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Valutata 5 stelle su 5

My property is being handled by Ms Ava and she is excellently managing our unit. she is quite prompt to handle issues, we have recently resolved a 'Council' issue through her intervention. wishing h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Like a breath of fresh air Exceptional service, over and beyond their job role - others should take a leaf out of this book!! I've given my properties to let and manage with other agents but none... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using Seven Living to manage my properties for the past few years and have had a great experience so far. The service is professional, efficient, and takes a lot of the stress out of being... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jo has been an absolute dream to work with as my short let property manager. From the very beginning, she has been professional, proactive, and incredibly attentive to every detail. She takes care o... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di affitto di appartamenti
  2. Agenzia di affitto di appartamenti a breve termine

Scritti dall'azienda

We are a letting agent who keep thing simple and hassle free for both landlords and tenants across the UK.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

334 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(334)

69 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great support

Communication is on top level fast and efficient replies, raised issues are taken seriously and tried to be solved as soon as possible with high professionalism. Overall amazing experience.

5 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent and efficient service throughout

I held a tenancy for 6 months with SevenLivingg and during this time the communcation and service from the staff at SevenLiving throughout from arranging the viewing, securing an apartment and addressing any minor issues during my tenancy up to the day I handed back keys were excellent and efficient. I would like to thank both Tia and Emma Loth for their support during my tenancy.

24 aprile 2023
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Risposta di Seven Living

Hi Barend,
Thank you for taking the time to review the serivce provided by Emma and Tia. We are thrilled to hear your were very pleased with their serivce.
Team SevenLiving

Valutata 5 stelle su 5

Quick and painful process. Fast responses

Emma was great and helped me renew my tenancy and change my payment date.

I called in the morning and she got in touch with me to sort everything out before the end of the day. It was great to get it all sorted easily and quickly

13 marzo 2023
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Risposta di Seven Living

Hi Abigail,

Thank you for taking the time to review Emma's service. We are pleased you were happy with the service.

Team SevenLiving

Valutata 5 stelle su 5

Tia has been exceptionally brilliant

Tia has been exceptionally brilliant. She has always answered or returned my calls immediately. Very professional in all aspects of the properties in Birmingham. Thank you Tia

23 marzo 2023
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Risposta di Seven Living

Hi Brij,

Thank you for taking the time to review Tia. We are thrilled to hear how pleased you are with Tia's professional service.

Many thanks
Team SevenLiving

Valutata 5 stelle su 5

Extremely helpful and efficient

Emma Loth was extremely when I lost my flat key. She made it very easy to arrange to get a new one to me as soon as possible. Thanks Emma!

15 marzo 2023
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Risposta di Seven Living

Hi Beth,

Thank you for taking the time to reivew Emma's service. We are glad everything got sorted for you.

Team SevenLiving

Valutata 5 stelle su 5

From the viewing(carried out by Emma…

From the viewing(carried out by Emma Loth) to the move in, I had a good experience.
The customer service was great and emails were responded to promptly as well.

16 febbraio 2023
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Risposta di Seven Living

Hi Omotola,

Thank you for taking the time to review the serivce you received. We are pleased to understand that you had a good experience.

Team SevenLiving

Valutata 5 stelle su 5

I had cause to e-mail Seven Living…

I had cause to e-mail Seven Living about a maintenance issue with a light switch and would like to say I was well impressed with the way Emma Loth dealt with my issue all sorted now

2 marzo 2023
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Risposta di Seven Living

Hi Chris,

We are pleased you were impressed with Emma's service and appreciate you taking the time to post a review.

