SAIL Recensioni 

Free shipping, cool, how about using a reliable courier service! Package has been in transit for 7 days now. I won't be buying from them again as long as they use nationex, and I suggest others do the same.

Bonjour,
Nous sommes allé au Sail de Vaudreuil et nous avons eu un extraordinaire servie de la part de Caroline B. Vraiment très avenante et répondais toujours a nos questions et avais de solutions.

I have had a pretty great expertise every time I’ve visited the brick and mortar sail stores and thought this would extend to their online services. Wow was I wrong. I ordered 3 pairs of shoes. I received several emails about the order being cancelled and then my payment was also reversed. Ultimately they sent 1 pair of shoes and I was charged for 2. The communication from their customer service is by email only and their customer service agents aren’t very good at all in terms of being able to communicate anything clearly. I am now looking forward to the likely process of having to dispute the error. If I could rate the online experience and negative stars were allowed I’d be at negative 4.

I was using Saily during 10 days while traveling in Iceland. It worked seamlessly everywhere, even in very remote places where esims from other providers failed to connect to internet. The installation also was very easy.

The man I spoke to should be fired.
I came into the store confidently 15 minutes before closing time knowing exactly what I wanted to buy. The same shoe and size I have purchased for the last 10 years or more. I could not find anyone working in the shoe department - or any department for that matter so I went to the front desk. I asked the girl there "is there anyone in the shoe department?" she stared blankly into the store without even speaking, so I just drifted back to the shoe department, shoe in hand, hoping to find someone. - A young man finally arrived and I asked... Do you have this shoe in a 7.5.. and he said... let me check. He returned with nothing in hand, saying he didn't have it. I asked... do you have any of this type of shoe in a 7.5? He went back again and returned with the exact shoe I originally asked for!!!! he then looked at me and said " we are closing in 4 minutes"... I tried on the shoe to confirm it fit and told him... "I'm sorry to have inconvenienced you... he said.. oh no... you're good. 🙄

C'est de loin le magasin de plein-air qui fait des spéciaux avec des prix de bases plus élevés qu'ailleurs chez d'autres détaillants, je regardais pour m'acheter une chemise qui de base se vends à 169.99$ pour aller à la pêche et un spécial jusqu'à 50% ce qui veut dire 85$ à 50%, la même chemise est détaillée beaucoup oins chère ailleurs. À ce rythme , je ne veux pas me plaindre mais je trouves que c'est rire du monde et de la compétition ne ferais pas de tort.

I posted this on social media, but SAIL deletes negative comments or makes them visible only to the author instead of the public.

I purchased online from SAIL expecting a reliable delivery service. What a mistake.

Order placed on April 2, picked up on April 3 by Nationex. According to them, delivery attempts were made on April 7 and 8 — which is false. I was at home all day (I work remotely), and no one came. Ironically, Canada Post delivered another package on those same days, with a signed proof of delivery.

A SAIL agent assured me that a final delivery attempt would be made and even added her number to the file. The result: no call to her or to me, no delivery, and the package was automatically returned to the warehouse without anyone’s consent.

Since then, complete silence. For more than two days now, the package seems to be in limbo, as it hasn’t even arrived back at your warehouse. On my end, no callback from a supervisor, no response to emails throughout yesterday. And SAIL refuses to issue a refund until the package is returned — a problem that should never be mine.

Unacceptable customer service, disastrous delivery.

My advice on social media: avoid online purchases from SAIL.

Horrible company and customer service. I ordered a winter hat. Online, it was pictured with a wool lining. When I received the hat, it had a different lining. I returned the item and received an email saying the hat didn't match the description, and they weren't issuing a refund. I told them, I know this is what was sent and why I was returning it. They refused to refund. I'm out $75 now with a hat that wasn't what was advertised. That's fraudulent, and I won't purchase from this company ever again.

Très déçu. Retour d’une paire de bâton de ski de fond le lendemain de l’achat selon la politique d’achat. Aucune utilisation. Refuse le remboursement sous prétexte que la petite attache de plastique (filament) qui retient l’étiquette était brisé (étiquettes fournies). Nettement exagéré comme raison de la part de la gérante qui soit dit en passant était légèrement condescendante. Bref elle offre une note de crédit ce qui ne m’a pas satisfait.

Ordered a St. Croix legend tournament online, and it showed up damaged, due to improper packaging. There was one 35"x16" sheet of packing paper wrapped around the blanks of the rod, and nothing protecting the tip or handle. After almost two weeks, several phone calls and emails, I have still not heard anything from the customer service team.

The Customer Service of this Company is despicable. I have been trying to follow up on a return request since the beginning of January with no success. I am told through 'chat' that it is still being reviewed. It is a $50 purchase. Ridiculous. We have been long time customers of this Company but I doubt we will ever buy anything from Sail again.

Where is the zero star rating? These clowns shipped a damaged product and have proceeded to ignore me for the last 12 days despite multiple inquiries. It’s the most pathetic lack of customer service I have received. Never again.

Same story. 2 times I placed online order. They charged my credit card. 2 days later they canceled order. Thousands sorry and apologies that cost nothing - I believe it is their templates. Management do nothing for years to fix it. Dont trust them - crooks and cheaters. Fully disappointed with that store.

I placed an online order last week. Today I received an email telling me that one of my items(boots) is canceled. No other details were given. No contact number for online orders were given. I ordered a complete set of cross country ski equipment but this of course is useless without boots.
I contacted my local store and they told me to send an email. This is unacceptable. I now want to cancel the order. This is most effectively done by having some kind of telephone support or even a chat. I desperately want to support a Canadian business but Sail makes it very hard.

Commander une sonde pour un sonar garmin, jamais reçu le sonar, aucune réponse service client. Pu jamais.

Melissa, working at the Trainyards store, gave friendly, personable and quality service at the cash.

I bought my wife a lovely North Face coat for Christmas, it was too small so we asked to return for a larger size. Response was that I had to visit the store to exchange, nearest store is 3000KM away. Useless company, awful service, walk away.

I placed an order with sail over a week ago. They haven't shipped it or refunded me. My emails to the info address have gone unanswered. I believe they have stolen my money. Beware of this company.

Sent item (Garmin GPS) back for refund. Buried somewhere on their website is the statement that no refund given on electronics. They also didn't return the item to me. So they have about $1,000 of my money and I have nothing to show for it. Thinking writing this review isn't enough. I think I might call the police. This is theft. Shop elsewhere!!

Never again. Ordered a pair of clearance blundtstones online in size 4 and they sent me size 3. Because they are clearance, no returns or exchange. There was a reviewer on their site that had the same experience that I foolishly chose to ignore thinking surely that was a one time mistake. Apparently not.