Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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From start to finish Mark Mcguigans service was excellent. We found him to be patient, calming, helpfull and extremely understanding when we had problems with the insurance company after our no fault... Leggi di più
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Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... Leggi di più
We dealt with Frank at Shelbourne Motors in Portadown. He introduced himself in a warm and confident manner, which immediately put us at ease. I felt reassured that I would be getting a car perfectly... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di veicoli a motore
- Agenzia di noleggio auto
- Concessionario Nissan
- Concessionario Renault
- Concessionario Toyota
- Rivenditore di auto usate
Informazioni fornite da varie fonti esterne
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Informazioni di contatto
334 Tandragee Road, BT32 3RB, Portadown, Regno Unito
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3,6
Nella media
1459 recensioni
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Highly recommend working with Mark
Recently worked with Mark from the Portadown showroom to find a new car that suited my requirements. Mark was great from the beginning, working with not only myself but also my parents who were assisting me during this process. Mark had a wealth of knowledge, was easy to work with, extremely helpful when I had 101 questions and made sure to reach out multiple times during the process to ensure everything was in place and to my satisfaction. I would highly recommend working with Mark and appreciate the time and effort that he and the team at Shelbourne put in to ensure I was happy with my car and help in the transition to a fully electric car. Mark has been great to work with and has gone above and beyond to assist during this process. I look forward to working with Mark and Shelbourne in the future. Many Thanks!
31 marzo 2023
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Risposta di Shelbourne Motors
Dear Becky
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I recently purchased a 3 year old…
I recently purchased a 3 year old Toyota C-HR
After using the boot last weekend, I noticed a large tear in the rear seat fabric, along with a damaged parcel shelf.
Extremely disappointed with this company and I certainly will not be using them for any future purchases or maintenance
8 aprile 2023
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Risposta di Shelbourne Motors
Hello, thank you for your feedback, all feedback is important to us. We have been looking into this along with the Sales Manager.
We have spoken to Gareth who you were dealing with & he has informed us that he has been in regular contact with you over the last week. We thoroughly check over all used cars on arrival and prior to delivery. We understand the team have been working to assist you in getting used to he car and some of the features. We'd love to invite you back again and allow us some more time to go over the features of the vehicle again. Please be assured if the quality of the vehicle was not up to standard we would be looking to make this right.
We look forward to hearing from you.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great Service
Great customer service and staff in Newry, Always friendly.
Lovely new dealership and extremely welcoming a great change to the usual dealerships that i come across and the coffee is great too thanks again to each and every one of you, Ill be back again soon with friends and family.
24 marzo 2023
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Risposta di Shelbourne Motors
Dear Carolyn
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
fantastic services and qyality of stock…
fantastic services and qyality of stock available over the moon with my new car 😁
4 gennaio 2023
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Risposta di Shelbourne Motors
Dear Barry
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Sales nightmare with Shelbourne Motors
When you order a vehicle you would expect it to come the colour you ordered and if not you would expect the supplier to make it right. Not with Shelbourne Motors They didnt make any reasonable offer to make good. They simply wanted 8K more or tough, suck it up. Not a pleasant experience.
6 febbraio 2023
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Risposta di Shelbourne Motors
Dear Austin,
We have spoken to the relevant department management who will reach out to you today. We hope we can work with you to help reinstate your trust in us as your preferred retailer. Customer service is our top priority & we work hard to ensure all our customers are happy. We look forward to speaking to you later.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Ross was an amazing help when deciding…
Ross was an amazing help when deciding to change my vehicle. He was a wealth of knowledge & very courteous. After the purchase he doesn’t forget you either & checks that everything is up to standard on several occasions. Many thanks for such a seamless process & for the guidance & help provided to allow me to change my vehicle. I would highly recommend Shelbourne Motors to everyone
21 dicembre 2022
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Risposta di Shelbourne Motors
Hello Roberta, thank you very much for taking the time to leave us 5 star rating. We really appreciate your feedback and will be sure to pass this onto Ross. We look forward to seeing you again soon.
Una in service dept newry went out of…
Una in service dept newry went out of her way to help,an example to other franchise dealers of how it should be done ,very professional and knowledgeable ,an asset to any business
13 dicembre 2022
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Risposta di Shelbourne Motors
Dear John
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I would highly recommend shelbourne motors
I would highly recommend shelbourne motors, extremely helpful at supporting me to get a commercial vehicle for the business. The service from start to handover was first class.
9 dicembre 2022
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Risposta di Shelbourne Motors
Dear Neil
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Wonderful Service from Mark
Myself and my Husband got a new car last week from Shelbourne Motors and we would like to commend Mark on his excellent service and say thank you for looking after us so well and making the process very simple
Elizabeth and Peter Burns
Banbridge
24 novembre 2022
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Risposta di Shelbourne Motors
Dear Peter
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Mark & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
Dacia Sandero
Many thanks to Mark for his expertise and patience in guiding us through the purchase of our new DACIA Sandero. His knowledge and excellent customer care is an undoubted asset to Shelbourne Motors, Portadown.
24 novembre 2022
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Risposta di Shelbourne Motors
Hello, thank you for the fantastic feedback. We will make sure and pass this on to Mark and the team. Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Great service!
Great service! Many many thanks to Brendan for his patience, help and friendly atmosphere on the way to our dream car. We will recommend the Shelbourne Motors to everyone and we’ll definitely use the services in the future.
