Mountain Equipment Company Recensioni 

Service de retour très mauvais. J ai acheté des bottes de randonnée que j utilise seulement 2 à 3 fois par année depuis 4 ans. Après un voyage de 10 jours aux Dolomites l une des bottes manquait de crampons et une partie de la semelle. Pas normal comme situation, une botte avec moins de 300 km. Je contacte le service de Mec pour expliquer un défaut de fabrication. Aucune compréhension, fermeture complète à un retour. Il confirme que la botte est usée. Bien oui elle était en bon état avant mon voyage, pas normale 280 $ pour une botte de moins de 300 km. Clairement un défaut. Non MEc a choisit se m insulter et de fermer la conversation et toutes possibilités de discuter de la situation. On s ennuie du temps où c’était une Coop. Inacceptable

Coop... Now a Company!
Used a MEC backpack a Maximum of 10 Times and it's now unusable. The rubber completely disintegrates during the last use!
Their arguments: a 3 to 5-year lifespan!??
Far from what they'd call quality... 10 times!!
They don't want to do anything for my cause.
Their great Rocksolid guarantee;
Empty words!

I don't recommend MEC to people any more.

My most recent experience: ordered a product with an on-line discount-sale (real-time stock on the website indicated proper supply), received confirmation of order, and then about 7-10 days later, received an email that the order was cancelled. Called them and the rep said they had one left at the time, but it was deemed defective, so they cancelled. Interesting. I had read another review of MEC (most seem to be negative these days) and another customer had been given the same reason for his cancellation, so obviously it's now just something in their standard playbook to avoid the sale price. I asked to speak to a supervisor because MEC should be honouring that sale price. Both the rep and the supervisor said they couldn't make that offer because of the timelines to resupply stock. Nonsense, just utter nonsense. Been a so-called "member" of MEC for decades; it's meaningless now. Best to give your business and/or loyalty to another company that knows how to properly behave in situations like this.

Son’s hiking boots had a bump in back of heel causing a painful blister. Took boots back explaining problem. Manager said she could not feel the defect. Strangely all three of us in our family COULD feel the lump. Another male employee stated quite rudely that they could not take the boots back as they had been worn and were dirty. They had minimal soil on the soles and I offered to clean them. They refused to exchange the boots even though a prior employee had agreed to exchange them (in exact same condition). Only reason he didn’t exchange them was because mom paid for them and they required my credit card to process the exchange. I was quite upset and angry when I left the store mainly because she basically accused me of lying about the reason for the return request. I sure would not have driven 1 1/2 hours to the store for no reason! The customer service was extremely poor. They were not polite and very close to rude. Customers will not be buying from them if this is how they are treated. London, Ontario store needs further education on how to treat customers respectfully.

I recently had the pleasure of dealing with the team in the Halifax store (Cliff and Morgan) on a complicated series of transactions involving new bikes I was buying for a trip.

My requirements were logistically complex and let's just say that it would have been very easy and expected for them to say "no", but they were amazing.

At every stage they were in problem solving mode and they made things happen!

Yes, it's not what it used to be, but it's still a great place to get advice on gear and equipment. The price and return policy have gotten less generous, which is sad to see; it's usually a high price and good return or a low price and poor return policy.

Great place if you need advice, but if you know what you want and want a low price, look elsewhere.

There inhouse brand is still great value.

I have been an MEC member/shopper for more than 30 years.
It saddens me to see that company has chosen to prioritise profit over customers.
Like virtually everybody else on this rating page, I found their policies to be inappropriate, and bordering on deceptive. Here is my experience:
I recently found that a laptop bag that I had purchased from MEC was failing at the seams. I was afraid that this bag might suddenly come apart and dump my expensive laptop onto the ground.
I took the bag into the MEC store in Victoria BC to explore their “rock solid“ lifetime guarantee.
After quite a bit of back-and-forth, a ‘manager’ impatiently told me that the “lifetime guarantee” was for the life of the product, not for the life of the owner. He further suggested that the life of a heavy duty laptop bag was less than three years.
The fact that the bag was hardly ever used, did not influence his decision to not honour the “rock solid“ guarantee.
So, be very careful if you believe that an MEC guarantee that is “lifetime“ is going to do you any good…
So unfortunate to see our company that was once a Canadian staple and icon for outdoor pursuits is now focusing almost exclusively on the bottom line.
This paradigm shift will undoubtedly see thousands of loyal customers moving to other, more customer friendly sources, for their outdoor experience purchases.

I bought a pair of shoes online from MEC. What I received was a return or demo pair.

