Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The Mattress is perfect, however the delivery team were the issue. There was a man and woman, and the way she was spoken to was not pleasant. In addition whilst taking upstairs they then have left bla... Leggi di più
Excellent and fast delivery. Delighted with the product cooling weighted blanket, very well made and good quality. Would recommend
Would recommend this company, service was amazing quality of item so impressed. Delivered on Time and kept in contact until my new bed arrived. Deliver and assemble of my new bed easy and looked af... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materassi
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
Informazioni su Silentnight
Scritti dall'azienda
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Informazioni di contatto
Long Ing Business Park, BB18 6BJ, Barnoldswick, Regno Unito
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Molto buono
8656 recensioni
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Risposta di Silentnight
We're sorry to hear this, your postcode area does have an extended delivery time. We'll have the CX team reach out to you directly with more info. Kind regards Sarah, Silentnight Brands
Convenient to do online shopping except when it comes to using a discount code
Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using my NHS discount code. But managed it after few tries.
25 febbraio 2026
Risposta di Silentnight
We're glad you found our online platform helpful for comparing mattresses. We appreciate your feedback and are sorry you had some difficulty using your NHS discount code. Best regards Sarah, Silentnight Brands
Used before about 6 to 8 years ago all…
Used before about 6 to 8 years ago all good this time samples ordered never arrived sent an email to asked what the closest match is too current mattress in today's spec email was logged then took about 2 weeks to respond with a link to the website not very helpful as already visited website hence the sample order.
17 febbraio 2026
Risposta di Silentnight
We appreciate your feedback and apologise that your samples didn't arrive. We're also sorry for the delayed response. Your comments will be forwarded to our CX department. Kind regards Sarah, Silentnight Brands
Silent Night. It came true!
I am happy to recieve my pillows and bed covers, they are warm and very comftable, so I can indulge and sleep like a baby
I would recommend to anyone who wants an affordable and luxurious experience
The prices are Great And ok for new buyers
24 febbraio 2026
Risposta di Silentnight
We're happy to hear that you find our pillows and bed covers warm and comfortable. We're also glad you feel they provide a luxurious experience at an affordable price. Thanks for the positive feedback and recommendation Callum, all the best Sarah at Silentnight Brands
The delivery men were very efficient…
The delivery men were very efficient and only here for 5 minutes.
22 febbraio 2026
Risposta di Silentnight
We're happy to hear that our delivery team provided such efficient service. Thank you for your positive feedback and for taking the time to share, it means a lot, all the best Sarah at Silentnight Brands
Comfy pillows
15 febbraio 2026
Risposta di Silentnight
Thanks for your review, its appreciated, all the best Sarah at Silentnight Brands
Dog bed
Don’t think the quality of this dog bed is as good as previous one wont be ordering again .
15 febbraio 2026
Risposta di Silentnight
We appreciate your feedback, we'll forward this to our bedding partner. Kind regards Jayne at Silentnight Brands
Easy to order and much cheaper than big…
Easy to order and much cheaper than big stores near me. When delivered great guys and very helpful. Will definitely recommend
20 febbraio 2026
Risposta di Silentnight
We're happy to hear that you found our ordering process easy and our prices good value. We're also glad our delivery team was helpful. Thanks for the recommendation! Kind regards Jayne, Silentnight Brands
Very poor customer service
Very poor customer service. Unable to talk or contact anyone. I needed to return a mattress and I just had a delivery date sent to me. Still not had any email confirmation of return or refund and Thats was 4 weeks ago
20 febbraio 2026
Risposta di Silentnight
We regret you had this experience. We're sorry that you've had difficulty reaching us regarding your mattress return. We've forwarded this to the CX team now for you and they'll be in touch directly. Kind regards Jayne, Silentnight Brands
Wrong item sent and missed the opportunity to buy…
I ordered a beautiful heated green throw from Silentnight that was on offer so that was simply perfect.
Unfortunately instead of the green throw I received the wrong item, that being a duvet cover.
It took a few days to get any response at all from Silentnight having tried both the live chat, the form completion I was forwarded to, and finally a Facebook chat at which point I was told they would forward the right item, to then be told it was now out of stock.
