Returns system needs work. I was allowed to select a refund on my order, which was processed and confirmed, but I received a store credit. I reached out to customer service who advised a store credit... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Shevoke's quality is unmatched. I've tried several dupes and nothing compares to their original pieces and designs - I always come back and will never go anywhere else again. The sunglasses - they fee... Leggi di più
L'azienda ha risposto
Beautiful products and even better customer care team! They went above and beyond to help me solve both my exchange and faulty item. They were so quick and responsive, couldn’t be more appreciative. F... Leggi di più
I purchased 2 pairs of sunglasses, unfortunately one had a slight bend in the arm. I contacted the team and Ellie could not have been more helpful. It's bee a long time since I've received great an... Leggi di più
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 4% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
There was a shipment issue with my…
There was a shipment issue with my order and when I reached out to Shevoke, Ellie ordered an Express reshipment. My glasses have just arrived and I absolutely love them! Thanks to Ellie she’s so kind and helpful. This was the best customer experience I have ever had :)

Risposta di shevoke.com
Customer Service was very quick and…
Customer Service was very quick and helpful! Thank you

Risposta di shevoke.com
Thank you
Thank you, shipment was lost and they re sent another one to me thank you so much!

Risposta di shevoke.com

Risposta di shevoke.com
I submitted a request to amend my order…
I submitted a request to amend my order and Ellie was quick to make the change prior to shipment. Thank you !

Risposta di shevoke.com
Excellent customer service
Excellent customer service. My inquiry was replied via email within a couple hours and my problem was resolved immediately. Many thanks to Ellie from customer care for her quick assistance. Will definitely continue to support Shevoke, what a great brand.

Risposta di shevoke.com
I ordered a pair of Zulu sunglasses and…
I ordered a pair of Zulu sunglasses and sadly they arrived slightly bent and sat askew on the face. Ellie was friendly and helped to resolve the issue I had, and I was left happy and satisfied with the outcome. I would shop again with Shevoke :) thanks Ellie!!

Risposta di shevoke.com
Great customer service
Great customer service! Had a mishap with my Luca pair that I bought 2 months ago and they promptly got back to me and sent me a new pair.

Risposta di shevoke.com
I rarely leave reviews but Shevoke’s…
I rarely leave reviews but Shevoke’s customer service is exceptional. I was genuinely taken aback by how impressed I was with Ellie from the customer service team. I had to arrange a warranty return and she was incredibly responsive and absolutely delightful to deal with — a real credit to the company. I haven’t had a customer service experience this good with a retailer in a long time.
I wear Shevoke’s sunglasses frames fitted with my prescription lenses and I constantly receive compliments on them. Great product, great service — honestly 10/10.
Shevoke costumer service team were so…
Shevoke costumer service team were so helpful in getting my return processed and were very generous in their response to my broken sunglasses.
I’m so impressed with Shevoke
I’m so impressed with Shevoke! My sunglasses arrived with bent arms, and after sending them back the replacement was organised unbelievably quickly. Ellie was absolutely lovely so helpful, kind, and efficient.
Beautiful product, outstanding customer service, and a brand that genuinely goes above and beyond. Couldn’t recommend more 🤍
Great glasses, even better service
The sunglasses are beautiful and high quality, but I have to shout out the customer service. I needed help with my order and they sorted it out in literally half a day, then shipped it Express so I wouldn't have to wait. It’s so refreshing to deal with a brand that actually fixes things quickly. Highly recommend
I ordered a pair of sunglasses from…
I ordered a pair of sunglasses from Italy, the product hasn't arrived yet but the customer care sent me another pair as soon as I wrote them.
They answered very quickly.
Approved!
Prompt support!
Ellie was great to deal with! Reached out to me to let me know what I ordered wasn’t currently in stock and I could change colour if I wanted them asap! Super easy to deal with and a seamless transaction!
Great customer service
Great customer service, really helpful and kind when I needed service on my sunglasses.
Amazing customer service
Amazing customer service. Package was lost by USPS and they shipped me a new pair of glasses.
nice getting my problem solved
Quick and generous!
They were so kind. I accidentally ordered the Zulu brown instead of the polarised and emailed customer service to see if I could pay the difference before they shipped it to save on shipping costs returning and buying the ones I meant to order. They sorted it out for me with no extra charge. Such great customer service and beautiful sunglasses. Can’t wait to buy from them again
I ordered two pairs of…
I ordered two pairs of sunglasses,received only one.
I contact them 2 weeks ago and still no answer .They took full payment for 2 pair
There’s no phone number I could call
Please if someone has direct contact
Thank u
Quality sunglasses and great customer…
Quality sunglasses and great customer service from the Shevoke Team.
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