SAIL Recensioni 

Poor business online. Does not refund online order thru mail, post without 11$ fee. Shipping not cover. More then 40percent discount not refund. Risky for the customer to pay more then the value of the item. Boot are too small. That store is good only for in-store shopping and in-store refund.

I received very quickly my online order placed August 29, 2023 and received September 1, jacket, long thermal warm socks and gloves. All in a great condition, customer service when I called the SAIL Cambridge store to inquiry about my order was friendly and helpful throughout shopping and shipment and in regards to my order. Nationex that was delivering my package had great notifications system by text notifying all the way about shipment and delivery, it was delivered on time they told they will deliver and at our house exact address to the front door. Package was intact, everything inside the package was also packed appropriately. I bought a jacket at sale price no one else online offered that price for jacket like that, very affordable at just 59$ that was 119.99$ windproof and water repellent by Borealis cute mid season jacket in lovely color. It was all worth it and I am glad I shopped at SAIL regardless of all the negative reviews I read after making my purchase that left me stressed and worried. I do recommend shopping online at SAIL and if I was close to actual stores I would shop there as well because of the service I received over the phone at the Cambridge store.

I am writing to express appreciation for the service that I received from staff at Sail today:
1. Sales Associate Ben who helped me to find shoes that fit my unique needs, waterproof, wide foot, which is not always easy, and help me to understand the unique features of each of the brands and shoes that he introduced to me.
2. Staff at the sales desk who reminded me to try the shoes on when I get home, do so indoors (which is fair) to make sure that the shoes that I bought are a good fit for my need.

14 days and still waiting for my order. Customer service is downright pathetic, they continue to leave me hanging without trying to resolve the issue

no brains what so ever , shoes department
never answers their calls , ( has, Holes ) can't write the real word sorry,. You get another clerk not busy doing nothing and its not her department , can t check for availability, . never again. since covid service every where is BS . sick of it all.

I would highly NOT recommend this company, I paid for a new Lowrance elite 7 FS all season package on November 26th.
I have already been long charged, asked how my experience was (which is currently absolutely horrible) with no follow up to this problem.

I have not received my product.

On top of that, I have emailed both the carrier and SAIL about said product, and no one can tell me where it is, they have sent me one email to inform me they are "looking into it," now over two days ago.

On top of all this, no one has even apologized, or acknowledged how incredibly frustrating this is.

This customer service is horrible, and now I am currently just waiting for a $1400 product that appears to may or may not come, and stuck with the bill.

**Update they have confirmed they have lost my package. However still NO sorry, or accountability on their behalf. Just a "thanks for your patience" which I must add, I have clearly communicated in emails, I have lost my paitence a long time ago.
They stated they will give me a refund but due to high volume they'll get to it, when they get to it?!?!

They must really hate customers, and their job since they seem so bothered by a customer who just tried purchasing an item for the first time worth over $1000.

If I could give a company negative stars, this is by far the first company I have ever expressed so much disgust and anger towards. I wish I read these reviews sooner so I knew to stay away.

Thanks for nothing but a giant waste of time sail.

Have no real complaints except the delivery time. Took 10 days to get my order but everything is in good condition.

I purchased a pair of SWIX pants understanding that there was a price match policy should they go on sale. In less than 1 week they are on Sail for 19% less at SAIL. Wonderful news? NO! SSIL requires that one physically return to a store to return / re-purchase. I live 2-3 hours away from a SAIL store. BUYER BEWARE THETE IS MOT A REAL PRICE MATCH POLICY EVEN FOR THEIR OWN STORES!

I bought a sweater supposedly made from Fjallraven from this store. I say supposedly because just from hand washing the sweater once carefully and placing it on a hanger, there are now two holes in the sweater, likely from the hanger. Not sure how washing and putting on a hanger is supposed to damage a sweater.

I bought the sweater in the summer planning to wear it in the fall. I just opened the package today. Of course, it's now beyond their 45-day return period.

Somebody stole $200 from me, whether it's Fjallraven or Sail I don't know. Last time I checked, theft is a crime and I'm not sure how people can get away with this. Absolutely disgusting and if it's Fjallraven that's garbage, they ought to stop selling it.

was there last night, as I wanted to buy a baitcaster. The grumpy ol' boomer they had working the dept. walked by me several times until I asked him myself, I was met with a salty attitude. he said they did not have the reel which was in stock online, this isn't the first time this has happened either. I just rolled my eye's and went over to check another fishing item, I thought I over heard him say he found the reel, but by that time he could've stuck it where the sun doesn't shine! if it wasn't so close and convenient this place would've gone the way of the DODO bird!

