Shop Nomads Recensioni 372

Nomads asked me to pay an oversize fee for my snowboard. At which point the price was about equal with a competitor. I asked the shipping lady if that would be the final bill and no more charges. Then now I get a $65 bill from FedEx in addition to the $50 oversize fee they charged me. Won't be doing business again with Nomads

Costomer service was excellent on answering my questions

I still have not received my purchase. It has been in transit in Nashville for a week. I had to fill out a form and email it to fedex, and the package has still not moved.

Sent wrong item no action to refund or replace. Money grabbing - stick with a more reputable retailer - these folks should be fined and shut down

They surprised me with an extra shipping fee after ordering an item with "free" shipping. When I finally received the item, it was not the size I ordered. After weeks of not getting any response, I was forced to do a charge back on my credit card.

Don't be fooled by the low prices, this store is a joke.

Article arrivé détruit, aucune réponse de personne malgré la transmission de plusieurs courriels. N'achetez pas sur ce site!

Buyers beware. Ordered a pair of shoes and I was a week later from FedEx with a 30$ tariff fee. Not once did Nomads mention this fee was on me when ordering. I've Ordered stuff from all over the world and the tariffs fees are added to shipping at checkout or added to the final price. Never have i seen it passed to the buyer later down the road. Absolute joke and will never buy from this place again.

Shipping costs were inaccurately communicated, my package showed up like it had been dragged down the highway, and the bike I puchased was damaged and missing parts. I've made mutilple attempts to contact the seller, with photos and documentation without a legitmate response. Awful quality control and customer service. Extremely dissatified with my experience. I'd give zero stars if I could

Very fast shipping, and I ordered to Austria🫶🏻

Easily 20% higher cost than advertised. Same experience as everybody else with the additional shipping charges. This company should not be allowed to do business in the US.

I thought I received bindings free of charge but received a bill direct from FedEx for an additional $37. Before I received the bill though, I went ahead and purchased a snowboard as well. Shopnomads charged me $61 for oversized shipping even though it said free shipping, and now I know I'm about to receive an even larger bill from FedEx.

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from this company again.

Scammers. They will take your money for the purchase, then request additional payment.

Do not buy from this company. I received a FedEx invoice for $33.44 for additional shipping two weeks after I received my order. I bought two pairs of shoes and paid $11.99 for shipping at checkout. I would never have bought from this company if I had known I was going to be charged almost as much for shipping as I paid for the shoes. Fortunately, my credit card company protected me and let me dispute the additional charges. When I read the information from the website, the credit card company agreed that it was misleading as the website has two conflicting paragraphs about shipping. This is listed at the top of the page under shipping: “For orders over $149, enjoy free shipping within Canada and the continental USA. Orders under $149 ship for a flat rate of $15 CAD. International shipping rates calculated at checkout.” When you scroll down past several additional paragraphs, this is listed at the bottom: “Please note shipping costs for items shipped outside North America are estimated at checkout and may require additional shipping fees depending on the shipping address i. For all international orders, the customer is responsible for any and all Customs and Brokerage Fees. Therefore, any orders shipping outside of Canada are subject to customs and or duties charges.”

In addition, I signed up for 10% off my first order and never received the email and sent a few emails to ask about it with no response.

Shipping was quick and product is great

Nomads came through twice for me in orders that became complicated, and at my own error.

The effort put into packaging a snowboard to ship was top tier.

Will be looking to them first when I'm in need of new gear in the future.

I ordered two bicycle tires. The total cost was $31.98 plus $10.99 for shipping. Now I get an email saying the item is oversized and I need to pay an additional $20.00 for oversized shipping. The total shipping cost of shipping $30.99 should have been included in the total price when I ordered the item in the first place. If I knew the total was so much I would not have ordered the tires.

I initially gave Shop Nomads a one-star review. But they cancelled and refunded my order without any questions asked. So I am giving them four stars for their prompt response.

I purchased a pair of skis from Nomads and was required to pay the shipping cost before the order could be released for delivery. Because of the size of the skis, I was told shipping would be calculated after purchase and that payment would be required before shipment. That was completely reasonable, and I paid the requested shipping charge as instructed.

However, after the skis were delivered, I unexpectedly received an additional invoice from FedEx for customs duties and brokerage fees.

At no point during checkout, nor during multiple communications with customer service, was it disclosed that additional charges could later be billed by the same shipping carrier. If customers are responsible for import duties, that information should be clearly communicated before shipping is paid and the order is finalized so buyers can make an informed decision.

What initially appeared to be a good deal quickly turned into something very different once these additional charges were added after the fact. To make matters worse, the shipment was delayed, the box arrived damaged, and the skis were poorly packed.

When I opened a support ticket to clarify the issue, the ticket was closed quickly without giving me the opportunity to respond, which was disappointing and raised concerns about how customer issues are handled.

Transparency and communication are essential when dealing with international orders and additional fees. While I later learned that this information exists somewhere on the company’s website, it was not clearly communicated during checkout, on the invoice, or in the order confirmation email.

Buyers ordering internationally from Nomads should be aware that additional costs such as customs duties and brokerage fees may appear after delivery. I’m sharing this experience so future customers that decide to buy from Nomads are aware and can factor these potential extra costs into their purchasing decision.

Shipping says 2-6 days, which is why we bought this and paid for quick shipping. We are 12 days in and ‘expected’ in 2 more days. I cant contact anyone or couldnt cancel when I saw how late it would be.