Rustandoak Recensioni 

273
•
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

After searching for a console table and an over-radiator shelf, we came across Rust & Oak and we are so glad we did. Very professional service - they kept us updated on our orders at all times. The... Leggi di più

Valutata 3 stelle su 5

This is a review of two halves, the actual furniture is lovely however we have an issue with 2 of the 3 items being a totally different stain to what was ordered. we agreed to have replacement wood... Leggi di più

Valutata 5 stelle su 5

Absolutely lovely handmade, made to measure items. We ordered a breakfast bar, 3 shelves and a window sil all in a matching finish. The items come well wrapped, it was easy to put the solid legs on t... Leggi di più

Valutata 5 stelle su 5

Extremely pleased with my breakfast bar. Well packaged and easy to put together. My only concern was no e mail advising order being prepared and due to be delivered. But when it came was thrilled w... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

273 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(273)

141 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent quality

Ordered two shelves.Excellent quality,arrived on time specified.Had loads of compliments,would definitely recommend.Looking to buy the table and benches in the matching shade.

1 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY

Terrible customer service from start to finish. From vaugue lead time information, to discustingly rude customer service emails. Currently in dispute with the managing director regarding a table that was sold to me with the miss-leading company name 'Rust & Oak' for a table that was in fact, NOT OAK! Asked for a refund, to be told 20% reduction (totaling 3 figures!) will be deducted. I will be taking this to my credit card for dispute.

18 agosto 2026
Non scritta su invito
Logo di Rustandoak

Risposta di Rustandoak

Hi Scott,

As mentioned our lead times are not vague, the product description clearly states 4-5 weeks a lead time. You placed an order with us, then contacted us around 6th Aug requesting the table by the 15th which was 2 weeks early and my reply was, I will see what we can do. We then we got an email requesting your order be cancelled. I said we can cancel the order but it will be subject to our 20% cancelation fee which covers some (not all!) of our lost labour and material costs. We did not hear from you for a couple of days so we pushed forward with your order and had it completed for the 16th Aug. When we contacted you to let you know it was ready you again demanded a refund so we we cancelled and refunded your order with 20% deducted.

Again you disputed this and demanded a full refund, which I denied and stuck firm with our policy (being rude). Our policy is clearly stated on our website and you have agreed to this by placing an order with us. All this could have been avoided if you spend 2 minuets reading the product description.

There is no confusion with the wood type used on the product you ordered, in the very first line of the description is states the wood type, and a couple more times overall. All Oak products also have oak in the product title.

We are a made to order company and have more than fair return / cancelation policy in place with a 20% fee after 5 days of placing the order. Most other made to order companies do not accept cancelations or returns at all.

Thanks,
Rust & Oak

Valutata 5 stelle su 5

A very good experience and fantastic product.


We are very pleased with our dark oak industrial dining table with bench and chairs.

A quality piece of craftsmanship that should last a lifetime unlike some of the disposable stuff you can find online these days. It’s nice to have some real wood on show.

The service was very good too.

2 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Table and bench is amazing quality

Table and bench is amazing quality. Chose Whiskey colour and so happy with it. The company was amazing. Order arrived on time and was well padded to avoid any mishaps during delivery. Overall an excellent experience and would recommend this company.

22 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality and superb customer service

We are absolutely delighted with our Console Table with Shelf (22.5cm depth, 84cm high, 60cm wide, Black) from Rust & Oak. It looks superb in our hallway and gives the space a very elegant and stylish finish.

The quality is excellent. It feels solid, well made and was surprisingly easy to put together. The slim depth is perfect for our hallway and fits beautifully without making the space feel cramped.

The customer service has also been exceptional. There was an unforeseen delay with delivery beyond the timeframe originally assured, but given the bespoke nature of the product and the wider geopolitical circumstances affecting supply chains, we felt this was understandable. Kristian O'Callaghan was extremely professional, helpful and communicative, and offered a 10% discount to acknowledge the unexpected delay, which was greatly appreciated.

Overall, we are very pleased with the product, its quality and how beautifully it sits within our hallway.
Highly recommended Rust & Oak.

Five stars for both the product and customer service.

18 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Table and Bench are fantastic quality

Table and Bench are fantastic quality, communication has been simple and regular throughout the process.

I am very pleased with the handmade table and matching bench supplied by Rust & Oak, the Leadtime was met and the communication of delivery was easy.

would be happy to recommend and would purchase from here again

6 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company

Clear & friendly communication. Kept updated throughout. And the table was easy to assemble, looks and feels great! Would definitely recommend. Thank you

7 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely wonderful furniture

We have ordered two separate items of furniture from rustandoak. A hall table and a pair of shelves. Both are absolutely gorgeous. As they are made to order, the delivery time is longer than pre manufactured ones. But to us it’s well worth the wait. Will definitely be ordering from them again.

7 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great buy

Easy to order with a good choice of size and colours.
The table was so well wrapped that it took longer to unwrap than it did to put it together.
Very happy with my purchase.

4 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing furniture I ordered the dining…

Amazing furniture I ordered the dining table and chairs , coffee table, tv stand and side table. The quality and craftsmanship are outstanding built to last, I will definitely be ordering more from Rust and Oak in the future, the customer and delivery service are first class, highly recommend.

3 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Custom made kitchen table

Ordered a custom table to fit in my kitchen space and was not disappointed. The table is made of quality wood, super sturdy and very stylish. I am very pleased with the final product. Website was easy to use and communication was excellent throughout the whole process. Thank you.

1 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I love the console table I purchased

I love the console table I purchased. I had looked everywhere for a similar item but just couldnt find the right size or style to fit my small kitchen. I saw their advert and found just what I wanted. Its well made, value for money, looks great and extremely functional. So glad I found this company.

2 agosto 2026
Non scritta su invito

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