28 ottobre 2022
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Risposta di Shelbourne Motors
Dear Sebastian
It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to Brendan and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Perfect service 100% customer service
Fantastic service Kyle sales person was great found me a lovely dacia logan and a good price the after sales team are brilliant couldn't do anymore to help fantastic service from start to finish I will be back when I need a new car
26 ottobre 2022
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Risposta di Shelbourne Motors
Dear Chris
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Rented a van recently (10/10/20) from…
Rented a van recently (10/10/20) from Megan at Sherbourne Motors, Newry. 100% top class customer service and a pleasure to deal with. We had some hiccups at our end and Megan swiftly helped out making the whole experience easy and hassle free. Would recommend highly. Will definitely return.
10 ottobre 2022
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Risposta di Shelbourne Motors
Dear Robert
It’s a pleasure to read such a fantastic review about our Rental division. We will make sure and pass this on to Megan & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
BAD EXPERIENCE AND REGRETFUL DEALINGS WITH SHELBOURNE MOTORS BELFAST
I contacted Shelbourne motors to buy a car from London. a Mercedes C class. I was fraudulently sent an email with Registration number by email and a video that they covered up their trick and when the car arrived London I saw a different plate number. Also I was told the car has two keys only for the car to arrive with only one key. The contact person kept lying to me that the second key will be posted to me until he finally confessed they had just one key and sent me to Mercedes garage to get a second key and they refused to make payment for the second keys till date and now I am stuck with just one key without a spare key . Now it even gets worse, the car hs several problems on the joints. the joints are shaking and making noise and it will cost me a lot of money to get it fixed with new ones. also when the vehicle arrived the same day it failed MOT. I spent over £350 fixing the front right leg to pass MOT. documents and evidence are available. I have spent the past few months chasing them for my spare key and also to fix the noise in the car to no avail. I have being extremely depressed by their actions and the way I was completely misled into taking a faulty car by Shelboiurne motors because I was not in Belfast to carry out physical inspection of the car.
12 maggio 2022
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Risposta di Shelbourne Motors
Dear Mr Garrick,
As a family business with almost 50 years’ experience in customer service we work extremely hard to exceed our customer expectations each time. We are sorry that you feel this hasn’t been reflected during the purchase of your car with us.
We have investigated your points internally and value the opportunity to offer a public response.
We strongly refute your claim that we fraudulently sent you a video or used any tricks. We can confirm the video tour of the vehicle is the vehicle that was delivered to you in April 2022. Any change of vehicle registration number would have been confirmed with you at time of sale.
With regards to your request for a spare key. This request was dealt with by the team and the spare key was paid for directly to your local Mercedes garage. We are aware that you have not yet been to the garage to have your key programmed so we recommend you do this at your earliest convenience.
All of our used vehicles are subject to rigorous inspection by our highly trained technicians. We have been able to show you the full report that clarifies the condition of the vehicle brake discs & pads before delivery.
We do however believe that on this occasion we provided you with all the information you needed in a timely manner.
Please don’t hesitate to get in touch with us should you require any further information.
Best regards,
Customer Service Team
Shelbourne Motors
Shelbourne delivers! Pre and post purchase.
Michelle was great and the management team sorted all requests promptly and without hesitation. Would definitely purchase from here again and their servicing team are very thorough....
24 gennaio 2022
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Risposta di Shelbourne Motors
Dear Barry
It’s a pleasure to read such a fantastic review about our Kia team. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service ...collection in dublin…
Great service ...collection in dublin airport . Got shuttle bus to carpark next to m50 and everything was ready. Collected key and away we go . Returned car and got shuttle to airport great service
1 settembre 2022
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Risposta di Shelbourne Motors
Dear Shane
It’s a pleasure to read such a fantastic review about our Rental service. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Knowledgeable salesman!
My husband and I recently ordered our new motability vehicle with David in Shelbourne Motors Newry and we could not be happier with the service from start to finish! There were a few issues regarding availability and delayed delivery of the car we selected but David always kept us up to date with the facts and was very professional. The process was made very easy for us and on the day we collected our new car, David was so prepared & knowledgeable about all the processes that needed to be completed, as well as helping us to set up all the tech in the car for easy use. We are delighted with our new car and highly recommend asking for David if you are going down the motability route. Thanks for everything David!
27 agosto 2022
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Risposta di Shelbourne Motors
Dear Natalia
It’s a pleasure to read such a fantastic review about our Newry dealership. We will make sure and pass this on to David and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
A Positive Experience with Shelbourne Motors
Recently purchased an SUV from Shelbourne Motors where everything was excellent, from first point of contact to sale and an after sale. Ross, the sales executive, was exceptional the whole way through and he tended to every query and made sure emails were sent and telephone calls made as promised. For a used SUV, it was like brand new even though there was a slight issue with the vehicle after we received it, Ross got on to it and had it resolved immediately. I would highly recommend Ross and Shelbourne Motors for anyone thinking of buying a vehicle there for the first time (just like me) and I will definitely be buying my next vehicle there in the future. Overall, a very positive experience!
29 agosto 2022
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Risposta di Shelbourne Motors
Dear Customer,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Ross and the team.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great Attitude and help 👏
Although I didn’t purchased a car from Shelbourne motors in Newry. I can honestly say that the customer service from them was excellent. Ross, one of the salesman went out of his way to get me a video of a potential car and his attitude and communication were both excellent. Thank you again
18 luglio 2022
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Risposta di Shelbourne Motors
Dear Paul
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Fantastic customer service from start to finish
I rarely leave a review but feel compelled to on this occasion so that I can highlight the truly outstanding customer service I received from David at Shelbourne Motors Renault in respect of the purchase of my Alpine A110. From answering the multitude of questions I had about the car and taking time to facilitate several test drives, through to arranging competitive finance and conducting vehicle hand-over, the attentive and friendly service provided by David was second to none. As a direct result, I have no hesitation in recommending Shelbourne Motors Renault.
8 luglio 2022
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Risposta di Shelbourne Motors
Dear George
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to David and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
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