Long time MEC shopper but I visited a store and needed to use the bathroom. Women’s bathroom has a huge sign that reads “trans people allowed”. MEC had an all gender bathroom and a woman’s that reads trans allowed. So just say you have three all gender bathrooms and no single sex spaces. My boundaries are not a joke MEC and why do you feel you can allow non biological females to breach them. All in an effort to look inclusive you fail women. You lost a lifelong customer this week

Today I had the pleasure of dealing with Nat-Cat, and she turned a sour situation into a sweet one!
She was friendly, compassionate, and went above and beyond to make sure we left on a positive note. Her kindness and genuine care made all the difference.
Thank you, Nat! On behalf of our entire family, we truly appreciate everything you did. You are a warm, beautiful person, and your exceptional customer service did not go unnoticed.

Cheers Samantha, Asher, Asha and Meagan

Absolutely awful customer service. I called 1- 800 number yesterday and spoke to a woman in Winnipeg, who had a limited understanding of English and couldn't understand what I was asking about re: warranty information. She was very pleasant but completely clueless about something as significant as a return policy. Even the store at Queen Street had a hard time understanding what the policy was about purchasing returns and delivery. I was ready to order a kayak, but then discovered it wasn't available , the staff member didn't know how to check the MEC website for product availability. Very frustrating, very disappointing and infuriating beyond measure.

Great outdoor gear for real outdoor people. Just bought a new Soltoro Jacket and its awesome!! Service and delivery first class too.

I bought a small backpack from MEC. It did not work out for me. It was easy to return it and get a refund.

I still needed a pack for day-to day shopping and walking around.

Ash, a very helpful MEC staff, helped me find the right pack . She spent more than 1/2 hour with me until I found the right one.

That is incredible service. Kudos to MEC and their service attitude.

I ordered an item for same-day pickup at my local store. The item showed plenty of stock availability, yet it took more than a week before I received any notification about my order.

Because I needed the item that day, I purchased it elsewhere and contacted customer service to cancel the order. I was told to wait until the order status was updated online before a cancellation could be processed. Once the status finally changed, I was informed that an $11 refund fee would be deducted from my refund.

To make matters worse, I emailed customer service to explain the situation and request that the fee be waived, but I have received no response after five days.

I never requested shipping or any special handling—only a same-day pickup for an in-stock item. The delay, poor communication, and refund fee for a problem that was not caused by me made this a very disappointing experience.

I have been a customer for over 20 years, and this is the experience that will end that relationship.

They are extremely slow on refunds.

Amy in customer service did an outstanding job resolving an online order issue for me.
It was done quickly with no fuss.
Great service

Stay the hell away from this joke of a place!!!! I ordered vessi boots recently, and when I received them I was beyond grossed out! The bottom of the one boot was dirty, there was a piece of a dirty cotton ball in the box, and there was two long black hairs stuck to the boot! (YUK). It took several attempts to contact them, and each time I called I was listening to loud music as I waited for someone to answer my call. Three times I waited for 20 minutes before someone answered my call. I was forced to order something else from this place because they gave me a gift card. I ordered runners, and when they sent me my order receipt and confirmation they had not taken off the $30.00 gift card. So, I tried calling them and waited 25 minutes for someone to pick up the phone, and nobody ever did answer my call. I hung up! So, I had to resort to chatting with someone and it got straightened out. straightened out. NENER AGAIN WILL I ORDER FROM THIS JOKE OF A COMPANY!!!

A company that calls itself a “co-operative,” yet increasingly feels disconnected from the outdoor community it claims to represent. I have been a customer for many years, but lately I have started to notice a decline in product quality.

Last month I purchased a pair of shoes. The size turned out to be too narrow, so I requested a return without ever using the product. After a long back-and-forth with customer service, a representative finally agreed to a free return and sent me a return link.

However, after the package was received, I got another email asking why I had returned the item. I had to explain the same reason again. To receive the refund, I then had to contact customer service once more, and in the end the refund was issued with the return shipping cost deducted.

Considering the size of Canada and the limited stock often available for online purchases, making returns this difficult reflects very poor customer service. It also makes it easier to understand why so many people choose to shop from companies like Amazon—even if I personally do not support that model.

MEC should be ashamed of this customer experience.

Does not Honor warranty
Renege on Leases
Online entity only
No warranty fulfillment

Très mauvaise expérience commander ski soulier et baton de ski le 4 janvier 2026 et rendu 12 février pas reçu mes soulier encore.
Parti de Vancouver aller a rouyn retourner a Vancouver reparti a Toronto et retourner a Vancouver.
J ai appeller plus que 7 fois pour etre sur que la 2 eme fois j ai la bonne adresse sur la commande et il on rien changer