Secure Trust Bank PLC Recensioni 

Very helpful, patient, extremely polite.

Easy to set up savings account,with excellent rates,great website and simple app,with easy access.
Highly recommend.

Ease and acare attached to customers needs

very helpful and kind staff on the phone that assisted me manging my on line requirements

Easy to open, use and close the account. The app is clear & easy to use and the interest rate competitive although did reduce after a time, hence moved savings to another account.

Was told id have 4.7% online for 1 year, then when I put alot of money for good interest rate, every month it went down and down.

Reasonably promptly answered. Issue resolved.

Easy set up and good communication of transactions via the app and emails.

My supporter was professional, friendly and very supportive. As I am 85 years old, he had great patience and took me through the process I needed to do on the internet, which I hadn't done before. Thank you.

Helpful customer service

Quickly processed my requests.

Withdrawals are actioned on the day of request if before 14:30 and you get an email confirming the withdrawal too. Some of my other banks insist on waiting 24 hours before actioning.

Always helpful

Because the chap I spoke to was so polite and helpful and completely answered my query

Always acted on my instrucions quickly .
Excellent service all round.

minimum wait time 1 min. plus
Call handler pleasant, attentive, & proffesional.

I first encountered STB through a retail 0% credit agreement with V12, and then became a (very minor) shareholder, and finally I also now have a savings account. I use the apps and find them excellent, and I like they way they do business. I have been able to manage my accounts exclusively online and via Apps, but these are very intuitive- and I feel that if I had need to contact them that telephone customer service would be just as good. Recommended.

Great bank, terrible app, over a year i only managed to withdraw twice without hassle and needing to ring the bank, each time i was told its all working fine, but when i tried to withdraw i was alway told cannot continue as there is an outstanding transfer already in progress, but there wasnt, so sadly after failing to withdraw again yesterday i have finally admitted defeat and closed my account, sad as i liked the rest of the services

Pretty competitive rates for cash savings products and a range of options. A good easy to use app and most importantly excellent and prompt customer service.