shevoke.com Recensioni 

Really lovely, Ellie was super nice and gave me all the info I needed in a kind a helpful way! Thanks so much!

Super cool sunnies🫶🏽 Shevoke team are amazing!! Love u guys

Ellie in the customer service team went above and beyond to help me quickly during the busy Black Friday sale period. So happy with the service I received and support organising a credit note and new order!

They resolved the problem directly and are very responsive in instagram and by email

I had an issue with a promotion not being applied while trying to purchase a pair of sunglasses. I got in contact with the CS team and they were more than happy to resolve the issue, they also got back to me within a day which you don’t get from most companies. Thankyou Ellie for all your help!

Super helpful and kind customer service!

Great customer service experience! Shevoke helped super quickly to update my incorrect shipping address before posting out my order!

Took over a month to arrive and terrible shipping updates. Had to really chase down customer service to get any support. However, when they did arrive, the quality was great and I’ve received lots of compliments on them.

Had great customer service with Ellie, even amidst a sale period she managed to get back to me quickly and resolve my issues. Very happy with the results and my sunnies!

Very prompt customer service especially during the Black Friday sale and both girls I spoke with were so lovely, patient and accommodating. This is my first experience with Shevoke and I will definitely be a regular customer from now on, fantastic team to deal with!

Just bought some sunglasses from their Black Friday sale. I realised straight after I purchased them that I ordered the wrong pair. I contacted customer service and within the hour, they corrected my order.

Purchased items for the Black Friday sale with ease. Had a super minor issue and when raised with the team they were so friendly, helpful and thoughtful. Can’t recommend highly enough and can’t wait to get my glasses!

Update: Just found out from Aus Post that they are a dropshipping company. Makes so much sense. I'll never order from here again. Aus Post just confirmed that it's all from overseas so it's likely about $10 to make and then they sell for $200.

Spent about $400 on new glasses for my prescriptions. Item was scanned last week and there haven't been any updates. I've contacted Aus Post and have left a formal complaint as I haven't heard back from Shevoke at all via email. Customer service is genuinely shocking. I've ordered from them before and have never had this problem and to make it worse, the item I ordered when it restocked is now sold out.

I ordered a pair of sunglasses (delivered from their ware house in Fort Launderdale). They dont fit me and I immediately reached out to customer service to ask how to proceed the return (since they only give you a window of 14 days). Still 4 days later and 2 emails, no answer. To ship them back to Australia without a proforma inovice will be a hassle. Unless you can return to their warehouse in the US, do not recommend to order from this company.

DO NOT ORDER from this company unless you want to wait over a month to receive your item. I placed an order recently and haven’t had any tracking updates yet, the item is still waiting to be collected supposedly. Only after contacting the customer care team to chase up, was I informed that there was a delay but that I should expect my order this week. Well, that time has passed and there’s been no updates, nor communication. So disappointed.

Really poor customer service. I've already contacted the brand support more than once regarding my parcel. The package has been stuck in customs since July 21st, but I have not been notified regarding duty payments or anything. That's because the package was not handed to a third-party agency; therefore is not possible for me to guess which courier will handle things from there.
I'm not asking for anything more than assistance with the Australian Post, a courier that does not assist if the "shipping address" is not an Australian address. I'm not refusing to pay duties; I've tried to solve things on my end. The reply was "Sorry, but once the parcel gets to customs, there is nothing we can do". Well... If that's the service assistance you offer for glasses over 100 euros, shame on you. I do not recommend this brand. Think twice if you don't want some paid-for migraine.

Their sunglasses are nice and they offer polarized lenses so that’s a plus. However, their customer service sucks, they only get back to you in 2-3 days and they’re not so considerate. I have placed an order and used a discount code but didn’t like the style on me so I ordered another different style before letting them know that I want to exchange it to a different style. So I emailed them about all of this then they tell me that they won’t refund my 1st order because I used a discount code and only a store credit. So I told them that I already ordered an exchange item because I didn’t want them to wait to receive my return before ordering the exchange item because delivery taaakes forever. They still told me no. And now with the exchange item that I paid for an express delivery, customs held it so I don’t know what’s happening now. I feel so disappointed and waisted money here.

Unfortunately there has been a problem with customs in regards to my delivery, but I want to give 5 stars to the customer support team who has been responsive, kind and efficient!

I didn’t accept my order, so it was automatically returned at the same day. I know that could take time but it’s a month now and I’m waiting for a refund. Lauren from customer service told me „maybe it’s lost and she lodged an investigation 😊“ literally with this emoji, while I don’t care if it’s lost because I never had it in my hands, and how many months should I wait for a refund for something that I didn’t even receive??? Never again.

Amazing customer service!
My item took a very long time so I contacted te brand and within very short I received an answer to my email and my package was found!
Even though when I contacted the delivery service, they didn’t answer.