Team SevenLiving

Valutata 1 stelle su 5

I am a returning client however this…

I am a returning client however this stay has been an absolute nightmare. I arrived 23rd to find blood, urine, feces on & around the toilet. It was not fit for use. Contacted them immediately & was advised that the cleaning team would come the next day to clean the toilet & to replace the seat. Unfortunately this took them over 30 hours to get the toilet cleaned & then the cleaners refused to replace the seat but instead applied pure bleach on the seat to make it look white! Bleach guidelines state that any skin contact should be avoided as can cause burning. I was contacted on Monday 27th where is was agreed that then toilet was unusable & they would replace seat..Today 1st March I am still waiting for this to happen. Not mention the TV didn’t work, they left dirty laundry in the apartment. I am having had to go to the local shopping mall every time I need to use the facilities.They have refused to supply me with there complaints procedure. My only cause of action now is to apply for a chargeback as I paid for an apartment with a working kitchen, bathroom & TV. I have received 1 out of 3 things this property advertised.
Seven living, thank you for your response. I reported both the tv & toilet at 11.14 some 30-40 minutes after I moved across. If you would like I am happy to publish the screenshots on this site? You offered 1 other room which was on the 1st floor however, the lift was not working & you were aware that I am a blue badge holder with limited mobility.

23 febbraio 2023
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Risposta di Seven Living

Hi,

Thank you for your feedback, we really care about guests having a comfortable stay within our properties and we’re sorry that the stay didn’t hit your expectations.

During your stay we made a number of attempts to make your stay comfortable to yourself including moving apartment (a cost to replace linen and reclean which we absorbed) as you were originally allocated an apartment which had too much traffic noise from Wokingham Road a single carriage, B road which is around 20 to 25 yards away from the apartment (this is a complaint we haven’t had before.) After moving you reported a dirty toilet over 8 hours after taking the keys. We sent the cleaners back into the property within 12 hours as these are self-service serviced apartments and cleaning has to be pre-scheduled.

We did also come up with a number of other solutions including moving alternative apartments (which you felt weren’t suitable) and a refund of what was a non-refundable booking, which you refused.

In addition we were not made aware that dirty laundry was left in the property and when you told us the TV did not work we confirmed how to get it working to which you confirmed that you were then able to watch the TV. Following this we did not hear anything to the contrary.

Team SevenLiving

Valutata 5 stelle su 5

We recently relocated from US looking…

We recently relocated from US looking to rent a Flat in Birmingham . Emma Lott made our rental experience very pleasant! She was very responsive to our inquiries and knowledgeable about the Flat details, her availability to meet my husband’s schedule for the showing was very important to us. The rental process with Seven Living has been very fluid, they are a great team.
Thank you
M Carmen Bass

23 febbraio 2023
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Risposta di Seven Living

Hi Carmen,

Thank you for your feedback about the service Emma provided. We are thrilled to understand Emma made the experience easy and straightforward.

Team SevenLiving

Valutata 1 stelle su 5

Fraud they steal your card details and…

Fraud they steal your card details and carry on charging you even after you vacate the property. My card has constantly been charged for no reason. I wake up and see charges from this company.They carried on taking money from my account without my consent.
I booked this property for my family on Airbnb on the 4th of February till 18th of Feb. they didn't disclose they charge any deposit even though Airbnb doesn'support deposits and charges outside Airbnb. Upon arriving the property they insisted on deposit and wouldn't check us in until we did pay them

We paid the £200 deposit as it was last minute and no options.

We have needed to extend our booking and they forced us to pay extra cleaning fees that we already paid they charged another £200 deposit for the booking extension straight to my card without contacting me.

Right now I have been fraudulently charged over £425 that I'm yet to get back we we checked out there's no damage and the property has been left on pristine condition.

We checked out at 9:50 am we needed the keys to get through the car park so we used the keys and put it back into the lockbox after we got our taxi out and again without my consent I was charged £25 for late checkout check out was 10 o'clock and it was slightly past 10 and yet they charged me even though I spoke to them before checking out and they know what time I checked out.

18 febbraio 2023
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Risposta di Seven Living

Dear Oprah,

The Team here have been in constant correspondence with you throughout your stay.

