Saxtons Recensioni 

In many ways very good - Ismail and Jenna very helpful.
Car advert is misleading in how it shows the spec of the vehicle.
The car is due its 4 year service but was only given an oil change.

I visited Saxtons to see a specific vehicle they were advertising as one of several I was looking at up and down the country. I was shown this contender by Harry, who was polite, knowledgeable and a pleasure to deal with. The follow-up and communication was very professional. I eventually bought from another dealership based on the deal I was offered. However all my dealings with Saxton staff were positive.

I’ve got there. The car was not as described the chap who described it missed a few bits on it but he is new to the job I had Ali sales manager chat to me and he reimburse me my train fair so it was nice for him to do that, even though it was a wasted day I will keep an eye out and try them again. I believe it’s just one of those things on the day.

After Saxton getting back to me about my issues with my car they used excuses about that the car is over the 6 months so they can't do anything about the problem with the tailgate. So after them offering me an exchange of vehicle of upto £18,000 even tho I paid £27,500 7 months ago problems have just been swept under the carpet

Excellent experience
Alvin was super helpful, diligent, and got me into my dream car on the same day!

I had a fantastic experience dealing with Harry from Saxtons. From start to finish he was friendly, approachable and incredibly knowledgeable. He took the time to understand exactly what I was looking for and gave honest advice throughout the process. What really stood out was that he wasn’t just trying to make a sale—he actually pointed out products and options that wouldn’t work well for my needs, as well as those that would. That level of honesty is rare these days.

Harry went above and beyond, spending plenty of time answering my questions and making sure I was confident in my decisions. He’s a real credit to Saxtons. This young man is going to go far in life. If he ever fancied a career in construction, I’d snap him up without hesitation! Thanks again, Harry, for such outstanding customer service.

Just brought my new car from here. Had the best experience from Mo and Jenna. 10/10 for service from them both.

Thanks guys for being so helpful and supportive 💓

Saxons were very good. Quick with the paperwork etc.. had to wait for 1.5 hrs for the vehicle while it was cleaned and then the service warning came on. I was not informed it would need a service straight away.

I would recommend Saxons other the smalll issues noted. Thanks

Tom was great start to finish

Tom and Andy were great

Saxtons provide unrivalled expertise across a broad sector of the SUV and 4x4 market. The quality and range of vehicles is first class with extremely favourable prices. I found their customer services to be exemplary and fully recommend their services and vehicles.

Excellent service from Saxtons, special shout out to Mo who made the process easy from
The initial enquiry to collection.

Terrible experience, bought a 2025 Evoque, which i have wanted for a long time. The car is great however I part exchanged my Toyota chr which still had finance with Toyota, i was told it would be settled within a week so trusting Saxtons I cancelled the direct debit after 3 weeks Saxtons still haven't settled the finance and it's ruined my credit rating gone down 155 points.
Also the underbody sealant package they talk you into is a scam they spray your rubber cv gaiters and rubber suspension bushes why rubber doesn't corrode but my steel rear subframe is going rusty right in the middle of the rubber parts they sprayed total rip off £800 they had from me and my husband yes we both bought cars spent £68000 in total. shoddy practice wouldn't even do an oil service on my car.

Andy brilliant. Cars have always been fantastic here. Highly recommend

I had significant issues with my purchase which gave rise to some anxiety, irritation and additional cost.
There were two causes: the sales representative was under-informed about the vehicle and had to be chased for basic details about the fitted options (which eventually I had to purchase on-line). The representative knew there was an after-market immobiliser fitted but that was all: no paperwork, no information about management of the input codes or how to change them. I had to pay a professional technician to check the registration of the immobiliser, update its software and take me through the management of it. I wasn't told that a tracker was fitted or its status - again no paperwork. The handbook was missing: no explanation, no attempt to replace it. The worst error lay in the car's preparation: when I went to pick it up the dash was showing the alarm symbol and low tyre pressure in the rear nearside wheel. I pointed this out and was told that it would solve itself after a few miles. I chose to differ. The car was driven off to the workshops where it came back with a cleared alarm. Sixty miles into the ride home the alarm reappeared and the tyre was losing pressure quite quickly. Two stops at service stations on the M1 were required. At Kwikfit the next day it was diagnosed with two slow punctures and six cuts to the inner wall of what was an almost-new tyre. Saxtons mechanics knew - or should have known - that this tyre was not only faulty but represented a safety risk.
In the event, I replaced the tyre the next day and sent the invoice to Saxtons Aftercare. They were civil and prompt and offered me 63% of the cost of the tyre. After one more to-and-fro they agreed to 100% refund of my costs.
I feel that all of this could have been avoided if the the sales representative had properly understood the vehicle and its condition, and that the vehicle preparation had been properly thorough. I will be taking the vehicle for a complete health check to a main dealer whilst it remains in the 30 day period which, under the Consumer Rights Act, is the time period for any substantial misrepresentation of a purchase to be fully refunded.

We bought our mercedes car from Saxton and can honestly say the customer service shown by Jenna and Ishmael was an excellent one. Attention to details and Jenna making sure we get the best deal possible and ensuring that everything went so smoothly. Thanks Jenna and Ish.

Very professional service

Alvin made the whole process seemless

Buying an expensive performance SUV is challenging but I had my requirements and expectations and Saxton’s, and especially Alvin went the extra mile to ensure these were met

Even delivering the car to my home address

Thanks Alvin and Saxton’s

The staff were absolutely amazing and helped me choose the right car. I am so pleased with the level of service in the Chelmsford location, helping me walk happily away with my new Mercedes GLC AMG, would absolutely recommend to friends and family!

Great service by Jordan, Sunny and Luke.