Secure Trust Bank PLC Recensioni 

4367
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Secure Trust Bank PLC are an easy, friendly, helpful company to deal with. Cash deposited always shows up quickly on the account and an e mail confirming money has arrived. Withdrawals are always act... Leggi di più

Valutata 4 stelle su 5

Great until I realised there was a better interest savings account I could move to despite being on a variable rate. Loyal customers should be given better rates when holding a variable rate account w... Leggi di più

Valutata 5 stelle su 5

Person who dealt with my issue was polite patient and very helpful. He was very informative and allowed me to write every step down. Got me up and running on my account. Very helpful and friendly and... Leggi di più

Valutata 5 stelle su 5

Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Leggi di più

Dettagli dell'azienda

  1. Banca
  2. Istituto finanziario

Scritti dall'azienda

At Secure Trust Bank we provide simple, transparent savings accounts and business finance.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(4367)

1075 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent all round experience

Excellent all round experience since investing with them over a year ago. I was wary of, as always, the many excellent reviews on TP, since there's a whole industry of bulk paid-for fake reviews out there that mislead people to trust awful companies and outright scammers.

However, this one really does what it says on the tin. No hesitation whatsoever in recommending them! Very slick & professional service.

7 agosto 2026
Valutata 3 stelle su 5

Good rates of return

Good rates of return. Difficult to complete maturity intructions, cannot be accessed from within online banking, and the account information needs to be reentered on the maturity page despite being accessed with a maturity code for a specific account. Also, only an 11 day window to complete the instructions. Received today (7th) closes 18th. Other accounts allow several weeks to decide.

7 agosto 2026
Non scritta su invito
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Risposta di Secure Trust Bank PLC

Hello,
Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the rates of return offered on the account.

We're sorry that you experienced difficulties with our maturity portal. We appreciate your comments regarding the inability to access the maturity portal directly through online banking, the need to re-enter account information despite using a maturity code, and the limited 11-day timeframe available to provide your instructions.

We understand how these factors could make the process less convenient, particularly when compared with providers who offer a longer decision period. Your feedback has been noted and will be shared with the relevant team for consideration as we continually review and improve our customer journeys.

Thank you again for bringing these points to our attention.

Kind regards,
Sophie

Valutata 5 stelle su 5

Efficient and helpful service

My investment was due to mature abut when I accessed it on line it wouldn’t allow me to close it on maturity so I phoned Secure Trust. I got through to an advisor without delay and explained that I wished to close the account and have the funds sent to my nominated account. The lady was very helpful and organised this for me. The money is in my bank account today (date of maturity) and I can only say how efficient the whole process was. Well done Secure Trust.

4 agosto 2026
Valutata 4 stelle su 5

As an existing

As an existing, non-internet customer we wanted to change the product we had with Secure Trust Bank to a better one that was on offer. We had serious difficulties in opening an online account for existing customers and the very pleasant man helping us seemed out of his depth. We spent a long time on the phone with new passwords and PINs but to no avail. We tried the next day on a PC rather than an iPad but with no success, most frustrating. We rang again and the lady we spoke to was able to sort out the problem very quickly (they had an obsolete phone number for us on their system) and all then went well and smoothly.

The people we dealt with were charming, clear and helpful. It's a reputable bank and its products are competitive. Despite the above hiccup (which is unlikely to affect anyone else) I would thoroughly recommend Secure Trust Bank for both their products and service.

6 agosto 2026
Valutata 5 stelle su 5

Whilst an online account and…

Whilst an online account and correspondence by secure messaging this has always been successful.
Closed one of my accounts this week for a big holiday and easy to do.
Also had to change my monthly interest nominated account earlier in the year and customer service made this easy for me.

5 agosto 2026
Valutata 5 stelle su 5

Super speedy help when I needed it with…

Super speedy help when I needed it with some different queries. Very efficient, knowledgeable and friendly help over the telephone- even got a call back to check with me. It’s not often I receive this level of service.

6 agosto 2026

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