An additioanl £25 has been charged in line with our T&C's because the keys were handed to the Housekeeper after the specified checkout time. This is standard practice covering the Housekeepers time to wait.

In respect of the deposit funds SevenLiving are not holding your money. Team SevenLiving have already confirmed with you that these funds have been returned as per the standard checkout practice. A refund can take up to 7 working days and is not instant, which has also been confirmed to you.

Kind regards,
Team SevenLiving

Valutata 5 stelle su 5

Really pleased with the communication…

Really pleased with the communication and service from Seven Living, particularly by Emma Loth who has been phenomenal at replying to my queries quickly and professionally. She addresses all my concerns and goes out of her way to keep me updated consistently. I had an urgent plumbing issue and she was so good at prioritising the job and getting it resolved. Super service. Thank you Emma :)

13 febbraio 2023
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Risposta di Seven Living

Dear Naur,

Thank you for taking the time to review Emma's service. We are please to hear you have been very satisifed.

Team SevenLiving

Valutata 5 stelle su 5

Thank you to Sam and the team at Seven Living

Seven living manage 2 of my properties in Birmingham and the service has been great. Especially by Sam Cole, in particular dealing with developers on handover of my 2nd property/ challenging them on snag lists and getting everything sorted for me. Can’t thank him or recommend Sam enough!

7 febbraio 2023
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Risposta di Seven Living

Hi Joe,

Thank you for taking the time to provide feedback about the service provided by Sam. We are thrilled to hear what a great job Sam has done for you.

Team SevenLiving

Valutata 5 stelle su 5

Seven Living were very professional

Seven Living were very professional. Oliver and Sam were particularly very helpful in making a first attempt at serviced accommodation get off the ground. Whole experience has been great.

1 febbraio 2023
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Risposta di Seven Living

Hi Steve,

We are pleased that Oliver and Sam have made your trasnistion to short let a great expereince. Thank you for taking the time to review and share your experince.

Team SevenLiving

Valutata 5 stelle su 5

Great Experience and Thanks 'Tia'

We just rented an apartment in Bicester with Seven Living and it was a great experience.
We particularly are grateful to Tia (Fateha Begum; Sr. Propert Manager) who ensured a very smooth processing of our request. She also went to great lengths to accommodate our special requests about having pets. I highly recommend her and Seven Living

3 febbraio 2023
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Risposta di Seven Living

Hi Sanz,

Thank you for taking the time to review Tia's great service supporting your move in. We are thrilled you highly recommend Tia and SevenLiving.

Team SevenLiving

Valutata 5 stelle su 5

Excellent location

Excellent location , close to tram link on Broad street . Comfortable bedrooms and clean .

24 dicembre 2022
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Risposta di Seven Living

Hi Kwabena,

Thank you for your review. We are pleased you enjoyed the apartment.

We do offer return guest discount upto 20% which Callum can assist with on 0121 468 3264. We hope to see you again very soon!

Team SevenLiving

Valutata 5 stelle su 5

Lovely accommodation!

Lovely accommodation! Walking distance within pubs and bars and restaurants. Good place!!!

18 novembre 2022
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Risposta di Seven Living

Hi Ysabel,

Thank you for your feedback about enjoying the accomodation!

We do offer return guest discount upto 20% which Callum can assist with on 0121 468 3264. We hope to see you again very soon!

Team SevenLiving

Valutata 5 stelle su 5

We had a lovely stay!…

We had a lovely stay in this fabulous house, all very luxurious and furnished to a high standard. We had a couple of instances when we needed to get in touch during our stay and the company responded very promptly, even over a weekend. Would definitely stay here again!

2 dicembre 2022
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Risposta di Seven Living

Hi Hilary,

Thank you for taking the time to review your stay. We are thrilled to know you had an enjoyable time and received a great service. We do offer return guest discount upto 20% which Callum can assist with on 0121 468 3264. We hope to see you again very soon!

Team SevenLiving

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