SAIL Recensioni 

Ordered a package December 13th, it is now the 28th and I’ve received no updates, & no one has gotten back to me about delivery. I should have looked the reviews up first …. They are brutal. The worst customer service. Don’t order from here.

Ordered a jacket during the Black Friday sale.

For days there were no updates of its shipping status. As SAIL doesn’t even have a phone line, they rely only on their info@sail email for customer support (are you kidding me?). I sent an email asking for a shipping update and of course I received no reply again for days.

Then a very canned cancelation email response arrived a few days later stating my entire order was suddenly canceled due to low stock. What the heck? My order went through and my credit card was charged based on it being in stock at the time I purchased it through SAIL’s site. I’ve never encountered such a random online order cancelation like this from such a large brand.

Was the product I ordered shipped to someone else? Did an employee end up bagging and taking my order?

This was supposed to be a Christmas present for a loved one who was looking forward to this jacket for a long time.
For it to be randomly canceled is very poor Customer Experience. I expected more from a Canadian company especially so close to the holidays.

We will be taking our business elsewhere. Don’t depend on this company for your online orders

Buyer Beware…

Bonjour, j'ai contacté le service à la clientèle pour un problème de grandeur et l'agent au téléphone a été d'une grande aide pour m'aider à échanger mon produit. Service rapide et efficace !

The courier they use, Nationex, it’s absolutely horrendous. The tracking number has not provided any updates in nearly a week. The expected delivery date still shows a date from 2 days ago. I reached out to Sail and was basically told to kick rocks and complain elsewhere. Sail provided no help and did not seem concerned in the slightest with my issues. I also reached out to Nationex and was told that they cannot provide any updates or accurate ETA. Nationex said they handed my package to a partner for final delivery. They cannot tell me who the partner is or what the final delivery date will be. I will NEVER order online from Sail again. Their customer service is awful and they have partnered with the absolute worst delivery company I have ever had the disappointment of dealing with. In today’s world, it is subpar service for a delivery to take more than a business week. Take your money and run as far away from Sail as you can. You WILL NOT get your package delivered in a reasonable time, if it is even delivered at all.

RUNAWAY!!!! Take your money elsewhere!! Ordering online is a scam and customer service are liars! $2450.00, and no item! No explanation! And NO REFUND!!!! Well that will be fun explaing to hubby where the money went for his non-existent Christmas gift. Will report to BBB and whoever will listen. Ohhh and no phone number for customer service when you order online.

Gmail, c'est encore mieux dans l'appli
Une messagerie sécurisée, rapide et organisée
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Refund receipt

Saily
à moi
il y a 13 joursDétails
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Your refund was issued successfully

We've issued your refund in Saily Credits – you'll see it in your account shortly!

Item

Amount refunded

India 1 GB 7 DAYS

US$3.99

Total: US$3.99

Order number: 3cfdc3e7-a06d-4a58-ade9-5629a1804c91

Refund date: Oct 08, 2025 01:12:48 PM UTC

In store purchases are fine, sometimes even great. But do not accept shipping to your address via Nationex! That shipping company is terrible, there is no narrowed down time window and no reliability. So if an item is not available in store, don’t buy it!

While the item ordered arrived quickly, it’s been impossible to get new return label from them. I emailed three times and received form AI responses but no usable information. I now just used Facebook Messenger to try and reach a human. No phone number to call and no one provides their name. Never, ever will I shop with a retailer that doesn’t provide any customer support.

Dreadful online service! Ordered a pair of pants and they came with the security tag still attached. Have sent 2 emails, phoned and spoke to someone who promised I would receive an email or phone call within 2 days - nothing - called again and have left another message and nothing - still waiting. Do NOT recommended buying online here at all as there is no customer service at all.

Un seul employé aux armes à feu
5 clients avant moi...
Pas un mot de la part de l employé
Fini pour moi sail
Je vais encourager mon marchand local

Le 11 Août en avant-midi, j'ai tenté de rejoindre Sail de Brossard pour des informations sur des produits de pêche à commander. Je voulais parler au service a la clientele. Et bien, après 15 minutes d'attente, et après avoir écouté leur musique d'ascenseur, ( volume 1 et 2 ....), jai raccroché. Un peut plus tard je me réessaye mais cette fois pour parler à la section pêche. Un message me dit qu'on ne peut me répondre pour l'instant, et de laisser mes coordonnées.
En fin de journée, jamais en de retour. Donc, j'ai procédé à l'achat d'items de peche auprès d'un autre fournisseur, pour un montant de $535.00.
Alors,Sail, continuez dans cette voie, et bientôt vous chialerez que les ventes baissent.
Et, comme vous dites souvent : " Have a nice day "

j'ai acheté une ligne a pêche Tatula chez Sail a brossard, a la première truite (- 1/2 livre) la canne a pêche brise et la canne a pêche est certifier 4-12lb. on me dit que s'est pas un défaut de fabrication. donc je vous recommande pas d'acheté un produit chez Sail si pour vous la garantie est importante car Sail ne respect pas les garantie sur les produits. vous allez avoir un meilleur service client chez Walmart que chez Sail

Great customer service, especially in the hunting department; staff (Jeff in particular) is very courteous and helpful. More than competitive with prices, good return policy. Highly recommend Sail for all your hunting needs.

Ordered a rod and reel from this site, the reel was $40 off and after purchase it took almost a week for them to ship it out, once they shipped they cancelled the order for my reel but still sent the rod saying it was out of stock, only for me to get and ad and check the website with it in stock but no sale. So they lied and didn’t send it because the sale wore off by the time they got around to shipping it. Won’t ever buy here again

rude and speak to fast ..... ask her to repeat ,she did not ......very poor service .... lesss than 0 .....

The customer service at Ottawa store is absolutely terrible!!! These are two jigs I bought at Sail - one was $7.99, the other $20.99 (discounted to $12.59). I purchased them 20 days ago and only used them twice. After each use, I rinsed them with water, dried them, and stored them separately, but they actually rusted! This is clearly a product defect. When I spoke with the customer service representative, their attitude was extremely poor:

1. They insisted this was normal - I find it very hard to understand how jigs rusting after only 2 uses in freshwater within 20 days could be considered normal. You can tell how new this jig is by the water fender and the pin;

2. They said discounted products cannot be returned. First, I didn't see this rule anywhere in the store or on the website. Second, one of the jigs was purchased at full price;

3. The customer service representative interrupted me halfway through my question and demanded to handle the next customer's issue. I'm not sure if this customer service representative is racist or just this rude to everyone!

4. Since I lost trust in this jig product, I also returned the unopened jig product. The customer service representative refused to refund to my credit card and instead gave me a gift card of equal value, saying her supervisor told her to do this, so that's all she could do. This is absolutely ridiculous!!! I disagreed with this and asked her to check with her supervisor again. Only after she asked again did they refund to my credit card.

I will never go to Sail again! I've shared this experience with all my fishing friends, and we will no longer support Sail.

Crap company to deal with. Can’t be trusted

Achat de jumelles, Zeiss, livraison avec boîte ouverte, quel manque de respect !!
Offre de réduction par SAIL refusé de ma part.

Vraiment ordinaire, je tenais à le souligner.
Terminer avec cette franchise ..,

1 month since purchase, didn't recieve anything. No reply to my email and no one answer the phone, scam company. Never again.

I have returned an item to sail more than 2 months ago and it was delivered with proof of delivery but still after two months neither they refunded me nor responded to any of my emails. And their customer service phone number is only goes on voicemail. The worst experience I ever had with a Canadian company. I’m going to dispute the payment with the credit card company