Saxtons Recensioni 

Positive
My experience was great because of Tiean. She has patience,is very respectful and a good listener.She kept in touch with me even on her days off.
As I picked the car when Tiean was off,she reached out to check if all went well.
Keep up the good work Tiean.

Negative:
On the day I picked the car,Tiean was on leave and I felt the relationship and conduct was more transactional and felt rushed.
I would have loved to have the car with a ribbon and have the experience of unveiling it especially after spending a lot of money.

Mo and jenna are the best

I purchased my Jaguar F Pace roughly 2 months ago. After a month of ownership I decided to take a road trip, prior to this I had done between 100 and 150 miles since purchase. Upon inspection the oil was Black, as if it hadn't been changed. I decided to investigate further upon my return as my bookings were non refundable.

When I contacted Jaguar they advised that the service history stated Saxtons had only done 1 of 5 or 6 things which needed to be done at the 42,000 mile service. They also advised that there was no evidence of the air conditioning service ever been serviced, and that there was an outstanding safety recall for a turbo oil return pipe leak, which was first issued in 2024.

I raised these issues with Saxtons Customer Care team and there first response was to dismiss what I stated by saying "As the remedial work had already been done, and didnt give them any time to sort it themselves, there would be no financial contribution", I never once stated that the remedial work had been done.

I advised them of this and initially they offered to pick the car up and undertake the work, when I accepted the excuses started again about why they wouldn't do anything.

2 examples:

"The air conditioning MAY have been serviced by a third party dealership by the previous owner" , by that logic, it is just as easy to assume that they may not have.

When questioned about the cabin filter not being changed "It is not Jaguar policy to change the cabin filter at this interval", I took a screenshot which states that it is in fact part of this service interval and their answer magically changed to "the filter was inspected and found to be in satisfactory condition". So basically, if the filter looks clean, they have no responsibility to change it despite what the manufacturer states in their service schedule".

Do yourselves a favour and find a more honest car dealership and save yourself the countless headaches. I have decided to have the work undertaken by Jaguar and will then be seeking legal action against this company.

This company is a big scam, I bought a car from them about 3 months ago and when I noticed under the bonnet an oil leak I took the car to the garage and they discovered the front differential seals was leaking for so long because and has oil dripping and marks to prove is been leaking for a long period, I call Saxton and told me to call the warranty team auto protect, they also put me to buy a 2000£ warranty, now the warranty doesn't want to cover the cost of the repair which was 934£ and neither Saxton. I call them in a 3 months period but they still refuse to pay for the repair, buying a car with 37500£ and no one take responsibility for what they sell,
I will make a claim against Saxton to the financial ombudsman because it is unacceptable how they scam the people telling them the car has pass 200 and something point check, they can even be bother to take the undertray down to check the car properly before leaves the showroom.
After this experience I will not recommend to any one to buy cars from this dealer because when you there they promise everything is covered an your car so you don't have anything to worry about, but when they face the problem they don't want to resolve,
I hope this feedback will be seen by many people and also some higher at Saxton.

Charles contacted me promptly and professionally. Unfortunately I chose not to pursue the car in question.

Thanks

Disappointing After-Sales Experience

The purchase and collection process went smoothly, and our salesperson was professional throughout. The vehicle was presented in excellent condition, and initially everything looked very positive.

Unfortunately, the experience changed after the sale. We purchased the extended warranty after being assured by multiple members of staff, including a manager, that it included European breakdown cover. This was particularly important as we have a European road trip planned this summer.

After reviewing the paperwork at home, we discovered the cover was actually UK-only. While mistakes happen, what was most disappointing was the complete lack of response from Saxtons despite several calls and emails asking them to address the issue.

There also seemed to be significant pressure to leave a positive review before leaving the showroom. Once the sale was complete, it felt as though we were no longer a valued customer.

Overall, a good buying experience let down by poor after-sales service. Based on our experience, we would not use Saxtons again.

UPDATE: Saxtons' response suggests the issue is simply that we failed to understand the product. We purchased the warranty specifically because we were told it included European breakdown cover; had the cover been explained accurately, we would not have bought it. If a customer raising a genuine concern is dismissed so readily, perhaps a rethink of the standard of customer care expected in prestige car sales is needed.

Very friendly and great service from Sunny and Aymane - had a few issues to overcome but they were all dealt with professionally - would definitely recommend to family and friends

Stay away from this company. They sold me a faulty car with engine light coming on since I have bought the car. Being going back and forth for months. No one in the company wants to take ownership. Also sold me a warranty without going into detail what it covers and made it seem like it was part of the car sale. Stay away from this company

Eammon and Steve. Professional, friendly and approachable. Cannot fault the service in anyway. Not pushy for extras purchases.

Amazing service..recommended 💯

This is the fourth Landrover discovery I have purchased fron Saxton in recent years. Once more I had complete confidence in the quality of the vehicle and the professionalism of the company. All of this was exceptionally well represented by the sales person Tiean, for whom nothing was too much trouble.All my questions answered, attention to detail, and ensuring that delivery of my vehicle was exactly as requested.

Teian was amazing, very funny, makes you feel at ease and process is very quick!

Service was a little slow at the beginning of the process, not sure why, but we had to wait almost an hour before we got to see someone. Once we were allocated a team member things moved along swiftly and we were presented with a number of options on purchasing the vehicle. The option we chose wasn't the reality in the end, and we had to pay a little more above our first choice. As the deal came to fruition Saxtons were excellent and very helpful and attentive to our needs on the day, the car was presented in great condition by Harry, our sales person, and I couldn't be happier with my vehicle.

Nice and cleaning

Helpful throughout the whole process. Andy was great.

Tiean is superb, I would recommend highly. Thank you Saxtons

Thanks to Norman and Jenna for making the sales process seamless

Premium dealership, stood up to their reputation in every step of the buying process. I will definitely be buying again from them.

Amazing experience
The personnel is experienced and well trained
From the initial phone call with Roz until completion of the the purchase with Jordan my whole experience was 10 out of ten

Very helpful staff car is fantastic sold to me with great service