Secure Trust Bank PLC Recensioni 

Isa matured on 12th. Had already done a transfer requst to move to Vanquis. Phoned on 14th as money had not move. Spoke to a WFH female (with child in background) only to be told money going today to Icici !!!!. Queried immediately, put on hold and when eventually came back told its a mistake will go to Vanquis today but will take 3 / 5 days to reach new account. When questioned over time span the line was cut off (seeing to child again ??) All this took over 11 minsutes
Phoned back and got a young man actually working in the office, sorted it all out within minutes and told money woulld go today and be with Vanquis today. After 4 hours received a text from Vanquis money in my new account. 11 out of 10 for the young man
Just goes to show WFH does not work especially when you are looking after children at same time and would appear giving them more attention than customers

ISA money going into an access account for a couple of days before transfer to new supplier

Great savings on my ISA, the customer service team I have spoken to, were super friendly and knowledgeable.

Good rate and good communication.

Easy access to website. Swift payment of interest.

I found the account reasonably easy to set up, I also downloaded the app which is very useful for keeping track of your savings. I was kept informed nearing the end of my savings period with information of new accounts with competitive interest rates.

Good rates. Easy access

Professional and trustworthy bank that I was happy to use and will no doubt use again when required

I feel that my investment with the bank is a safe and good investment. The staff are very helpful.

Simple quick and easy to set up and operate the account.

My experience is limited,l opened an account.The money sits there for the duration of the term and then l withdraw the monies if the rate drops,

The man I spoke with was helpful and patient and I sorted out my login and reset everything, so now I can access the account easily . I didn’t wait long to speak with somebody either .

Everything was easy to understand and navigate and I found the process very easy.

Prompt, accurate and timely service.

There was no problems with contacting the company with queries or with receiving my interest payments month by month. The final closing of the accounts for my deceased husband was a bit traumatic but I suppose that's because they have to make sure no fraud is taking place. All in all I have no complaints.

Very efficient, easy to use website, good rates of interest, no problems at all, thank you.