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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My property is being handled by Ms Ava and she is excellently managing our unit. she is quite prompt to handle issues, we have recently resolved a 'Council' issue through her intervention. wishing h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Like a breath of fresh air Exceptional service, over and beyond their job role - others should take a leaf out of this book!! I've given my properties to let and manage with other agents but none... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using Seven Living to manage my properties for the past few years and have had a great experience so far. The service is professional, efficient, and takes a lot of the stress out of being... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jo has been an absolute dream to work with as my short let property manager. From the very beginning, she has been professional, proactive, and incredibly attentive to every detail. She takes care o... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di affitto di appartamenti
  2. Agenzia di affitto di appartamenti a breve termine

Scritti dall'azienda

We are a letting agent who keep thing simple and hassle free for both landlords and tenants across the UK.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

334 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(334)

69 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent and fast support

I've recently had the pleasure of interacting with James Dunn to sort out my move and tenancy. Every step of the way he has been quick and helpful when it comes to all my queries. Made the whole process easy and painless really.

14 marzo 2024
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Risposta di Seven Living

Hi Syed,
Thank you for your feedback regarding how James made your experience quick and easy.
Team SevenLiving

Valutata 5 stelle su 5

Great service

Laura personally made sure I got the help I needed when I was struggling with all the on line issues (due to me not being tech savvy) I got there in the end sorting my tenancy agreement with lots of virtual hand holding and patience from her. I’m now looking forward to moving into a beautiful brand new flat.

8 marzo 2024
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Risposta di Seven Living

Hi Ruth,
Thank you for sharing how helpful Laura was with setting up your tenancy.
Team Seven Living

Valutata 5 stelle su 5

We have been working with Seven Living…

We have been working with Seven Living for a while now and what an amazing team they are! I mainly deal with Laura Salter and she is so efficient and organised. Any issues are resolved promptly. The rest of the team are equally as fantastic and we at SQ Inventories thoroughly enjoy working with such a professional team.
Looking forward to working even more with Laura and everyone at Seven Living!!. Keep up the good work guys!!

5 marzo 2024
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Risposta di Seven Living

Hi Sam,
Thank you for sharing your feedback. It is much appreciated!
Team SevenLiving

Valutata 5 stelle su 5

Great team, with high quality apartments.

After working with seven living for a few months now, we can only give positives from our experience with them. They have a very efficient team and have good communication, Laura Salter who we deal with mostly, is extremely helpful and quick in getting back to queries we have.
The apartments they provide are of a high standard and a lot of work goes into the upkeep of them to provide a comfortable, clean, well maintained place to stay.

Any problems are resolved or looked into quickly and we can only speak highly of them from our experiences.

23 febbraio 2024
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Risposta di Seven Living

Hi Joshua,
Thankyou for your review and sharing how helpful and efficient Laura is with you.
We really appreciate your feedback
Team Seven Living

Valutata 5 stelle su 5

A great thank you to Laura and James of…

A great thank you to Laura and James of Seven Living for their help with my tenancy contract. Nothing was an issue and everything was arranged with efficiency! Made moving so much easier! Fabulous and highly recommend!

20 febbraio 2024
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Risposta di Seven Living

HI Karen,
Thank you for sharing your feedback about how helpful Laura and James have been assisting you with your tenancy.
Team SevenLiving

Valutata 1 stelle su 5

Since moving in The Grand Exchange in…

Since moving in The Grand Exchange in Bracknell, I have been experiencing significant problems with the refrigerator's functionality. It has not been cooling properly, causing the food stored inside to spoil prematurely. This issue has led to a considerable amount of food wastage and has been both inconvenient and costly for me.

I have already reported this problem to the maintenance team, but unfortunately, I have not received any USEFUL assistance or resolution thus far.

2 gennaio 2024
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Risposta di Seven Living

Hello and thank you for taking time to provide us with feedback.

Upon thorough investigation, we understand the frustration caused by the malfunctioning refrigerator. We want to clarify that, as a brand-new property, the appliances are under the manufacturer's warranty. We've been diligently working to address the issue, but unfortunately, there were delays in the manufacturer's service team visiting the property. As your letting agent we regret any inconvenience this has caused, however it is crucial to note that the responsibility for issues covered under the manufacturer's warranty lies with the manufacturer.

We have provided you with the contact details Beko and requested that you make contact with them directly to ensure you can arrange an appointment that is convenient for you. We recommend that you action this as soon as possible and would ask that you keep SevenLiving in the loop with this communication.

We do appreciate your patience during this process.

If you have any additional concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We value your tenancy and appreciate your understanding.

Team Seven Living

Valutata 5 stelle su 5

The Grand Exchange

I want to express my heartfelt gratitude for the successful completion of the new apartment build. The Grand Exchange in Bracknell.

James, what can I say!! One word (well two) sums it up.. EFFECTIVE and EFFORTLESS!

You were a breeze to deal with through the past many months. What was and is still a personal difficult time for myself, it was a challenge making decisions amongst the chaos and emotions I was going through and to have a seamless service with a smile your end, was and is priceless.

So, thank you from the bottom of my heart.
I look forward to making lasting memories in my new home.

Best regards,
John

4 dicembre 2023
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Risposta di Seven Living

Hi John,

We are so pleased that you are thrilled with your new home and that James could help make this as easy as possible for you.
We remain on hand to help and assist you.
Kind regards,
Team SevenLiving

Valutata 4 stelle su 5

Problem resolved efficiently

Thanks for Sharon. Really appreciate her speedy resolve of my questions.
Hope to having this efficient service in the future!

