Shelbourne Motors Recensioni 1.459

Car went in to try and fix a radio fault, at the same time they done a recall on the injection computer. Since this recall was done the car is driving badly and very unresponsive but they just say it's not the recalls fault and It can't be it that is the problem. Must be a coincidence, With no solution give or any path to try and find a solution the customer care is so bad it would put me off ever buying a renault again. Advice would be to stay away.

Great service in finding new car. Lovely friendly staff and made to feel at ease. Made process of purchasing car a lot easier

I booked and paid a deposit for a 16 seater minibus on 19th December. I messaged your company on 24th April to check size for baggage. I was advised on30th April there was a mix up with bookings. At this time I spoke to Gavin ,the manager, who offered us 2 minibuses as an alternative. I had a group of 10 golfers and all the golf equipment coming over from England. I asked could the booking after ours not be cancelled in order to honour our booking. I was informed that this was booked for a family. I again advised that my booking was for 10 golfers who had paid in excess of £2500 for their visit . After a considerable time and effort in my part I was able to make other arrangements to facilitate my party.
I requested that my deposit be refunded . I was informed that it would be in my account within 5 days depending on my bank. I received no apology or offer of any compensation. To say that I am disappointed in the service provided would be an understatement at best. I have to also add that Megan was a great help.

Avoid Shellbourne motors Newry at all costs!! Sold us a car with no warranty! Claimed the car came with a full service history and warranty. Won't stand over it. No help what so ever!!

Aftercare is excellent. I had a problem with the exhaust in my 2014 Nissan Pulsar. This item isn't covered by warranty as it is a consumable item however Shelbourne fixed the problem as goodwill (got the car in Feb 24). Full credit to Shelbourne Nissan Portadown and I will be back and would recommend to anyone.

Had Craig at Toyota helping us with getting my mums motability car sorted, he was incredibly helpful and answered any questions we had, he’s a credit to the company

Have bought 3 cars off Ashley in the last 2.5 years will definitely be back for more great service

Buying our new car was a nice and smooth process. Ross McCann made it very easy for us and explained everything in great detail. A gentleman. Thanks very much Ross, great car. A+

Recently bought a Renault austral from shelbourne motors and was well looked after. I'm very happy with the motor and would like to thank Kyle for everything. A very easy man to work with.

Regards bobby

I recently bought a used Kadjar from the David and the team. Excellent service from start to finish. Car delivered to my door! Great communication by email and phone. All details were 100%

I recently bought a car at Shelbourne Motors Auto Select. Conall Cheetham was the sales executive. He was patient , very knowledgeable and help me with narrowing down what would be the best suitable car for my family. He took the time to show me different payment plans and I found his customer service to my family in high credit to the company he works for. Great prices, great service, would highly recommend this a place to look for a car in the future. Ross

I have been waiting for a call back for a month now. Have also contacted Renault customer service, they are not much better.

From the moment we entered shelbourne motors we were greeted by Conor Mc kenna. We felt very welcome & made no hesitation in purchasing our new car. Highly recommend.

Bought a car from shelbourne Portadown in Feb 23. Have had problem with electric handbrake and warning lights on dash.
Made appointment as it was still under warranty and told on phone repairs would be covered.
Drove 120 miles round trip to be told I would have to pay a fee of £120 to get it looked at as the warranty didn't cover this and that it could take up to a week to get car back to me. Courtesy car offered but charge of £15 for this service.
Complete waste of a day and fuel.
Bunch of amateurs for a supposedly big dealership, once they get the sale they don't care obviously.

Nothing was ever a problem with Michael the Sales Manager and David, both were a genuine credit to the company and overall how I believe service should be in Car Dealerships. Despite some delays outwith their control they went over and beyond to assist, offer alternatives.
Brilliant service.

I have had the pleasure of doing business with this company for more than a year. The staff are of the highest quality in terms of their customer service and professional manner. The cars are new and in immaculate condition. The staff definitely feel like good friends providing a courteous and outstanding service.

I recently purchased my beautiful Renault captur from shelborne motors and my experience was excellent. David (Bridges) was exceptional in helping me find the perfect car for my family's needs. I was kept up to date at every point and made to feel included in all aspects of my purchase from build to collection.
The staff at Shelborne motors are helpful, friendly and professional and made me feel incredibly welcome at all times.
My new car is fantastic I am so happy with it,it is just perfect for my family and David's help was key in finding our perfect fit.
Thank you Shelborne motors

Overcharging for work that wasn’t necessary for some months.

Quoting in red for items that weren’t needed ie falsely indicating that these works were urgent when they were not.

I had a mechanic look over the quotation who couldn’t believe how much they were overcharging me.

Invoice amended from over 1000 to 200. I will never have my car serviced at a Shelbourne motors again.

Lee Wortley was very helpful and I would recommend him to anyone buying a car!

I have been with Sherbourne motors for over 5 years now. My last car wasn't great but i guess it's not then fault but Dacia. BUT I wanted to change the car and Mark was such a nice guy. Helped me so quick. I would like to thank him.He is such a helpful guy and friendly too. Thank u Mark 😊 hope all goes well now 🙏🏻