They offered me a different colour throw which would not have gone with my decor so I had to turn it down and I bought a Morphy Richard’s throw instead in a lovely shade of green which arrived the very next day.
13 febbraio 2026
Risposta di Silentnight
We appreciate you taking the time to share your experience. We regret that you received the incorrect item and that our response was delayed. We are sorry the green throw was out of stock and the alternative wasn't suitable. We've noted your comments. Kind regards Jayne at Silentnight Brands
Damaged mattress, poor communication, and incorrect refund
Damaged mattress, poor communication, and incorrect refund
Our Silentnight mattress arrived damaged in six separate places. I contacted customer services immediately and waited 10 days for a reply, by which point the new mattress smell had dissipated. A replacement was no longer a realistic option as my husband is disabled and going through that process again wasn't something we could manage, meaning a nearly new mattress would end up in landfill, which doesn't sit well with me.
We agreed to a partial refund of £150 on an £800 mattress, lower than I'd hoped for but accepted to move on. Every stage of this process required me to chase. Each response took around 10 days, and at one point they closed the case claiming I hadn't replied, when I had.
Today the refund arrived. They sent £15, not £150.
I'm now having to pursue the correct amount, which shouldn't be necessary. I shouldn't have to fight this hard after receiving a damaged product, and this experience has put me off purchasing from Silentnight again.
13 marzo 2026
Non scritta su invito
Risposta di Silentnight
We appreciate you taking the time to share your experience. We're sorry to hear about the damage to your mattress, the delayed communication, and the incorrect refund amount. We'll investigate these issues asap and have our CX team get back to you directly to confirm the remaining refund has been processed. Kind regards Jayne, Silentnight Brands
I have literally gone through 4 heating…
I have literally gone through 4 heating blankets this winter!! No joke!! These are either made really really bad or have some sort of electrical problem. But these are really made really really bad. Customer service is amazing but the blankets are not made well at all. Another just broke tonight . And it’s about 2 months old .
12 marzo 2026
Non scritta su invito
Risposta di Silentnight
We appreciate you sharing your experience. We're sorry to hear you've had multiple issues with our heating blankets. Your feedback regarding the blanket's quality is valuable, and we'll investigate this issue. Kind regards Jayne, Silentnight Brands
Great products
I ordered several items, and they arrived quickly. They were well packaged too. The items are of good quality. I have used Silentnight before, and will use them again.
4 dicembre 2025
Risposta di Silentnight
We're happy to hear that your order arrived quickly and was well-packaged. We appreciate your feedback John, all the best Jayne at Silentnight Brands
Risposta di Silentnight
We are sorry to hear of any issue with quality Ian, our CX team will reach out to you directly to try and turn this around for you. Kind regards Jayne, Silentnight Brands
Prompt services and good quality
Prompt services and good quality, folded on arrival. Settled for a while and is more comfort than previous.
12 febbraio 2026
Risposta di Silentnight
We're glad to hear that you find our services prompt and the quality good. It's great to know that you're finding the Topper more comfortable, thank you. Kind regards Jayne, Silentnight Brands
Great duvet.
Easiest ordering and great duvet.Absolutely perfect for me regarding warmth.Will purchase again in future.
18 febbraio 2026
Risposta di Silentnight
Thanks Denise, that's great to hear, all the best Jayne at Silentnight Brands
Risposta di Silentnight
We appreciate you sharing your feedback with us. We're happy you're pleased with the product and quick delivery. All the best Jayne, Silentnight Brands
Risposta di Silentnight
We appreciate your feedback and are sorry if the pillows are not a prefect fit for you. Kind regards Jayne, Silentnight Brands
A good product especially with the dual Controls
It seems to be a good product and heats up quite quickly as I have had a similar product which takes forever to reach temperature
We love the dual controls on these items
11 febbraio 2026
Risposta di Silentnight
We're happy to hear that the blanket heats up quickly for you! It's great to know you love the dual controls. Thank you for sharing, all the best Jayne, Silentnight Brands
The item was delivered really…
The item was delivered really quickly.However my wife is not comfortable using it.
11 febbraio 2026
Risposta di Silentnight
We appreciate your feedback and are sorry your wife is not comfortable with this particular pillow. We appreciate your comments. Kind regards Jayne, Silentnight Brands
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