29 ottobre 2023
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Risposta di Seven Living

Dear Ms Lai,

Thank you once again for your feedback it is much appreciated. Your comments are essential to ensuing a quality service is provided.

Team SevenLiving

Dear Ms Lai,

Following on from the below promise we have sent you an email confirming the actions that the team have undertaken. All issues had been actioned in line with your requests, however we apologise if you feel that we had not liaised with you as you would have liked to ensure you were updated. The team remain on hand to assist you. Thank you once again for your feedback.

Kind regards,
Team SevenLiving


Dear Ms Lai,

Thank you for taking the time to review SevenLiving. We take you comments very seriously and are disappointed that you feel we have not responded to you in line with your expectations.

This matter will be reviewed and you will have a response within 24 hours.

Kind regards
Team SevenLiving

Valutata 5 stelle su 5

My Experience with Sevenliving

Throughout my 7 months of tenancy, I interacted with both Emma Loth and Laura Salter. They were both very kind and helpful to me. All my inquiries and requests were addressed in a professional and timely manner. I would like to extend my sincere thanks to both of them.

5 ottobre 2023
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Risposta di Seven Living

Hi Ahmet,

Thank you for taking the time to review SevenLiving it is much appreciated.

Team SevenLiving

Valutata 5 stelle su 5

Laura was very helpful

Laura was very helpful, and an extremely warm person. I had no issues with setting up my tenancy, and I greatly appreciated her help!

14 agosto 2023
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Risposta di Seven Living

Hi,

Thank you for taking the time to review the service received from Laura. We are thrilled that your tenancy set up went well!

Many thanks
Team SevenLiving

Valutata 5 stelle su 5

Emma is a star

Emma was extremely helpful during my tenancy. I did not have a good experience with Tia, however I was so glad when I connected with Emma who immediately owned my issue and resolved it in quick time. Emma, thanks a lot for all your help, you are a star!

28 luglio 2023
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Risposta di Seven Living

Hi Adesh,
Thank you for your feedback it is very much appreciated.
Team SevenLiving

Valutata 1 stelle su 5

I booked 2 serviced apartments at…

I booked 2 serviced apartments at Birmingham lastweek between 19-21th of June. I was overcharged by 700+ pounds on 16th JUNE. I then made multiple emails explaining the overcharge and proof of receipts to Sophie and Callum. First I was assured that it will be refund last week. No refund was made and again I was reassured that it will be refund by end of this week. Nothing happened again! I felt I like I have been conned by this company. For those who wants to rent a service apartment from them, please think twice. I will escalate further to the appropiate authorities and this should be resolved in good timing.

30 giugno 2023
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Risposta di Seven Living

Hi Kenneth
-Thank you for your feedback. This is being investigated as we take such matters very seriously.
We will be in further contact with you.

-To follow on from your comments and our response, the team followed up with you directly and explained that your refund was not been held but it was in process of being checked and verified as we waited confirmation from the 3rd party booking platform you had used.
This was resolved within several days and you were refunded.
We are sorry for that the refund payment was not a quick as you would have liked and any inconvenience this caused, but hope you are now satisfied that the matter has been resolved.

Team SevenLiving

Valutata 4 stelle su 5

Couldn’t be happier with my experience with Emma Loth!

Emma Loth recently assisted with me gaining access to my balcony after 3 months into a 6 month lease. Although I raised the issue of not having the key to the balcony two months ago and hadn’t heard anything, dealing with Emma was a pleasant experience. She was lovely and came after work to help after the issue was put on her radar! The next day, I had access! I’m currently writing this sitting on my balcony on a sunny morning, and couldn’t be more thankful! Thanks Emma!

4 stars only as the review is to Seven Living and the 2+ month issue wait. Emma deserves 5 stars though!

8 giugno 2023
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Risposta di Seven Living

Hi Claire,
Thank you for taking the time to review Emma's serivce. We really appreciate it!
Team SevenLiving

Valutata 4 stelle su 5

Thanks Emma

Emma Loth is very helpful when I asked and confused about the selective licensed. She replied me
and checked for me soon. She answered my queries clearly and quickly helped me find out the answer. She is so nice. Thanks Emma.

30 maggio 2023
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Risposta di Seven Living

Hi Amy,

Thank you we appreciate you taking the time to review Emma's great service.

Team SevenLiving

Valutata 5 stelle su 5

I had the best experience renting from…

I had the best experience renting from Seven Living, and want to say a big thank you to Emma who was beyond kind and understanding always

22 maggio 2023
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Risposta di Seven Living

Hi Dora,

Thank you for leaving a review about Emmas serivce.

Team SevenLiving

Valutata 5 stelle su 5

Professional team and service

A genuinely excellent service from Seven Living. As a landlord the team more than met my expectations from the very outset. Special mentions to Callum Simpson who provided clarity around the facts and figures throughout and then to Sam Cole who took care of every aspect on the onboarding process with the highest level of professionalism. Any question for Sam was always addressed swiftly and always with solutions attached.

19 maggio 2023
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Risposta di Seven Living

Hi Danny,

We appreciate you taking the time to review Callum and Sam's serivce and understand how well you were looked after.
Thank you

Team SevenLiving

Valutata 5 stelle su 5

This review is for Emma Loth

This review is for Emma Loth who helped me with the end of my tenancy & getting my deposit back. Emma was extremely helpful. She was very quick to respond to my emails and pointed me in the right direction when I confused with my deposit. It made the whole process very smooth and stress free as I was expecting it to be hassle. Fingers crossed you get Emma to help you with the end of your tenancy!

9 maggio 2023
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