J’ai acheté une canne à pêche. Elle s’est cassée lors d’une capture d’une truite d’environ 1 livre. J’ai retourné au magasin (Sail Belœil) pour revendiquer un remplacement mais on me dit que la garantie est d’un an. Quand même! Aucune ouverture pour me donner tout au moins un rabais sur une nouvelle canne même après lui avoir montré une facture d’achat de plus de 2000$. Je lui ai alors dit que cela ne m’inciterait pas à revenir faire de nouveaux achats Croyez- le ou pas, elle (la gérante) me dit: »tant mieux « …

ITEMS CAME DAMAGED AND NO ONE TO TALK TO. CONTACTED THEM BY EMAIL AND WEEK ALREADY PAST AND NO RESPONCE

Been fishing for 50 plus years
Been using flourocarbon leaders for 3/4 that time.
Never had any probs with Berkeley, maxima, etc
Tried Seagar 10lb
Absolute crap!!
Lost 3 lures-over $50 bux worth
Never had that happen
Brought it back to fishing dept
They said it was great.
2 guys pulling it.
Refused to believe me
Wouldn’t give me refund or exchange
What absolute lousy service
Not the first time
Stay clear!!
Go to Cabellas instead

Gave them 1 star because there is no 0 star selection. Called their Fishing Dept. for information, most of the time there was no one answer. Happened couple times that there were someone pick up the phone, before I said anything, the staff told me to call back after 5:30 p.m. because he was too busy. No wonder they have to close couple stores in Ontario.

I ordered the Pelican Case online last Jan 14 they confirmed and acknowledged my payment at the same day, and now more than 2 weeks past I’m still waiting the item. I emailed the SAIL customer service 5 to 7 times to follow up but no response from them.

I phoned their forwarder “Nationex” to trace the parcel, according to the lady she will update me by email within 2 days as she has no clue where is my parcel is (duh!).

Both of these company are horrible to deal with. I will not purchase anything from Sail again.

Awful customer service. They have no phone number on their website and rely on you to fill out a form where they will "get back to you."

I never received my order. I contacted Sail at least 6 times via their website customer service form and no one got back to me. I went to their facebook page, and they told me to go back to their website form and they couldn't help. After over 2 weeks of first raising my issue, and no response, I sent a formal notice through registered mail and contacted my credit card company to dispute the charges.

It took Sail 4 weeks to get back to me from when I first tried to contact them. Entirely unacceptable, especially when you place a delivery and are left in limbo about where your articles are and have the money taken from your account. No accountability from Sail on their customer service issues.

A formal complaint was filed to the OPC and hopefully they open an investigation into this horrible company. A company that uses a form cares little about their customer service and has implemented it to reduce as much cost as humanly possible.

Their carrier Nationex has slowest delivery possible. Same story as some other stories in this thread: ordered on Dec 18th, shipped on Dec 20th, no updates for two weeks since Dec 21st

A deeply crap site, with worse customer service. They offered me a coupon, withdrew it, offered it again, and then wouldn’t let me apply it. When I inquired, they just autogenerated a message. In the past, I ordered something from them, and they sent me a second-hand one! It was ski skin spray, for crying out loud! I complained, and they autogenerated a meaningless message. Worthless.

Ordered a Jacket online, Nov. 26 (Black Friday) received an email that day saying my order has shipped and is on the way (WOW! amazing). that was two weeks ago and I have still not received it. They use Nationex as a carrier and a quick google search shows a rating of 2.1. Not sure why they would use a carrier with such a bad reputation. Side note - I phoned Nationex, and after waiting 37mins to talk to someone, I get an extermly rude customer service rep, that gave me no answer other than high volume as the reason for the delay, and hung up on me when I tried to ask a follow up question (P.s - I was being very nice). I get delays for high volume, but this is ridiculous, no other companies or carriers are experiencing this kind of delay.

What really makes me mad is, I was going to order the jacket from North Face directly, but I thought why not use Sail and support a Canadian company. That was big mistake! I'm sure North Face would have delivered the jacket by now.

I have learned my lesson and will not purchase anything from Sail again. Also Sail don't leave me the message to email or info at sail, I have been emailing it, and have not received any help or answers. I just wanted my jacket in a reasonable time frame.

Update: I just received an email from Sail asking me to submit a review of the jacket!! I haven't even received it yet. What a joke! hahah

This store is by far the worst store for fishing supplies. Why they can’t have any stock on almost anything is beyond me. Even local private shops have 10!times the stock and selection. Won’t shop there ever again