Great until I realised there was a better interest savings account I could move to despite being on a variable rate. Loyal customers should be given better rates when holding a variable rate account w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Person who dealt with my issue was polite patient and very helpful. He was very informative and allowed me to write every step down. Got me up and running on my account. Very helpful and friendly and... Leggi di più
Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Leggi di più
A good rate for saving while it lasted. Unfortuantely the renewal rate could be bettered so we switched. EXCELLENT transfer of our ISA to new provider - seamless. Would definitely use again if the... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Informazioni di contatto
Yorke House, Arleston Way, B90 4LH, Solihull, Regno Unito
- 03451 117 092
- securetrustbank.com
4,6
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
very good saving rate
11 agosto 2026
Helpful Customer Service
Secure Trust pays competitive interest rates. In this particular instance, I had contacted the customer service helpline on 6 July to request a tax certificate for an account that had closed (unfortunately my internet banking was disabled in 2022 after a mix up over my membership ID number). The tax cert didn't arrive the first time (lost in the post?) but after a 2nd request, when I spoke to Anita on 12 August, it arrived within 24 hours.
12 agosto 2026
Highly recommend
Very smooth transaction from start to finish. My 2 year fixed rate has just matured and no issues at all. Very pleased and would highly recommend.
13 agosto 2026
great service
easy to understand product range
easy to purchase
regular upto date communication
very helpful when making phone contact
11 agosto 2026
Additional downloads
Tried to download a statement for my new bond but was unable to. They are looking into the website design to see if they can make it more 'user friendly'.
You do need to have a statement when you have just invested, rather than wait a year for it when the first interest rate has been applied.
11 agosto 2026
Excellent product
Excellent product. Great communication and easy to use app. Highly recommend this bank
13 agosto 2026
I gave them some money for 2 years
I gave them some money for 2 years, they gave me more back as promised. They did change the mobile app half way through which was a pain as I lost mobile access, but hey, they delivered on their promise which was the highest interst rate at the time.
11 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Customer service is zero.
Customer service is zero.
Despite giving all security details over 'phone unable to leave advance secure electronic message regarding maturity of bond.
13 agosto 2026
Risposta di Secure Trust Bank PLC
Hello Frank
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. I understand that you have now spoken to our relevant team and are aware of the next steps required for your account.
If you require any further assistance please contact our Customer Services team.
Kind Regards
Gemma
very helpful
12 agosto 2026
Friendly and helpful advice over the…
Friendly and helpful advice over the phone, website works exactly as expected, very happy with the service.
10 agosto 2026
Very competitive interest rates and…
Very competitive interest rates and user friendly web site, easy to deal with.
12 agosto 2026
Easy to set the ISA up
10 agosto 2026
Helped me using very clear instructions.
12 agosto 2026
Good conversation with advisor who…
Good conversation with advisor who quickly understood our query and provided a quick solution to our request
12 agosto 2026
Chaotic
Chaotic. It is impossible to transfer money to a new account. A new profile is generated and causes problems. Staff are helpful and friendly but they computer systems cause the problems. Allow a day or more plus several phone calls to get a resolution to what should be a very simple operation.
12 agosto 2026
Risposta di Secure Trust Bank PLC
Hello,
Thank you for your feedback. We're sorry that transferring money to a new account proved to be so difficult and required multiple calls to resolve.
It's disappointing to hear that system issues and the creation of a new profile caused unnecessary complications. We're pleased that our staff were able to help.
kind regards,
Sophie
Years of experience dealing with helpful people
Over the years of dealing with Secure Trust I have found their service, communication and patience on the phone superb. Their rates of interest are normally better than average too. A pleasure to deal with.
12 agosto 2026
always very useful and pleasant.
12 agosto 2026
Easy to open new account(s)
10 agosto 2026
Always reply to any messages I’ve sent.
11 agosto 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.