ski and I receive a generic notice that my "ticket has been closed" from Shop Nomads with ZERO COMMUNICATION. There was no response to my voice mails or my email. I also receive notice from my credit card company that Shop Nomads provided evidence that the shipment was delivered and thus they were not held accountable for the refund. I've now been attempting to communicate to initiate a return and refund and after 2 email exchanges of me explaining my case, how I attempted to contact them, how I thought my shipment was stuck in purgatory and hadn't received any communication to let me know otherwise, I was told I would need to pay for the return shipping label and a 10% restocking fee and also a $20 fee from FedEx that came in the mail for me related to the customs which was not clear upon purchasing. There was no grace or understanding of the energy and attempts I made to reach them nor any accountability about their role in this. So now I have a set of bindings I don't want and it's going to cost half of what they are worth to return them. Don't make this same mistake! It's not worth the slightly lower price point.

I was allowed to purchase an item that was not actually in stock. However, I did receive a refund.

Everything came as expected and better. I will definitely be shopping here in the future. I have my eye on the red lense nomad goggles.

Fast shipping

Bought a Burton snowboard jacket at more than 30% discount. Due to the discount it was excluded from returns. They finally approved an exchange for a smaller size same model but charged me shipping, restocking, and shipping for exchange product. Additionally I just got a bill from FedEx for import duties. Overall, the customer service team was not responsive/pro-active and did not get back to my emails for two weeks at a time which dragged out this whole process for two months. In order to get this resolved I had to call multiple times as my exchange request would just sit there without any movement for weeks. If I had known about them being located in Canada, I would not have ordered due to unnecessary delays. In addition to that, very poor customer experience and absolutely NOT recommendable.

Absolutely hands down one of the worst transactions in my adult life. I don't know a lot about snowboards as my daughter is just starting out and I found what I thought was a good beginner board at a good deal. Then their shipping policy is that over sized items have additional shipping charges, which I paid ($59.90), but then got ANOTER BILL from FEDEX for $31.76. THEN, come to find out when it arrived that they had sold me a used board listed as new. It was so old that no bindings would fit it without special adapters. So my $260 board + $60 additional shipping + $30 extra FEDEX bill + $20 adapter for bindings I'm $370 in to a USED board that is all scratched up and sells used for $40 online. Of course I have sent multiple emails with no response. SCAMMERS!!!

Great customer service, product and shipping (had delays but not their fault). However one thing I was not aware of were the added tariffs - about a week after receiving my order I received a tariff/customs bill from FedEx for ~$50 on the one pair of snowboard pants I bought.

Not sure how much biz they do in US, but if significant would be helpful to flag ordering page that for US customers there will be additional costs post deliver that can't be calculated at time of purchase.

So just flagging here so others are aware.

I brought a pair of snow boots for my son Christmas gift.
FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots.
Their customer service will not respond to my emails. I don’t recommend this company.

never received what I ordered. Sent in a ticket waiting on a response.

Well the shoes took longer than 5-6 days but I know that’s a carrier issue and should not reflect on the store!! With that being said I love the shoes!! The whole point of buying them is so I can wear them with my Denver Broncos gear!! The look amazing!!!

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will definitely shop again! I've never had a shop be so friendly and helpful.

Super fast shipping. Great price and the best communication. I love shopping at Nomads!